Easy to assemble
Provides good, firm support
Mattress sometimes slips
Easy to knock shins against base
Reviewer Photos & Videos
Great Product and customer service!
Easy to assemble and the product was as per description on the website. Recommend to anyone who wants to buy a good-looking, stylish, and high-quality bed base. Quick and on-time delivery. We bought a mattress along with the base and it is very comfortable. Very happy with the product.
Purchased in July 2021.
Very easy to put together
Does not creak.
So easy to put together even I can do it and I’m crapped in the head.
Has room to fit small things toward bed head. Could be taller.
The bed base arrived quickly it was easy to put together, it doesn’t creak and it is sturdy. We were worried about the mattress sliding on the bed base but it hasn’t moved.
Purchased in February 2021.
Had issues with the bed base and frame
The bed base was creaky and too low. After posting my review I was contacted by the support team and from then on, everything was sorted by the young ladies at Koala who went out of their way to resolve my issues. It's a 5 star rating from me for the wonderful customer service staff at Koala.
Upon putting the frame together it was creaking quite a lot. Rang up and was advised to rub beeswax on the joints which seemed to help abit but wasn't a full fix. Quite frustrating as the price isn't on the cheap side. Only a week in so will have to see how I go but at this rate I will be most likely returning it (UGHHHH).
Purchased in February 2021 for $900.00.
I did have some minor issues with the bed base where it creaked.
However, their support team reached out to me and promptly organised the replacement of a couple of parts. Now the bed base is fantastic and does not creak anymore.
The communication with their service team was absolutely amazing and smooth.
Can highly recommend the bed base, mattress and five stars for their amazing support team!
Purchased in December 2020.
Bad quality and difficult returns process
We ordered the koala bed base for $1000 but were not happy with the quality of it as soon as we put it together, for $1000 we would have expected a bit more. It was already creaky and the build quality wasn't good. Contacted koala to return it, the customer service representative was vague about how we go about returning it and just said we have to arrange a courier to get it back. We felt very confused about the entire returns process and didn't feel we had any assistance from Koala.
Purchased in January 2021 for $1,000.00.
Creaky bed base
Bed base was great to start with! 6 months in it started creaking really bad, I put wax on it and it still creaked, I took it apart and put it back together to see if that helped but didn’t, I have emailed Koala twice regarding the issue and got no response.
I ended up going to IKEA and buying another bed base, as I didn’t want to lose another nights sleep.
Pretty disappointed :(
Purchased in March 2020 for $680.00.
Love the bedframe
Easiest bedframe to assemble. The parts are nice size so one person can do it all.
It's super sturdy and does not creak at all.
Highly recommended due to the build and price.
Purchased in December 2020 for $850.00.
Six months of happiness, before the creaking set in
I purchased the base about 6 months ago and everything was great. It arrived the following day right on schedule and I was really happy with the look of it. The dimensions are worth considering because of its extended footprint but having factored this in, all was great, until recently.... Unfortunately, over the last few weeks it has started to creak very considerable, and it is worsening. I’m someone prone to lengthy periods of wakefulness throughout the night so the interruptions are pretty problematic for me. On a good night it leaves me tossing and turning but on a worse night, I’ll be awake for 2-3 hours. I don’t know if it’s the design or what but I’m sorry my experience has turned really sour.
Purchased in March 2020.
Best timber bed base
No bed creak experienced, sold firm base for our own mattress, good firm support for back.
Neat clean modern design good aesthetic look
Easy to assemble, instructions given easy to understand.
Compliments Looks well in the bedroom
Purchased in October 2020 for $900.00.
Had this base about 12 months now and I’m just about ready to throw it out as neither of us are getting a decent sleep and it’s only getting worse. Started off a little creaky and we just thought it was the wood settling into place but now it’s beyond a joke. If I roll over the slightest the bed creaks so loudly. Not really worth the price paid. Wish we had got a traditional bed base
Purchased in October 2019 for $800.00.
Great bed base and aftercare support!
Really easy bed base to dissemble/assemble. I see, in other reviews about bases being creaky, that's not the case for me! My only real qualms with the design - and they're tiny ones for they're easily worked around/corrected are:
- mattress can slide a little during the night, this doesn't wake me up or anything, I simply need to push my mattress back into place
- edges of base, tend to knock my shins on every now and then. Would it be possible to soften these any more so Koala? Draping quilt/blanket over the edges usually siffices and doesn't...
Purchased in September 2019.
Solid base, solid price
Had some delays with delivery (on the courier's end) which was quickly resolved after speaking with Koala support. The base was extremely simple to assemble, is sturdy, and looks great!
