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The Optical Superstore Physical store

The Optical Superstore Physical store

2.3 from 20 reviews · View Statistics
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Reviews

2.3
20 reviews
  • Product Quality
    4.7 (6)
  • Return Claim MadeYes (0) · No (8)
  • Customer Service
    4.3 (7)
Previous
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Overall poor service

published

The optician was very professional, however found the staff to be most uninterested and very offhanded with its clients. this was my general observation with other people that came into store.

when visiting this store the first thing that you see is a lot of children toys littered on front counter a very impolite way to say, non verbally to stay AWAY!!!.

No approach by staff to offer assistance. No help in glasses selection.

My wife and daughter all made the same comments at different times. When this shop was located upstairs the older staff were Great to deal with.

Younger people do not care about clients any more Very Sad!!!

Product Quality
4/5
Customer Service
2/5
Mizery
MizeryMetropolitan Adelaide, SA
  • 3 reviews
  • 2 likes

Ripping of the blind

published

I have mono vision yet i have to pay full price for lenses when they put.glass as other lens
This is a blatant ripp off for the vision impaired
Its all about the $$$ stuff the disabled....

Product Quality
5/5
Customer Service
3/5
Anthony D.
Anthony D.Mid North Coast, NSW
  • 2 reviews
  • 1 like

Such wonderful staff

published

Visited the optical superstore in Port Macquarie for a recurring erosion of my eye. The optometrist was amazing. Reassuring, caring, and professional. I cannot recommend highly enough. 10/10.

Product Quality
5/5
Customer Service
5/5
Michael
Michael
  • 2 reviews
  • 2 likes

Great service & product

published

Very obliging staff and the optometrist listens & spends time going through all aspects .The quality of our glasses is exceptional. Highly recommend.

Product Quality
5/5
Customer Service
5/5
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susan
susan
  • 2 reviews

Service is awful.

published

The lady was pushy in an aggressive way. Pushes you to pick a pair of glasses to what she wants you to buy. They are not as good as they used to be. Will try other stores. Cheaper doesn’t mean it’s the best way to go.
I know COVID has been hard but she was horrible and not very understanding or caring.

Incentivised Review No
Return Claim MadeNo
Store LocationEdwardstown SA
Carrie
CarrieSouth East Queensland, QLD

Always helpful

published

Every time I have had to go in with a problem with my glasses, from my undoing, they have always helped to rectify the issue with no questions asked. The selection they have, I find is a lot suited to my face.

Product Quality
4/5
Customer Service
5/5
Carolyn K.
Carolyn K.South East Queensland, QLD

I have never had a problem

published

I have had my eyes tested every two years, and glasses updated at the Australia Fair store for the past 6 years and have always found the staff to be extremely helpful and friendly. I have to wear multi focals and they are perfect. I also have computer glasses and prescription sunglasses from the same store and love them. No issues or complaints from me.

Product Quality
5/5
Customer Service
5/5

Why I keep coming back

published

Never had a problem in booking a suitable time for eye tests. Always found staff to be professional and friendly. Staff also knowledgeable in explaining how deals work with my private health insurance. Good range of affordable frames. Good value for money.

Customer Service
5/5
Return Claim MadeNo
Store LocationBrookside
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Questions & Answers

Unhappy52
Unhappy52asked
Physical store

If I purchases glasses through you what happens if I have a problem with the glasses? How long will you fix them?

1 answer
Brett.R
Brett.R

Anywhere from 4 to 6 weeks and guaranteed to break again within a couple of weeks

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