37 questions from our users
trouble removing the basket, it is stuck and I want to change to the other basket
Some questions about my Little Guy (with custom induction plate) which I've been using for a week:
1) The coffee seems to "spit" all over the place, especially towards the end of the extraction process. The bench ends up spotted with coffee in a radius of about 30 cm?
2) Related to question #1 - the manual estimates 60ml extraction in about 90 seconds. I'm getting about 40 ml after 2m30s. Grind too fine? Too much coffee in basket? Tamping too hard? All of the above? I've switched to the basket with lots of holes ("professional") but that's producing watery coffee.
Update - 2 weeks and 3 bags of coffee after purchasing, the most recent cafe knew about The Little Guy (stockist) and even had their grinder set to "TLG" (not a number, actually a setting they'd pencilled in after trial and error. Finally, FINALLY the coffee is tasting smooth and rich with caramel overtones the way I like it, and it's not longer "spitting". Still falling short of the promised 60 mls though but at least I can see progress. It's a good thing I love a challenge :P
Have been a user of Otto now - The Little Guy since early release.
Problem - insufficiency of steam today for milk ?
Hi there, we have had our little guy for quite some time before realising it does not work correctly, water drips from all around the group head around the outside after handle is placed in, and soon steam starts to come out at an alarming rate. There is no crema and the coffee is mostly water. Also, we have not been able to use the steam wand as of yet. We have tried to flip the seal to see if that would help but same result. I'm thinking maybe the seal was just faulty? Extremely dissapointed so far but any help to get our Little Guy working properly would be greatly appreciated!
Hey guys. Whats this machine like to clean? How often? Some reviews say it can be fiddly time wise - how much time from go to woe to make a brew?
I love my little guy but have not had it long
I unscrewed the steam arm and knob, and now can't screw it back so it functions, what can I do ?
My little guy is producing lots of steam to froth milk but not extracting any coffee, I’ve tried cleaning it, coarser coffee, finer coffee but nothing?! Please help
I'm not sure. Try running it through a cycle with no coffee in it. Does water leak from around the top compartment (in which you put the coffee in?) If yes, then I think you need to replace the (rubber?) seals. Have you accidentally left the machine on the heat and it's over heated? This will damage the seals. I've done this unfortunately. You can have them replaced by a specialist coffee machine repairer. I know there's a few in Melbourne but contact The Little Guy for more info. Best of luck.
Water is leaking from underneath & coffee is not coming out of the machine. What could be the problem?
Hi it sounds like you've burnt out the seals, maybe you've left it on the heat too long? I've done this, (learnt my lesson!!!) and had the seals replaced and it worked perfectly afterwards. It's probably best if you email Craig at the Little Guy/Otto to ask where to have this done from your location. Best of luck.
How do i get water out of the bottom?
Most machines extract in around 25-35 seconds the little guy extracts in around 180 seconds how does this affect the taste, does this result in burning of the beans?
The only time I experienced this was when the steaming nozzle was blocked with dried milk. It rarely happens - & is due to the operator not the machine!
Does anybody know if I need to buy or use the induction plate? I already have a way cool induction cook top, right next to where I want to make the coffee. I'm thinking I could do better to use my cooktop, rather than have an extra, unwanted piece of kit.
Bradstone, I have an induction cook top and thought it would be suitable for correct heating of the Little Guy. I did try using a metal interface on the induction cook top but it did not prove effective. However, I had to buy the purpose designed induction base. It is good in that I can prepare coffee in the dining room and also use the base to make coffee, cook or heat anything, either inside or outside the house using external power points. Mrs C.
I tried other induction units but none wanted to work with the small size of The Little Guy. Halogen cooktop worked ok, but getting the induction unit was the best. I don't know how but that thing beeps a couple of seconds either side of the extraction beginning and shuts down at the end. I also use it for cooking and it's shown me to get induction for my next cooktop. It was worth it.
My little guy is leaking from the bottom? Is that a seal gone?
How do I know if the head seal is gone? I'm not getting enough pressure,
Check it by removing the seal with the Allen key and using a butter knife gently remove it. If it's not the seal it could be that your grind is not fine enough or it's not tamped correctly. Contact Craig at little guy support and he is very happy to help.
I am having trouble removing the dispersion plate after undoing and removing the screw which I assume holds it in place. I have used the knob on the end of the Allen Kew to try and remove it but without success. Is there any "trick" in the removal of the plate or is there some other way that it can be done.?
I have had my LG for nearly two years and have not removed the dispersion plate previously.
We only get about 10mls of very thick coffee which is not sufficient for two people - we dilute it with hot water. There is quite a lot of water still in the reservoir when it's done but only 10mls or so comes through. Are we doing something wrong? Is it about the grinding of the beans? We've only had out LG about 6 weeks & are not very
satisfied so far. Wendy & John
I'm thinking it is the grind to fine. Or maybe your coffee is to level right to the top of the group handle. The coffee swells when going through the expresso part of extracting coffee. Should be about 5 mm once has been tampered twice in group handle. Google how to grind on you tube. They are very good , very self explanatory . I had issues with mine at start , but once following these you tube clips . I have perfect coffee all the time. They show also how to use induction kit in these , should extract just after the beeps when set on otto switch in centre. Steve
Hi everyone, has anyone had problem with this deafening shrilling sounds when frothing the milk? I'm just wondering what is causing that sound? Also, although I'm using TLG induction cooktop, I still find that the steam runs out and the milk is still not frothy?
I've used mine for 4 or 5 years on the TLG induction cooktop. No shrilling, just normal gurgling sounds when frothing. Have had no issues with steam power — maybe you have a seal leak? We had a tube breakdown and being in Sydney, we went straight to the original engineer who fixed it. Contact them directly for queries: firstname.lastname@example.org
Thanks heaps Baxter. Perhaps, there could have been a problem from day one as it did that right from the start.
TI sounds like it could be just your frothing technique- experiment with lifting and lowering the milk jug. If you sink the wand too far into the milk when you start frothing it will screech. So lower the jug and let the steam gently skim the surface of the milk for a few seconds, then try putting the steam s little lower in the milk.
I have an induction stove top will TLG work on that?
Haven't bought TLG yet. It seems it can make 2 coffees with one brew, but what do you do with the left over cream if you only want one coffee? I'm planning to buy the TLG for my brother as a Xmas/bday present, and he usually only requires one coffee in the morning. Thanks for your help!
Had my little guy for a couple of years. My husband likes a big coffee in the morning so he makes a big mug of latte for himself whilst I usually have tea. Later in the day I will make a smaller coffee for myself so we both have a small coffee together. So its either a big coffee or a smaller one and throw out the leftovers or two regular coffees.
Only had TLG 3 weeks. 1st coffee of the day (flat white) - great taste great milk texture, but, is just a bit on the cool side. After a 20 minutes to an hour cooling interval TLG produces the best coffee, at least comparable to inner Sydney cafe's. Is there a way to preheat the 'head' on TLG prior to the 1st coffee?
I think one of the things which makes TLG so unique is the temperature at which it extracts the coffee. It's a lot 'cooler' than your conventional stovetop and, for me, creates a purer flavoured extraction. If you're flat white coffee is just a bit on the cool side.... it's probably because you're not heating the milk enough. I hold my hand at the bottom of the stainless steel jug until it gets too hot to handle.
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