Purchased in August 2020 at Koala Living Online Store for $680.00.
Easiest bed to assemble, beautiful bed
this was easiest assembly ever (click together) and it looks great. delivery was super quick too (4 hours!!). Bed doesn't creak at all. Only wish there were under drawers you could buy separately.
Purchased in August 2020 for $850.00.
Questions & Answers
Do you have a semi double sized timber bed base?
Thanks for getting in touch - this is a great question!
We’ve done our research on this one and while we don’t offer semi-doubles here in Oz, we’ve compared the dimensions to our king single and double bases to help you decide which suits you best!
Our king single measures at 203cm long and 107cm wide and the double is 188cm long and 138cm wide. The semi-double base we offer in Japan is 195cm long by 120cm wide, so it’s smack bang in the middle of the two.
If you choose one and it turns our to be the wrong fit, not to worry! We have our 120-night trial for just that, so you can purchase knowing you can always return it if it’s just not right :)
If you have any other questions or need any help deciding which one will keep you comfiest, just give us a buzz on 1800 575 337 or shoot us an email at email@example.com - we’d love to hear from you!
The Koala Dream Team
I am thinking to buy the koala timber bed base for my new mattress, however, I am concern if the timber surface be slippy and making my mattress moving around? Anyone have experience to share? Thanks! :)
I’ve used it for months (although with a queen sized NON KOALA mattress and it doesn’t slip at all.
Great question, thanks for asking! We don’t want you to be sleeping on a slip and slide and your mattress should stay in place while you’re snoozing. If you find that it is moving around, just get in touch with our awesome Customer Care squad - we’ve got some tips on how to keep it in place!
We’ve always got our 120-night trial if you find you’re not loving it too! Just give us a buzz on 1800 575 337 or pop an email over to firstname.lastname@example.org and we’ll help organise your return for a full refund :)
Alternatively, we have our new Paddington Bed Base which the mattress sits in, so there’s no room for sliding around! You can have a peek here: https://au.koala.com/products/paddington-bed-base
We’d love to hear from you if you have any other questions or need a hand choosing the best base for you to get as cozy as can be, so don’t hesitate to reach out!
The Koala Dream Team
We currently have a queen sized Koala base with a queen mattress and want to upgrade to a king mattress. Has anyone used a king mattress on the queen base? It looks as though there may be a couple of cm’s overhang but we don’t mind the idea ... Just want to know if it will work before we buy the mattress?
Great question, thanks so much for sharing this!
While our bases are a bit wider than the mattress, the king mattress might be a bit of a tight squeeze to fit on to a queen base! The king mattress is 183cm in width and 203cm in length, and the queen base is 167cm wide and 228cm in length. The area of the base where the mattress sits is 202cm in length, so it might just fit length ways, but will hang over on the sides and that won’t give you the perfectly comfy sleep we want you to have!
You can see more about the dimensions of the base here: https://au.koala.com/products/koala-timber-bed-base and the mattress here: https://au.koala.com/products/koala-mattress
We’re here to help so if you have any other questions please let us know, or give us a call on 1800 575 337 or send us an email at email@example.com if you’d like to chat through this further :)
The Koala Dream Team
Thank you so much for your quick and thorough response!!
We might need to consider buying another base as well then. Thank you again
Get an answer from our members and Koala representatives
- The Koala Timber Bed Base uses a honeycomb core to keep it lightweight and durable - it can handle up to 600kg, making it a great hangout spot for the whole family.
- There’s a discreet storage slot behind the headboard, so you can tuck away that teddy bear you’ve told your friends you stopped sleeping with years ago.
- The oversized platform design gives the illusion of a floating bed, so you can feel like you’re literally sleeping in a cloud.
- The bed features cable management holes that let you keep your charging cables hidden while they’re charging within arm’s reach.
- It’s advertised as being able to be assembled in 4 minutes by one person, making it a fuss-free affair.
- A 5-year warranty and 120-night trial mean you can try the bed out before committing to it long-term, and gives you some peace of mind if you do end up taking the leap.
- The Koala Timber Bed base ranges from $600 for a single to $1000 for a king sized bed.
Points of praise:
- Many reviewers said the bed base was sturdy and didn’t creak.
- They said that it was easy to assemble and to take apart (especially considering there was no need for tools), and that the instructions were easy to follow.
- The bed provides good, firm support, according to reviewers.
- Some reviewers said that the mattress can sometimes slide a little depending on the type of mattress you have - although Koala also sells non-slip pads that can help with mattress slipping.
- The edges of the base are a bit hard according to some reviewers, and you’ll likely knock your shins on them from time to time.
|Manufacturer Warranty||5 year(s)|
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