1 photo
The Optical Superstore

The Optical Superstore

Physical store, Online store
2.2 from 68 reviews · View Statistics
See the Best Optical Retailers in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for The Optical Superstore? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

  • Product Quality
    4.8 (5)
  • Return Claim MadeYes (0) · No (7)
  • Customer Service
    4.7 (6)
Previous
Next
Mizery
MizeryMetropolitan Adelaide, SA
  • 3 reviews
  • 2 likes

Ripping of the blind

published

I have mono vision yet i have to pay full price for lenses when they put.glass as other lens
This is a blatant ripp off for the vision impaired
Its all about the $$$ stuff the disabled....

Product Quality
5/5
Customer Service
3/5
Anthony D.
Anthony D.Mid North Coast, NSW
  • 2 reviews
  • 1 like

Such wonderful staff

published

Visited the optical superstore in Port Macquarie for a recurring erosion of my eye. The optometrist was amazing. Reassuring, caring, and professional. I cannot recommend highly enough. 10/10.

Product Quality
5/5
Customer Service
5/5
Michael
Michael
  • 2 reviews
  • 2 likes

Great service & product

published

Very obliging staff and the optometrist listens & spends time going through all aspects .The quality of our glasses is exceptional. Highly recommend.

Product Quality
5/5
Customer Service
5/5
susan
susan
  • 2 reviews

Service is awful.

published

The lady was pushy in an aggressive way. Pushes you to pick a pair of glasses to what she wants you to buy. They are not as good as they used to be. Will try other stores. Cheaper doesn’t mean it’s the best way to go.
I know COVID has been hard but she was horrible and not very understanding or caring.

Incentivised Review No
Return Claim MadeNo
Store LocationEdwardstown SA
Optical Retailers

Find out how The Optical Superstore compares to other Optical Retailers

Know better, choose better.

Compare all
Carrie
CarrieSouth East Queensland, QLD

Always helpful

published

Every time I have had to go in with a problem with my glasses, from my undoing, they have always helped to rectify the issue with no questions asked. The selection they have, I find is a lot suited to my face.

Product Quality
4/5
Customer Service
5/5
Carolyn K.
Carolyn K.South East Queensland, QLD

I have never had a problem

published

I have had my eyes tested every two years, and glasses updated at the Australia Fair store for the past 6 years and have always found the staff to be extremely helpful and friendly. I have to wear multi focals and they are perfect. I also have computer glasses and prescription sunglasses from the same store and love them. No issues or complaints from me.

Product Quality
5/5
Customer Service
5/5

Why I keep coming back

published

Never had a problem in booking a suitable time for eye tests. Always found staff to be professional and friendly. Staff also knowledgeable in explaining how deals work with my private health insurance. Good range of affordable frames. Good value for money.

Customer Service
5/5
Return Claim MadeNo
Store LocationBrookside
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

7 minutes

published

Called to make an appointment. Was offered cancelled appointment that day which I took. Arrived 7 minutes late to find my appointment had. Wen given to someone else. Wasted journey ( on my lunch break) no phone call, no offer of another appointment. Lost business.

Excellent outcome from my poor choice of frames

published
Optical Retailers

Find out how The Optical Superstore compares to other Optical Retailers

Know better, choose better.

Compare all

Service lacking

published

I found the staff at Riverlink lacking manners and good customer service to busy being argumentative instead of listening. I will never go back.

The Saint
The SaintGreater Melbourne (Outer), VIC
  • 2 reviews

Professional

published

At the Wagga store, there is an attitude of professionalism and pride demonstrated by the ladies. There is always a friendly welcome and helping nature. I am always impressed by the staff who work as a team and ensure their customers are treated well. Have only ever tried one other outfit years ago, and would never swap now from OS. Excellent service, knowledge, guidance, prices.

