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The Layby Store

The Layby Store (page 2 of 2)

1.1 from 34 reviews

Reviews

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    Do not purchase anything

    published

    This is just one big lie. I ordered an iPhone 6 for my daughters christmas present, all payments were paid by december 5th. It is now 2 months later and i still have not received the product. absolutely disgraceful. My daughter is left with no christmas present. Bunch of incompetent people who have nothing else to do but take innocents people money. Stay clear.


    Les

    LesCentral coast

    • 3 reviews
    • 1 like

    Disgusted!!!

    published

    Absolutely appalled this company still operates!! I'm filthy as, was promised my sons Car for Christmas and Still no car! Then half then products I ordered, they didn't have , so I had to replace them for other things and now I am demanding a refund for my sons car, I've had no calls or texts back!!! I almost feel like taking a trip up there and getting my money personally!Do not use the lay-by store ever !!!! so filing now with fair trading and even considering pursuing for damages .


    Sarah S

    Sarah S

    • 2 reviews

    Steer clear of this website

    published

    I ordered a Bluray system with surround sound. Paid it off within the required timeframe. They were horrible to communicate with - never updated payment statements and advised that goods would be dispatched, and I would be issued a tracking number and delivery date- a month later and nothing. No response to emails and I had to threaten them with Fair Trading in order to receive what looked to be a fake automated email stating their Christmas closure hours 2 days later. I had to lodge with Fair Trading in order to get a refund approved.
    Waiting on this to be processed - hopefully no more issues from here on in.
    But don't use this company please!!! Not worth the stress!

    The Laybay Store Just donot use them

    published

    The layby store is happy to take your money but if you want to cancel your laybay and get a refund. then its impossible.
    still waiting for my refund and its been over 2mth


    michelle.godkin

    michelle.godkinCentral Highlands and Goldfields, VIC

    • 10 reviews

    Shocking Online Store

    published

    I laybyed items , which I still have not received . Rang, and rang . Absolutely disqusting , trying to get my money back or items . Frustrated.


    Tommy D

    Tommy Dnsw

    • 2 reviews
    • 1 like

    I also seem to be having some problem with laybystore.com

    published

    Do by use The Layby Store

    published

    I cannot stress how much you should not use this store. They don't deliver or refund and I had to complain to Fair Trading to get anywhere! Such a bad experience!!!!


    Marky

    MarkySydney

    Worst customer service ever - Full of lies

    published

    Bad Company

    published

    I would not ever use this Layby company again they treat you with contemp no communication they dont get back in touch with you at all but take your money every week,i owed them $1.04 which i didnt have in my account quick enough and they hit me with a $12.50 charge and would not even talk about it be warned dont use this company

    ozyscott

    ozyscottSouth East Queensland, QLD

    • 2 reviews

    Bad Layby store

    published

    I used this company twice(should of learned the first time) and both occasions the product was not sent, which took me time to ring them to find out what the heck is going on, they eventually refunded my money. then i had to go out and find a suitable product.

    Their business model is let you layby products they don't even have available.

    Don't use laybystore they are useless I will never deal with layby store again in my life.

    I have found a decent a layby store called Mylayby.com though which is great and trustworthy.


    aj2lang

    aj2lang

    • 2 reviews
    • 1 like

    same problem

    published

    Same i have been wating for my money five weeks no refund
    I contacted ezy pay and they said they process refunds all the time and are a reliable company but i still dont have a refund from these people
    Be ware i would not buy off these people again


    SarahElvin8

    SarahElvin8Mackay

    • 2 reviews

    Do not use this site - they'll take your money and won't send product!!!

    published

    Naomi

    NaomiAdelaide

    • 3 reviews

    Terrible customer service. Would not recommend

    published

    I put on layby a Samsung fridge almost a year ago and started my fortnightly payments. I noticed on the website that the product was no longer available and made contact with The Layby Store to enquire about its availability. They are very hard to contact via telephone and slow with email response. No fridge is available and no refund has yet been provided even though the process was commenced over 5 weeks ago. Be wary of this company. I have had to lodge a formal complaint with the ACCC.


