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The Original PC Doctor (page 2 of 18)
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CharlieGreater Melbourne (Outer), VIC
- Verified customer
Perfect service
Paul figured it out in 10 minutes. Services were absolutely lovely and he knew what he was doing. The PC doctors are the right people to call, amazing all round
1 comment
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customer_first_namecGreater Melbourne (Outer), VIC
- Verified customer
Excellent knowledge
Paul was terrific. Knew what he was looking at and what was needed. Highly recommend him. Checked what was done then made sure all was operational. Certainly would call him again
1 comment
John P.The Original PC Doctor
Dear Customer, thank you so much for taking the time to share your wonderful experience Paul and the team. If there is anything further we can do to assist, please feel free to contact us. All the best, The Original PC Doctor.
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DougSGreater Melbourne (Metropolitan), VIC
- Verified customer
Excellent and prompt service
I phoned for service in the morning and Mark ran a couple of checks first to make sure I needed a call. He then booked a call on the same day in the afternoon. The technician, Jay, arrived dead on time and was a friendly person. He found the issue quickly, but then proceeded to do a general health check on my computer to ensure that I got my money's worth. I will always go straight to them for any service issues I have in the future.
1 comment
John P.The Original PC Doctor
Dear Doug, we are delighted to hear about your experience with Mark and Jay. We certainly hope to continue to deliver 5-star customer service and we look forward to welcoming you back any time you nee... Read more
d assistance with any technology. Warm regards, John Pitittto ( Managing Director ), The Original PC Doctor.Similar opinion? Write a review on ProductReview.com.au!
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peterPerth, WA
- Verified customer
very good service
fixed problem quickly. great job. It was an easy fix for the PC doctor tech. He knew what needed to be done and got straight into it. I would happily recommend PC Doctor to anyone
1 comment
John P.The Original PC Doctor
Dear Peter, we appreciate you taking the time to share your experience with us. Thank you and we wish you all the best, The Original PC Doctor.
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Robyn SGreater Melbourne (Outer), VIC
- 2 reviews
- 1 like
- Verified customer
Very fast fix.
Problem fixed in just a few minutes, very pleased. Thank you, very much. I would recommend anyone with a computer problem to use their service, you won’t be disappointed. Great.
1 comment
John P.The Original PC Doctor
Hi Robyn, thank you so much for taking the time to write a fantastic review. We are overjoyed to hear about your experience with our team. If there is anything more we can do to help, please do not he... Read more
sitate to contact us. We look forward to welcoming you back soon for any computer issues. All the best and happy computing from the team at The Original PC Doctor.Similar opinion? Write a review on ProductReview.com.au!
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George WillsGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Perfect
When your computers don't work you feel helpless. Original PC Doctor responded quickly, the technician was thoughtful, respectful and totally trustworthy. The outcome has been a significant improvement with my PC and Apple computers.
1 comment
John P.The Original PC Doctor
Dear Customer, we are delighted to hear about your experience with us. We certainly hope to continue to deliver a 5-star customer service and we look forward to welcoming you back any time you feel li... Read more
ke you need help with the computers. Warm regards, John Pititto - Managing Director, The Original PC Doctor.Similar opinion? Write a review on ProductReview.com.au!
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Important to understand what a customer needs - greed is not good.
I inquired about some help to restore some old laptops. I was followed up by a Kathy repeatedly and she was very persistent in calling me. When I finally got to speak to her, she asked me what was wrong with the laptop and I tried telling her what I could but shr didn't really understand the issues I had with it. She just immediately wanted to discuss hourly rates and book in somebody to fix it - was very aggressive to the point of wanting to negotiate on hourly rates.
Whilst finding a solution isn't a problem, if she really understood what I was looking for, she would have known that restoring laptops is a time consuming activity and I was looking for a service that was affordable, bespoke, and was not forced on me.
1 comment
John P.The Original PC Doctor
Hi Joe, Thank you for your feedback. Kathy's role is to organize technicians for clients we don't encourage helpdesk desk staff to get into too many fine details with the clients as helpdesk staff are... Read more
not the ones doing the actual work. They operate like a triage nurse once you have given them the necessary information they can quickly dispatch a suitable technician. As you can see from the long list of raving reviews, this system works out well. We can definitely restore your laptop to your all requirements, but we just can't be spending a lot of time discussing all the intricate details at the triage stage of the job. Only like if you go to see a doctor, you don't discuss everything in particular with the receptionist. Once your appointment is booked, we are more than happy to organize for the actual person "the technician" who will be doing the work to give you a call, and you can discuss the job in detail to them. We find this is the most efficient use of your time and allows us to speak to all potential clients in a timely manner and maintain high-quality service levels. Please let me know if you have any other concerns. John Pititto - Managing Director.Similar opinion? Write a review on ProductReview.com.au!
