Busy but Helpful
It was busy when I went in this weekend but still managed to get the product I came in for.
Don’t bother - what happened to customer service?
Had a couple of experiences with Mower Supastore in Brendale as they’re my local supplier of Toro lawnmowers. I spoke to someone (I won’t mention names) on phone who was dismissive of meeting competitive prices and basically didn’t care if I bought the mower as he could charge as much as he wanted and sell it due to the limited number of zero turn mowers in supply atm.
I decided instead to drive 1 hr away to buy the mower and had a totally different experience. Normal prices, great service, lovely staff there.
Shop around people. It pays to get a good price, and you don’t always have to settle for aggressive sales people.
What a disappointing experience!!
I fail to understand when places like this offer terrible after service and do not stand behind what they sell they continually think that they will not lose customers. Hopefully this review will steer future customers elsewhere
Purchased a product, requested it was new in an unopened box and asked to be posted. This was confirmed by them. Received a display item, thrown into a not fit for even shipping box, with missing parts and scratches all over it. When asked for it to be exchanged, this is where all the excuses came out. Finally after sev...
Hopeless, dont go there
Very unhelpful staff. Advised it would take 18 working days to tell me how much it would cost to fix a fuel line on a basic whipper snipper. Hopeless. Wanted to buy the part and do myself but they had no interest and no advice. You go to a physical shop for customer service and advice. That is the supposed advantage. But it does not exist. I like to support local business but not in this case. No wonder people shop online
- Physical store
$115 to clean a dirty spark plug
I’ve only been using my mower to mow the nature strip, not even a whole yard. I was happy with my 35 year old mower but time for a service. Lasted a few more mows before developing problems. Took it back - “unserviceable”!
Unhappily I bought a reconditioned mower from them, which lasted about 2 1/2 more mows before conking out. “Can you check it out?” “No, we’ll check it in. Give it two weeks.” 4 weeks later and a couple of phone calls to chase them up, I finally got it back. “We don’t call before proceeding, job’s done. $95”. I complained tha...t this was their reconditioned and barely used unit and shouldn’t have had any significant issues, let alone “dull blades, dirty spark and air filter”. “OK we’ll take $3 off.” An insult. Invoice described repair as “cleaned spark plug, starts and runs fine” but charged for a new spark anyway. Complained again and got $7 refunded. They also took it upon themselves to perform an UNNECESSARY service ($38 in parts for air filter and oil, which was described as “still good” - as it should be after hardly being used). Then found upon payment that’s $85 OWING, ON TOP OF THE $30 DEPOSIT, so $115 all up to clean a spark plug - the only essential part of the job. Ultimately I paid another half as much again above the original cost of the so-called reconditioned mower for them to finish a half-completed reconditioning job. (First ever online review - need others to know about these rip-off merchants.)
I called into Brendale mower store, and needed to ask a question about something. And buy the part if they had it.
The man I spoke to at the parts counter, was extremely rude and I felt like he was trying to start a confrontation. I'll never be back there. Disgusting service and will never recommend anyone to your store.
Terrible customer service.
Terrible customer service. I went in to buy a mower and after ten minutes of waiting for help i walked out and went to Bunnings instead. It was 25 minutes before the store closed but they were more concerned about packing up then helping me. I won't be going back .
Superstore pretty lame
You can call and ask specific questions like price of parts and the price for their mechanics to fit them on a whippersnipper and all you get is oh I'm not sure bring it in...call a mechanic about a service on your car they can tell you a price why can't they price a mower service...lame
This is the only business I've tried that can source my parts correctly the first time and every time so far. They source the parts while I'm on the phone and unlike others use genuine parts for my ride on. Instead of some others "yeah call you back tomorrow mate" then it's usually bad news and I have to ring them back to find out. I wouldn't go anywhere else.
Was quoted approx$300 for new power broom gearbox about 6 months ago. Went in today to purchase gearbox but was told it was now nearly $500 and there was no other options. Went to another dealer and got the gearbox for the $300.
Bad customer service
Went in to buy lawnmower there would have been 4/5 men working not one of them approached us they where to busy talking to each other and mucking around, left the shop with my partner absolutely disgusted and they missed out on a 600.00 sale
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