    Michael

    MichaelMelbourne

    • 2 reviews
    • 1 like

    After Sales Service & Performance of Product

    published

    My Wife purchased this Saeco Intelia Automatic Coffee Machine from The Layby Shop an on line (Internet) business. They were very attentive to her needs until the purchase was made. Once the product was received and we had problems they do not want to know us, they will not return calls. We wanted proof of purchase for a Warranty repair and they would not even return our calls.
    The product is extremely good when it works properly
    The electronic display commenced shorting out just before the warrant ended.


    Page 2 of 2

    See all The Layby Store reviews

    Questions & Answers

    aj2lang

    aj2langasked

    Has anyone gone to the media like a current affairs?!

    2 answers
    paula m
    paula m

    Not yet that I know of. I'm still chasing other avenues of help at the moment

    Pen
    Pen

    I've emailed A Current Affair!!!


    jvarva

    jvarvaasked

    I have just found out that The LayBy Store online have gone into liquidation. I have paid just over $4000.00 dollars in a year for a flight centre voucher. I have 4 payments left. What do I do? Will I get my money back? If so how long will it take to get my money back? This voucher is supposed to be used to buy my airfare to Europe and the States. Luckily i have postponed my trip until next year! Can anyone give me any advice?
    Cheers.
    Jim

    10 answers
    jvarva
    jvarva

    I have since stopped further payments! I don't know what else to do! I seriously cannot afford to lose this money! Am so worried! In the meantime have sent the liquidator 2 emails and will ring tomorrow morning! Thanks for the advice Brock!
    I'm stressing big time!

    Dingogurl
    Dingogurl

    Hi Jim,, YOu should have received an email from the accounting company handling the liquidation? All I have been told by the accountant is they will be issuing a report on the 29th May with further information, there is no guarantees to getting money back as there are no assets to be sold off. There is a facebook page called The Layby store Liquidation.. where people are sharing information etc.. sorry I have no other info.. its very stressful .. so many of us out of pocket.

    Sarah
    Sarah

    Jvarva - It's a terrible situation and so many people have been affected. Please join our group on Facebook. The info we can share, the better. I know of one person who has already received their money back, hopefully we will receive ours also.
    Please join "The Layby Store Liquidation" group on Facebook.
    Hope to talk with you soon.


    mellytoole

    mellytooleasked

    I am also having similar issues with these inconsiderate people. I had a vacuum on Layby worth $800 and December last year I thought I would find out how much further I had to go on my payments. Well turns out I overpaid by around 6-8 weeks. Finally got a hold of them to be told my refund of the overpayments will be processed the following week. Yeah right! Try over a month and I received my refund. It's now April 17th and I still have no vacuum. The last time I could get a hold of them was over a month ago to be told they have not got my item they are waiting on their stockists. I am furious absolutely appalled. I wrote them an email last week saying I will take legal action if I don't get my item or a full refund within 7 days. Today is that day and they are no where to be found. The way they have handled this is so wrong it makes me sick I'm so upset I don't know what to do?

    2 answers
    Peter C
    Peter C

    Hi there. Yes this "company" is quite pathetic. I wrote them an email 2 weeks ago. The reply I got was " we are sincerely sorry. Your email has been given to our manager for a reply". I still haven't received a reply and probably won't either. The only advise I can give is to ring Fair Trade in your state. They will let you know what to do.
    I have to get together all email sent and received, write what has happened and send it in. I also emailed Fair Trade my account page from they laybe store showing all the payments and how much I have paid in full.
    I hope this helps :) I was actually thinking about emailing A Current Affair.

    mellytoole
    mellytoole

    Thank you for your quick reply and your help. I will on Monday get all necessary paperwork together and call fair traiding. I'm starting to think there is no manager (haha) as any other company would have been straight on to it but as you know you only have a two hour time frame to ring them an even them 90% of the time they don't answer. I am very surprised they are still aloud to operate. I fully agree with you and I will also go to A Current Affair they need to be stopped I am a single mother of three and times are tough I was really looking forward to receiving my vacuum but now all I want is refund and I will go buy my own. its just so frustrating.
    Thank you heaps again :)


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