1 photo
The Optical Superstore Physical store

The Optical Superstore Physical store

2.3 from 20 reviews · View Statistics
See the Best Optical Retailers in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for The Optical Superstore Physical store? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

2.3
18 reviews
  • Product Quality
    4.5 (2)
  • Return Claim MadeYes · No (3)
  • Customer Service
    2.5 (2)
Previous
Next

Overall poor service

published

The optician was very professional, however found the staff to be most uninterested and very offhanded with its clients. this was my general observation with other people that came into store.

when visiting this store the first thing that you see is a lot of children toys littered on front counter a very impolite way to say, non verbally to stay AWAY!!!.

No approach by staff to offer assistance. No help in glasses selection.

My wife and daughter all made the same comments at different times. When this shop was located upstairs the older staff were Great to deal with.

Younger people do not care about clients any more Very Sad!!!

Product Quality
4/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationKippa - Ring shopping centre Queensland.
Mizery
MizeryMetropolitan Adelaide, SA
  • 3 reviews
  • 2 likes

Ripping of the blind

published

I have mono vision yet i have to pay full price for lenses when they put.glass as other lens
This is a blatant ripp off for the vision impaired
Its all about the $$$ stuff the disabled....

Product Quality
5/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationGilles plains South Australia
susan
susan
  • 2 reviews

Service is awful.

published

The lady was pushy in an aggressive way. Pushes you to pick a pair of glasses to what she wants you to buy. They are not as good as they used to be. Will try other stores. Cheaper doesn’t mean it’s the best way to go.
I know COVID has been hard but she was horrible and not very understanding or caring.

Incentivised Review No
Return Claim MadeNo
Store LocationEdwardstown SA
See all The Optical Superstore reviews

Questions & Answers

Unhappy52
Unhappy52asked
Physical store

If I purchases glasses through you what happens if I have a problem with the glasses? How long will you fix them?

1 answer
Brett.R
Brett.R

Anywhere from 4 to 6 weeks and guaranteed to break again within a couple of weeks

See all The Optical Superstore questions

Get an answer from our members

The Optical Superstore Physical store

Other Optical Retailers

Previous
Bailey Nelson

Bailey Nelson

4.8
(1,048)
Just Sunnies

Just Sunnies

4.7
(117)
Framesbuy

Framesbuy

4.6
(137)
AusSpecs

AusSpecs

4.6
(115)
Lensworld

Lensworld

4.5
(129)
Clearly

Clearly

4.3
(713)
iframes

iframes

4.1
(152)
Optically

Optically

4.0
(450)
Maui Jim

Maui Jim

4.3
(73)
Next
See all Optical Retailers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.