Hugo
- 5 reviews
- 6 likes
- Verified customer
PC Support who know what they are doing
Very quick, 24 hour response during lockdown. James was very friendly and knowledgeable, working with my young son using remote PC control to solve his problems. That's why The Original PC Doctor is our go-to pc help desk for home
1 comment
John P.The Original PC Doctor
Dear Hugo, thank you for sharing your experience with us, while many companies are making excuses and dropping the ball on service levels during the pandemic and lockdown. We have made a conscious eff... Read more
ort to maintain the same consistent service levels that have made us a household name. Great to hear your feedback on our senior technician James, we will be sure to pass that through to him. Have a lovely day from the team at The Original PC Doctor.Similar opinion? Write a review on ProductReview.com.au!
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JenGreater Melbourne (Metropolitan), VIC
- 3 reviews
Absolute professional service
Paul was fantastic, professional and helpful.
He fixed all my computer and technology problems without messing me around.
Told me the costs without any hidden charges.
An absolute asset to the company
1 comment
John P.The Original PC Doctor
Dear Jen, We were delighted to hear that you enjoyed your most recent experience with the team at The Original PC Doctor. We pride ourselves on having some of the most talented and personable technici... Read more
ans in Australia - Paul is a prime example of this. Technicians that pride themselves on delivering results and a fantastic experience for our valued clients. We have passed on your feedback to Paul and look forward to hearing from you soon. Kind Regards, The Original PC Doctor.Similar opinion? Write a review on ProductReview.com.au!
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HappyGreater Melbourne (Outer), VIC
- Verified customer
Never Seen this before !
Yahoo and Team Viewer would open nothing else. James checked computer settings. Network adapter is not polling an IP address, but ipv6 is working. It allowed a teamviewer connection but no internet activity. Tried several Windows utilities to reset the connections, no effect. Uninstalled network adapter driver from device manager, we shut down computer and router, then restarted the router. After turning the computer back on, Windows reinstalled the network driver. Upon access, tested and found problem resolved. James Performed several soft...Read more
ware maintenance chores. When my internet supplier finally got in touch with me, i explained what was going on and they said they had not heard of this before either! Fantastic work James, highly recommend PC Doctor1 comment
John P.The Original PC Doctor
Dear Customer, we're delighted to read this wonderful review of your most recent experience with our remote technician James. Thank you and happy computing, from the team at The Original PC Doctor.
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Pete BMetropolitan Adelaide, SA
- 3 reviews
- 4 likes
- Verified customer
SMS MESSAGES PRINTING
I been trying nearly 2 weeks to solve a prroblem, documents for reasons I cannot say in public, a private matter needed to be printed a certain way. The technician solved the technical side of things in an hour or so. Very satisfied and will use the ORIGINAL PC DOCTOR again. Thank you.
1 comment
John P.The Original PC Doctor
Hi Pete, We're over the moon to hear about your experience with us, we have a lot of clients who try the DIY solution without success and are over the moon once we help them get the results they are a... Read more
fter. Thank you kindly for your review and we hope to see you again in the near future. Kind regards, The Original PC Doctor.Similar opinion? Write a review on ProductReview.com.au!
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- Verified customer
Better than Valium!
I was in meltdown! You were my last resort. Am still struggling with Windows 10 and nothing was working properly with my new printer. James was very patient with me and together we solved the problem. I needed a USB cable from the printer to laptop.All working fine now. Thanks a million!
1 comment
John P.The Original PC Doctor
Hi Chris,
We're glad you enjoyed the experience, and we appreciate your kind feedback.
We hope to see you again soon.... Read more
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Leigh StreetGreater Melbourne (Metropolitan), VIC
- Verified customer
Outlook mail fix
I was having trouble with my microsoft outlook in that all my emails were been downloaded again in duplicate and sometimes in triplicate. I searched the web for answers and tried a couple of things but nothing worked. I have used The Original PC Doctor for a previous issue and they were great so I decided to contact them in desperation to fix the problem. I made contact yesterday and an appointment was made for the next day. James was the technician and he was terrific. We used Teamviewer which I downloaded before the appointment. James then ...Read more
could take control of my computer and fix the problem while I watched. He explained every step he was doing so he kept me informed as to how he was going to fix this issue. As thousands of emails had to download he called time rather than wait around for all the emails to download. Payment was simply done over the phone. I would highly recommend this company to anyone.1 comment
John P.The Original PC Doctor
Dear Leigh, we're absolutely over the moon to receive this great feedback and more importantly, we're thrilled you had such a wonderful experience with James and the team. Thank you for this 5-star fe... Read more
edback and happy computing, from the team at The Original PC Doctor.Similar opinion? Write a review on ProductReview.com.au!