Excellent Service by Staff Member Danni

published

I hv been a customer for nearly 25 years and had issues with the last pair I purchased from Optical Superstore. I hv been going to the store ever since and almost everyone had served me trying to fix the problem. They changed the nose pads etc but nothing they did fixed the problem until I saw Danni. She took ownership and did everything possible to help me and finally the problem is fixed. She is truly amazing and I wish to say a Big Thank you to Danni for all her efforts and help to see the customer walk out happily. She is truly an asset to Optical Superstore Knox

Optical Retailers

Find out how The Optical Superstore compares to other Optical Retailers

Know better, choose better.

Compare all
Andrew
AndrewSouth East Queensland, QLD
  • 6 reviews
  • 11 likes

Outstanding Service from the Morayfield centre

published

Morley WA - The best Opticians period.

published

Went into The Optical Superstore Morley and after a single eye test reduced my power and helped me see better at the same time. Friendly, helpful.. all of that however after struggling with another retailer prescribing constantly stronger and stronger lenses they are a breath of fresh air. Subsequent appointments from other opticians in the branch have confirmed they are the best opticians that I have ever experienced.

Bradstone
BradstoneSouth East Queensland, QLD
  • 34 reviews
  • 22 likes

Failed 4 times.

published

I was a loyal customer for years. Then, 4 years in a row they messed up my glasses or test. The last one was when I picked a frame, but got a call a few days later saying there was a problem and I had to go in and choose a smaller frame. Couldn't get a straight answer from them, so I assume their laboratory messed up and tried to save money by getting me to pick a smaller frame. I have moved on.

Questions & Answers

Darrell B
Darrell Basked
The Optical Superstore

I have used Optical Super Store for many years with no significant problems. I recently had my second cataract surgery so needed glasses for reading and monitor. The salesperson convinced me that I needed two pairs of progressive glasses, one "inside" pair and one "screen/reading". I prepaid the full cost, around $380. I collected both pairs on Friday 26th Feb. I have a bad habit of losing glasses, so always use neck straps. On Wednesday 3rd March, I discovered that one lens had fallen out of the "inside" pair during a visit to a local shopping centre. (no hope of finding).
I returned to the store and explained that the lens fell out in less than a week and I would like it replaced.
The assistant was quite aggressive and denied any responsibility, quoting $85 to replace the lost lens.
I stated that it surely would be covered by warranty. She again denied any responsibility.
I have considered taking it up with Consumer Affairs (or whatever they are called now)
Darrell.

1 answer
Jeff C.
Jeff C.

it seems that their service is shoddy too at the store that sold you your glasses, lesson to be earnt plenty of other optometrists that probably would love your business

Unhappy52
Unhappy52asked
Physical store

If I purchases glasses through you what happens if I have a problem with the glasses? How long will you fix them?

1 answer
Brett.R
Brett.R

Anywhere from 4 to 6 weeks and guaranteed to break again within a couple of weeks

Bill
Billasked
The Optical Superstore

Can you give a certificate of ability to drive car?

1 answer
Damien K.
Damien K.

Each state in Australia has slightly different rules regarding sight testing for drivers licenses and it is advisable to contact your appropriate department to ask these FAQ’s. In NSW, if you need to undertake a full eye test to determine if you require prescription glasses to wear while driving, then you must get an appointment with an optometrist so that they can prescribe glasses as well as sign off on the document that needs to be submitted to Services NSW to complete your application for a drivers licence

See all The Optical Superstore questions

Get an answer from our members

The Optical Superstore

Other Optical Retailers

Previous
Just Sunnies

Just Sunnies

4.7
(117)
Framesbuy

Framesbuy

4.6
(131)
AusSpecs

AusSpecs

4.6
(115)
Lensworld

Lensworld

4.5
(125)
Clearly

Clearly

4.2
(673)
iframes

iframes

4.1
(152)
Optically

Optically

4.0
(449)
Maui Jim

Maui Jim

4.3
(70)
Next
See all Optical Retailers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.