Such wonderful staff
Visited the optical superstore in Port Macquarie for a recurring erosion of my eye. The optometrist was amazing. Reassuring, caring, and professional. I cannot recommend highly enough. 10/10.
Great service & product
Very obliging staff and the optometrist listens & spends time going through all aspects .The quality of our glasses is exceptional. Highly recommend.
Every time I have had to go in with a problem with my glasses, from my undoing, they have always helped to rectify the issue with no questions asked. The selection they have, I find is a lot suited to my face.
I have never had a problem
I have had my eyes tested every two years, and glasses updated at the Australia Fair store for the past 6 years and have always found the staff to be extremely helpful and friendly. I have to wear multi focals and they are perfect. I also have computer glasses and prescription sunglasses from the same store and love them. No issues or complaints from me.
Why I keep coming back
Never had a problem in booking a suitable time for eye tests. Always found staff to be professional and friendly. Staff also knowledgeable in explaining how deals work with my private health insurance. Good range of affordable frames. Good value for money.
The reviewer stated that an incentive was offered for this review
Excellent outcome from my poor choice of frames
Recently it was time for eye test and new glasses. I've been an Optical Superstore customer for many years and went to the outlet at Knox Shopping Centre, Melbourne. I always buy two pairs of multifocal glasses one of which has transitions lenses. This time however my choice of one set of frames with very wide and dark coloured arms was unwise. There was always a shadow on the lens and it seemed a bit like looking through a tunnel. Wearing my old glasses I spent a few weeks considering options and decided to buy another new pair and write of...f a poor decision. Last week I picked them up and yesterday returned for a slight adjustment to them. Lunchtime was not too busy so I told my sad story to Pam who encouraged me to go home, get the poor choice and bring them back as maybe they were wrong size or could be adjusted. Did so and when I returned and they were checked I was told I could select new frames and they would be replaced free of charge. I am so very pleased with this offer as there was no fault with the glasses, just my choice. All the staff are friendly and helpful but I would like to mention Kath who helped with my first appointment and Pam who helped my yesterday. Wonderful service and attention and I thank these ladies and Optical Superstore very much.
At the Wagga store, there is an attitude of professionalism and pride demonstrated by the ladies. There is always a friendly welcome and helping nature. I am always impressed by the staff who work as a team and ensure their customers are treated well. Have only ever tried one other outfit years ago, and would never swap now from OS. Excellent service, knowledge, guidance, prices.
Excellent Service by Staff Member Danni
I hv been a customer for nearly 25 years and had issues with the last pair I purchased from Optical Superstore. I hv been going to the store ever since and almost everyone had served me trying to fix the problem. They changed the nose pads etc but nothing they did fixed the problem until I saw Danni. She took ownership and did everything possible to help me and finally the problem is fixed. She is truly amazing and I wish to say a Big Thank you to Danni for all her efforts and help to see the customer walk out happily. She is truly an asset to Optical Superstore Knox
Outstanding Service from the Morayfield centre
I just want to say a big thanks you to the staff at the Optical Superstore Morayfield for all their help and patience fixing and replacing my frames.
I was very impressed with the frames and lenses i was prescribed in Feb 2017. The frame arms though became loose, due to rust and salt ( use wd40 regularly can prevent this) . They were out of warranty, but were gracious in ordering in, and transffering the lenses to the new frame.
This truly is service way and beyond, and my wife and i will be very happy to know we have a proffesional and carin...
Morley WA - The best Opticians period.
Went into The Optical Superstore Morley and after a single eye test reduced my power and helped me see better at the same time. Friendly, helpful.. all of that however after struggling with another retailer prescribing constantly stronger and stronger lenses they are a breath of fresh air. Subsequent appointments from other opticians in the branch have confirmed they are the best opticians that I have ever experienced.
I initially had a problem with one of their advertised specials...the salesgirl instore said they couldn't do the multicoat despite it being advertised as being included. I left a complaint on the website and then decided to call the store manager...he resolved the matter within minutes and then the state manager contacted me to make sure I was happy....GREAT service, fast response from management. The glasses arrived within a week and quality seems fine so I have no hesitation recommending them :o)
Great service and with a smile
I got a lovely surprise when I took my glasses in to the Plaza store at Maroochydore to have the arm screwed back on and found I didn't have to pay! The assistant, Christine, was very efficient as she had them repaired in what seemed like seconds and also did some adjustments and they fit better than ever. Christine remembered me from the different l store I bought the glasses at over a year ago! It's great to receive such friendly and helpful service and reconfirms why we shop at Optical Superstore . Can highly recommend!
Great Staff & Customer Service
Very happy with the service I received. I had Pam help me & she was so helpful. This store has a huge range of frames.
Highly recommend Knox City Optical Superstore
Perfect for our four-eyes family
One stop optometrist and optical dispenser! Staff are fabulous with my 9yo, repairs are easy, my health fund has 'no gap' with this franchise, lenses are much better quality than Specsavers. These guys have served out large family well! Thanks Optical Superstore+
good company. marketings an issue
Lenses are high quality.
They ve always been very fair, i think marketing isnt always clear which just upsets customers and frustrate staff who are in the firing line as they have to explain confusing deals. and they ' ve been getting pummeled by spec savers for years.
I' ve met some amazing patient talented staff there.
Questions & Answers
I have used Optical Super Store for many years with no significant problems. I recently had my second cataract surgery so needed glasses for reading and monitor. The salesperson convinced me that I needed two pairs of progressive glasses, one "inside" pair and one "screen/reading". I prepaid the full cost, around $380. I collected both pairs on Friday 26th Feb. I have a bad habit of losing glasses, so always use neck straps. On Wednesday 3rd March, I discovered that one lens had fallen out of the "inside" pair during a visit to a local shopping centre. (no hope of finding).
I returned to the store and explained that the lens fell out in less than a week and I would like it replaced.
The assistant was quite aggressive and denied any responsibility, quoting $85 to replace the lost lens.
I stated that it surely would be covered by warranty. She again denied any responsibility.
I have considered taking it up with Consumer Affairs (or whatever they are called now)
it seems that their service is shoddy too at the store that sold you your glasses, lesson to be earnt plenty of other optometrists that probably would love your business
Can you give a certificate of ability to drive car?
Each state in Australia has slightly different rules regarding sight testing for drivers licenses and it is advisable to contact your appropriate department to ask these FAQ’s. In NSW, if you need to undertake a full eye test to determine if you require prescription glasses to wear while driving, then you must get an appointment with an optometrist so that they can prescribe glasses as well as sign off on the document that needs to be submitted to Services NSW to complete your application for a drivers licence
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