The Original PC Doctor (page 2 of 13)

Do NOT use the original PC doctors. They took my laptop for a month and retuned it unfixed and more broken. Throughout the month I was chasing them up, trying to find out where my laptop was. I asked for a replacement laptop whilst mine was being “fixed.” They not only gave me one that didn’t work, they tried to get me to trade it for my laptop - at a cost to me! They handed the laptop back more broken (speaker cables torn off) and didn’t process my refund for weeks. I had to chase them up twice for that too. They’ve offered to assess the speaker issue and potentially fix it. It couldn’t have been anyone else! The customer service has been terrible as well. Buyer beware.

Key programs on my laptop unexpectedly & suddenly failed to work. I rang a mate in I.T. who recommended THE PC DOCTOR. We set up a telephone appointment for a Technician to use remote access to diagnose and fix the cause of the problem. This took time and the system works much faster now that ever before.

The technician was on time and able to provide an express service to get my laptop back to me on the Saturday (rather than Monday) as I was leaving on Sunday - much appreciated. He had to do a full back up of all programs and data and then re-install Microsoft. He found a fair number of viruses which I thought my Trend Micro security program should have removed. Laptop is working much better and I can take it with me as I'd planned. Thank you very much. Jenni

All service was done well indeed. Will have to getting this in the future, the technician was helpful and polite. I learnt more about my computer as a result this service, thanks doctor

Service was carried out in a professional manner requiring re-configuring of printer/scanner to new internet provider plus check over computer for any possible issues. All work carried out in a timely manner.

"Michael" of PC Doctor is outstanding he solved all my pc issues, new software was installed and pc upgraded it with. Other techs were not able to do what Michael did.Thankyou

I had problems with wifi, wifi extenders, TV internet, printer connections plus issues with my iMac. Eugene of "The Original PC Doctor" was courteous, efficient and solved all my problems. Service and support that couldn't have been bettered!

I phoned PC Dr yesterday and David a very professional technician came this morning and was able to efficiently check and clean up my system.He gave good information about how the program runs and the procedure for cleaning in the future and things to check.
Thankyou for your excellent service.

Thanks for the quick response, technician was polite and friendly. Customer service
Was great, just waiting on quite to see what’s wrong with computer and we’ll take it from there, but a pleasant experience.

I phoned PC Dr yesterday for attention to my desktop PC which was slow to respond to requests.
Also had advice yesterday from my ISP that my NBN connection was up & running for me-I asked if service person could hook me up to NBN at the same time as attending to the slow response issue.
Technician Jay attended this morning on time as arranged with office & attended to all my issues competently and most efficiently.
My PC seems to be now running more efficiently, Jay replaced my virus protection (due to expire next week) with a new product which I had also sought from PC Dr company.
All work was done to my satisfaction and already I am enjoying my PC a little more, thank you Jay.

Prompt service and very helpful and patient with a technophob, me. The problem was not a complex one, but the technician explained what the issue was in language I could understand

We would like to congratulate Daniel on the excellent job he did in resolving a Norton security issue which required de-installing and the reinstalling the Norton 360. he also installed Adobe as well. Very please with his work

Owen was helpful, informative and solved both problems efficiently. He also provided advice about peripheral questions. He not only solved the problems but also cleaned up my computer (also physically) so that it operated much faster.

Technician was prompt and attentive to my needs. Problem has now been fixed. The personal computer runs much faster. All programs and start-up is a lot quicker than what was previous experienced.

I have used before, will use again. The technician had a natural ability to respond professionally without me thinking that i was a disturbance or an insult to his intelligence, as I asked him some out dated questions. Now I'm updated as he skipped through my computer with ease, attacking the infections with finger tapping.
Also further helping me with other variables without complication or complaint. A comprehensive standard of attention and a satisfying result accomplished. As a company on a whole, they weren't intrusive sticky beaks, they did there job professionally and kindly. Rare qualities I found whilst using the PC Dr that other companies skip so they can get to the dollar.
I thank you again for being so kind.

Regards
Fiona

Have used before. Called PC Doc with confidence. Technician most helpful, just as expected. Brought me up to speed with new developments. If I had tried to create desk top myself it would have been poor and comparatively expensive. Thanks