1 photo
The Optical Superstore Physical store

The Optical Superstore Physical store

2.2 from 20 reviews · View Statistics
See the Best Optical Retailers in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for The Optical Superstore Physical store? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

2.3
17 reviews
  • Product Quality
    2.9 (10)
  • Return Claim MadeYes · No (17)
  • Customer Service
    2.9 (14)
Previous
Next

Unacceptable lab work!

published

The staff were great and just as frustrated and disappointed as I was, with the the bad quality my glasses were when they were returned by the lab after new lenses were put in. It was the third time and they still couldn't send me proper lenses in my frames. That was the second time I returned them for the same reason while under warranty (slight fogginess on lenses) The first was 7-8 months ago ,and even back then, they had to be sent back , because the lab didn't have the correct prescription. I had to ask for my money back. The manager felt very badly as it was inexcusable.

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationCranbrook BC Canada
Mizery
MizeryMetropolitan Adelaide, SA
  • 3 reviews
  • 2 likes

Ripping of the blind

published

I have mono vision yet i have to pay full price for lenses when they put.glass as other lens
This is a blatant ripp off for the vision impaired
Its all about the $$$ stuff the disabled....

Product Quality
5/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationGilles plains South Australia
Anthony D.
Anthony D.Mid North Coast, NSW
  • 2 reviews
  • 1 like

Such wonderful staff

published

Visited the optical superstore in Port Macquarie for a recurring erosion of my eye. The optometrist was amazing. Reassuring, caring, and professional. I cannot recommend highly enough. 10/10.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationPort Macquarie
john
johnSouth East Queensland, QLD
  • 12 reviews
  • 4 likes

Hyper dome store

published

So disappointed with a no go attitude . as I had wonted new frame . I had broken the arm .so is all I was after new frame. But optical superstore in inala help and found 2 new frames .so hyperdome optical superstore need to be better service. Was told couldn't help only send them somewhere else to be fix. Very unskilled .

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationHyper dome
Optical Retailers

Find out how The Optical Superstore Physical store compares to other Optical Retailers

Know better, choose better.

Compare all
Michael
Michael
  • 2 reviews
  • 2 likes

Great service & product

published

Very obliging staff and the optometrist listens & spends time going through all aspects .The quality of our glasses is exceptional. Highly recommend.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationGymea NSW
Marty
MartyDarling Downs, QLD
  • 7 reviews
  • 15 likes

How much longer do I need to wait.

published
Incentivised Review No
Return Claim MadeNo
Store LocationKearneys Spring Qld 4350
Marty
Marty

Finally picked up my glasses on the 20th March 2021. Just a couple of days shy of 3 months from the initial contact.

Jeff C.
Jeff C.Mid North Coast, NSW

shoddy service

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationCoffs Harbour Park Beach Plaza
Daisy F.
Daisy F.South East Queensland, QLD

selling used dirty frames

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationSunybankhills
susan
susan
  • 2 reviews

Service is awful.

published

The lady was pushy in an aggressive way. Pushes you to pick a pair of glasses to what she wants you to buy. They are not as good as they used to be. Will try other stores. Cheaper doesn’t mean it’s the best way to go.
I know COVID has been hard but she was horrible and not very understanding or caring.

Incentivised Review No
Return Claim MadeNo
Store LocationEdwardstown SA
Optical Retailers

Find out how The Optical Superstore Physical store compares to other Optical Retailers

Know better, choose better.

Compare all
Carrie
CarrieSouth East Queensland, QLD

Always helpful

published

Every time I have had to go in with a problem with my glasses, from my undoing, they have always helped to rectify the issue with no questions asked. The selection they have, I find is a lot suited to my face.

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMaroochydore
Carolyn K.
Carolyn K.South East Queensland, QLD

I have never had a problem

published

I have had my eyes tested every two years, and glasses updated at the Australia Fair store for the past 6 years and have always found the staff to be extremely helpful and friendly. I have to wear multi focals and they are perfect. I also have computer glasses and prescription sunglasses from the same store and love them. No issues or complaints from me.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationAustralia fair Southport Gold Coast QLD
d.m.
d.m.South East Queensland, QLD

Won’t go back ever

published

Arrived on time for my appointment
Staff condescending, rude
Waited 45 minutes whilst staff chatted with optician
Obviously staff consider customer service beneath them
Will never go back
Pines store Elanora
There are other options in the Pines
Avoid the opticle superstore

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationThe Pines Elanora
Optical Retailers

Find out how The Optical Superstore Physical store compares to other Optical Retailers

Know better, choose better.

Compare all
Chris
ChrisQueensland

TV Add.

published

TV. Add is pathetic and annoying. Staff ignored our presence after waiting for quite a while so we walked out never to return. We wont be going back to this company better service elsewhere

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMaroochydore

Why I keep coming back

published

Never had a problem in booking a suitable time for eye tests. Always found staff to be professional and friendly. Staff also knowledgeable in explaining how deals work with my private health insurance. Good range of affordable frames. Good value for money.

Customer Service
5/5
Return Claim MadeNo
Store LocationBrookside
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Joan
JoanMurray Region, NSW

Glasses out of focus

published

Glasses were out of focus
They were sent back but came back just the same
I could see better out of my very old pair than I could out of the new ones from optical ones

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationAlbury
See all The Optical Superstore reviews

Questions & Answers

Unhappy52
Unhappy52asked
Physical store

If I purchases glasses through you what happens if I have a problem with the glasses? How long will you fix them?

1 answer
Brett.R
Brett.R

Anywhere from 4 to 6 weeks and guaranteed to break again within a couple of weeks

See all The Optical Superstore questions

Get an answer from our members

The Optical Superstore Physical store

Other Optical Retailers

Previous
Just Sunnies

Just Sunnies

4.7
(117)
Framesbuy

Framesbuy

4.6
(131)
AusSpecs

AusSpecs

4.6
(115)
Lensworld

Lensworld

4.5
(125)
Clearly

Clearly

4.2
(675)
iframes

iframes

4.1
(152)
Optically

Optically

4.0
(449)
Maui Jim

Maui Jim

4.3
(70)
Next
See all Optical Retailers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.