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The Optical Superstore Physical store

The Optical Superstore Physical store

2.5 from 22 reviews · View Statistics
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Reviews

2.4
19 reviews
  • Product Quality
    4.8 (5)
  • Return Claim MadeYes · No (6)
  • Customer Service
    5.0 (6)
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Sand
SandFar North Queensland, QLD

Best prices, excellent service

published

Very pleased with the quality of my distance glasses. Optometrists paid attention to details and the eye tests were very thorough. Definitely recommend.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationCairns
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Anthony D.
Anthony D.Mid North Coast, NSW
  • 2 reviews
  • 1 like

Such wonderful staff

published

Visited the optical superstore in Port Macquarie for a recurring erosion of my eye. The optometrist was amazing. Reassuring, caring, and professional. I cannot recommend highly enough. 10/10.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationPort Macquarie
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Michael
Michael
  • 2 reviews

Great service & product

published

Very obliging staff and the optometrist listens & spends time going through all aspects .The quality of our glasses is exceptional. Highly recommend.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationGymea NSW
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Carrie
CarrieSouth East Queensland, QLD

Always helpful

published

Every time I have had to go in with a problem with my glasses, from my undoing, they have always helped to rectify the issue with no questions asked. The selection they have, I find is a lot suited to my face.

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMaroochydore
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Carolyn K.
Carolyn K.South East Queensland, QLD

I have never had a problem

published

I have had my eyes tested every two years, and glasses updated at the Australia Fair store for the past 6 years and have always found the staff to be extremely helpful and friendly. I have to wear multi focals and they are perfect. I also have computer glasses and prescription sunglasses from the same store and love them. No issues or complaints from me.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationAustralia fair Southport Gold Coast QLD
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Why I keep coming back

published

Never had a problem in booking a suitable time for eye tests. Always found staff to be professional and friendly. Staff also knowledgeable in explaining how deals work with my private health insurance. Good range of affordable frames. Good value for money.

Customer Service
5/5
Return Claim MadeNo
Store LocationBrookside
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The reviewer stated that an incentive was offered for this review

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Questions & Answers

Unhappy52
Unhappy52asked
Physical store

If I purchases glasses through you what happens if I have a problem with the glasses? How long will you fix them?

1 answer
Brett.R
Brett.R

Anywhere from 4 to 6 weeks and guaranteed to break again within a couple of weeks

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The Optical Superstore Physical store

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