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- Verified customer
fantastic service
The technician (Iman) was prompt, friendly, efficient and did a brilliant job fixing our computer. He isolated the problem quickly and did a wonderful job to repair the fault. He went beyond what we expected to get the computer working better.
1 comment
John P.The Original PC Doctor
Dear Customer, thank you for your 10/10 review on Iman, and we're thrilled you enjoyed a positive and memorable experience. Thanks again, and we look forward to seeing you back at our organisation soon. Happy computing, The Original PC Doctor.
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StephenGreater Melbourne (Inner), VIC
- Verified customer
Excellent
Prompt and efficient service with great advice. After providing the required service the technician was happy to offer advice on further queries without pushing for any additional or unnecessary services.
1 comment
John P.The Original PC Doctor
Dear Stephen, thank you for your kind comments, it was a pleasure to fix your computer and we’re delighted to hear you enjoyed the experience. Best Wishes, The Original PC Doctor.
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SergeSydney, NSW
- Verified customer
Pc Doctor response
Fast response and resolve in same day by professional support. There was one more thing to be done after technician left but he came next day and fixed it for free. Thanks
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Albi MitchamGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 6 likes
- Verified customer
Finally my PC is working again
My PC got corrupted by a "We will fix your problems" type program. To solve the problem Paul from PC Doctor fitted a new SSD, installed Windows, got outlook running and now I am up and running. He has previously fixed our work computer and we will be using him exclusively from now on.
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EileenGreater Melbourne (Inner), VIC
- Verified customer
Great support in such uncertain times
Hi to the PC Doctor Team,
Sorry it took me a day or two to get a review to you but I had not had the opportunity to be working on my laptop, that Jay had recently fixed for me!
Jay did a great job for me. He arrived at my home to pick up my device, asked the necessary questions and advised he would be back in touch in 24-48 hours. He did what he said he would do, he cleaned up the laptop, improved its stability and returned it to me within 48 hours.
He also answered my call for help yesterday when an Addin in Outlook appeared to be disabl...Read more
ed. He took his time on the phone guiding me through the download required and stayed on the line until it was all sorted. He did a great job and this extra effort was greatly appreciated. This is my 4th or 5th time using your company over recent years and as always you guys are very effective to communicate with, all communication is clear and timely and I would use your company services again. Cheers and take care in these very uncertain and busy times.Similar opinion? Write a review on ProductReview.com.au!
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Doc HCharnwood 2615, ACT
- Verified customer
Very impressed
I was expecting to have to buy a replacement for my imac which was running ridiculously slowly and had begun crashing several times a day, but the Original PC Doctor technician was able to fix the problem and get it working literally like new. He even got my favourite keyboard working again.
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- Verified customer
Happy
Professional and fast service. Problem resolved and iMAC works like a dream. Problem was solved in a week and we can work again, was very impressed with Ed and team.
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Questions & Answers
Mike P.asked
Is there a restriction on reviews? I submitted an adverse review for a job done by The Original PC Doctor, following on from that review TOPCD attended and rectified My concerns. Subsequently I submitted a follow up review that has disappeared. Have tried retrievals etc. ?? Had tried to amend original review but couldn,t.
Suggestions ?? Mike P.
1 answer
John P.The Original PC Doctor
Hi Mike, thanks for reaching out to us. You can contact product review direct if you want to modify any reviews, or via logging into your account and then modifying the review that way.
DougF1asked
how do I get my computer cleaned with home service at Hackham.S/A 5163
3 answers
John P.The Original PC Doctor
Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at time that is suitable to you, we have weekday, afterhours and weekend appointments available.
Will it be very expensive. I'm thinking of updating my laptop. It's a MSi VR603. Have you any suggestions on what to replace it with for about $ 1,000
John P.The Original PC Doctor
Hi Doug, It will be cheaper to fix the old machine than spend $1000 on a new one. If you want to buy a new machine we can quote that too, if you call the office on 1300 723 628 we can organise some quotes for you free of charge and no obligation. Anything else?
DougF1asked
I have been advised by my bank to have my computer cleaned. Can you help please. I live in Hackham. S'th AUST. 5163
1 answer
John P.The Original PC Doctor
Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at a time that is suitable to you, we have weekday, after-hours and weekend appointments available.
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John P.The Original PC Doctor
Hi Charlie, thank you for posting your fantastic feedback on Paul and the team. We're pleased that you enjoyed your First Class experience with us, as providing quality service is something that we pr... Read more
ide our organization on - come rain, hail or shine. In order to continue to wow our clients, we are 100% committed to the continual improvement of our products, people, and processes. Thanks again, The Original PC Doctor.