Overall poor service
The optician was very professional, however found the staff to be most uninterested and very offhanded with its clients. this was my general observation with other people that came into store.
when visiting this store the first thing that you see is a lot of children toys littered on front counter a very impolite way to say, non verbally to stay AWAY!!!.
No approach by staff to offer assistance. No help in glasses selection.
My wife and daughter all made the same comments at different times. When this shop was located upstairs the older staff were Great to deal with.
Younger people do not care about clients any more Very Sad!!!
Ripping of the blind
I have mono vision yet i have to pay full price for lenses when they put.glass as other lens
This is a blatant ripp off for the vision impaired
Its all about the $$$ stuff the disabled....
Service is awful.
The lady was pushy in an aggressive way. Pushes you to pick a pair of glasses to what she wants you to buy. They are not as good as they used to be. Will try other stores. Cheaper doesn’t mean it’s the best way to go.
I know COVID has been hard but she was horrible and not very understanding or caring.
The store was ok. Staff were alright but it was the price I couldn't get over. One pair of bi focal with transition lens and the cheapest frames was $318.00. After I had mine ordered my husband went to OPSM to get a new pair for himself. His eye test bifocals and drops in the eye were $30.00 and his frames $50.00. After the $318.00 they now want $20.00 to put the drops in. How do two optometrists vary so much?
Find out how The Optical Superstore Physical store compares to other Optical Retailers
Know better, choose better.
Questions & Answers
Get an answer from our members
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.