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The Original PC Doctor (page 3 of 18)
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- Verified customer
Saved my Day
Thank heavens for PC Doctor. Had program issues and update to windows 10 and they helped me every step of the way. They certainly know what they are doing. and extremely helpful . Highly recommend this company they didn't put a foot wrong.
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So happy my beloved MacBook Pro was saved
Paul in Melbourne came in on a Sunday and was quick to diagnose the problem. He explained all the information in easy to understand terminology and was even courteous enough to excuse my ignorance.
He explained the affordable and various options and left the decision up to me as to what action to take....no hard sell phew!
Took my machine and returned with it in its new super powered condition. So very happy with the overall service and will definitely use again on other units if required.
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- Verified customer
A good job
He fixed (remotely) what I asked him to fix. I am satisfied that he got my laptop in working order even though it presented great difficulties. He went above and beyond to try to find my lost emails. It was all prompt and very helpful.
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AB1Sydney, NSW
- 3 reviews
- 2 likes
Saved my laptop from laptop heaven
Working from home and laptop died. Called PC Doc Turramurra and they had someone come out the next day. Laptop was fixed within the hour. Customer service before, during and after was excellent. Cannot fault the service in anyway. Also the charges were very reasonable, considering they saved me having to buy a new laptop. Would not hesitate to use again and to recommend.
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LynnDPerth, WA
- Verified customer
Recovered my lost data!
I was very much stressing as my photos had accidentally been deleted. The technician, Maher worked professionally & managed to get the images back, I'm extremely thankful for this. The cost was a little more than I thought it would be, but they were upfront about cost from the start. Would recommend pc doctor.
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- Verified customer
I can highly recommend this service
The technician was punctual, professional and did what we asked him to do, i.e. improve the speed of our computer and generally clean it up. He found the best and most economical option for anti virus ware (independent of his company) and made sure it downloaded properly, outside of the time we were charged for. We found this company easy to communicate with and pleasant to deal with.
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Jeff L.Metropolitan Adelaide, SA
- Verified customer
Over the phone fix of Outlook outgoing mail problem
Sent message over the weekend to Dr PC on their website as my outgoing mail was faulty. I had already spoken to my NBN service provider with no luck. Dr PC sent me an email reply almost immediately, then text arranging for a tech to ring me first thing on Monday morning. I had to install program so they could remotely control my PC, which I was happy to do. It took them over 1.1/2 hours because I have a different server for my outgoing mail to my incoming mail. The tech was persistent, and was able to provide a work around eventually to my problem. I was happy to pay the invoice as he fixed my problem.
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Luke
- 2 reviews
- 1 like
- Verified customer
AVOID at all costs if you value your money!
Please DO NOT use this company if you value your money and don't want to be ripped off! "No Fix No Fee" is a straight out lie and you will be charged an arm and a leg for repairs!
My Sony Vaio Pro Ultrabook needed to be diagnosed and repaired due to the LCD screen no longer working so I thought I'd give this company a go. After an $85 callout fee (fair enough) the technician came to my house and told me the display cable or LCD may need replacing which I already knew. He was unable to do the repair and told me it would have to be sent to the h...Read more
ead office for 'assessment'. After spending a further $99 dollars for the technician to do the assessment I was told that the motherboard needed replacing due to a 'power issue' and that it would be $475 to fix. Absolute rubbish... I'm not an idiot when it comes to computers and knew this didn't sound right at all. I cancelled the job and had to pay a further $35 for them to post it back to me. At this point I've spent $219 and my laptop is still broken; after receiving the laptop in the post the keyboard no longer worked as well - so my computer was in worse condition than what it was prior to giving it to them! Dishonest, incompetent and careless technicians - Please avoid this company. I ended up taking my laptop to an independent, reputable computer shop - within two hours and only $30 the keyboard was fixed and was told a new LCD would be $250. I have no do doubt in my mind this company preys on people who are clueless about computers and don't know any better.Similar opinion? Write a review on ProductReview.com.au!
StevePGreater Melbourne (Inner), VIC
- Verified customer
Excellent!!
Quick and effective, PC Doctor know what they're doing. will use again. east to deal with. responsive good communication skills. on time. provide good advice. know where to look and how
1 comment
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BlackLGreater Melbourne (Metropolitan), VIC
- 4 reviews
- 7 likes
- Verified customer
Excellent service at a fair price.
Jay arrived on time and was very knowledgeable. Diagnosed the problems and recommended solutions without trying to upsell. Didnt waste time and I trusted his judgement. Would certainly recommend this company.
1 comment
John P.The Original PC Doctor
Hi Black, we are delighted to hear about your pleasant experience with Jay and the team, apologies for the delay in replying to your lovely review it's been quite busy with all the pandemic policy cha... Read more
nges. We certainly hope to continue to deliver a 5-star customer service, and we look forward to welcoming you back next time you need assistance with your computers. Warm regards, John Pititto - Managing Director, The Original PC Doctor.Similar opinion? Write a review on ProductReview.com.au!
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RachaelFGreater Melbourne (Inner), VIC
- Verified customer
Fantastic support and assistance
Highly recommend these guys! Fantastic support and they solved all my problems. Definitely will use these guys again if I need tech support with my MacBook. Special shout out to Eugene for his fantastic help.
1 comment
John P.The Original PC Doctor
Good Morning Rachael, thank you for your kind comments on Eugene, it was a pleasure to assist you and we’re delighted to hear you enjoyed the service. Best Wishes, John Pititto - MD - The Original PC Doctor.
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- Verified customer
Perfect
Technician was great knew what he was doing, the printer is working at 100% again. Would recommend to anybody, he was courteous and very polite he is a credit to your organisation.
1 comment
John P.The Original PC Doctor
Hi Steve, thank you for your perfect 5/5 rating and we're thrilled you enjoyed a positive and memorable experience. We look forward to seeing you back at our organisation soon. Happy computing, The Original PC Doctor.
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SteveGreater Melbourne (Metropolitan), VIC
- Verified customer
Professional, personal and spot on!
Emil and Al provided an excellent service retrieving important files together with supportive follow up. PCDoctor kept to promised timelines and ensured I was fully informed every step of the way. Would highly recommend this team.
1 comment
John P.The Original PC Doctor
Morning Steve, thank you for your wonderful feedback. We are delighted to hear about your experience with Emil and Al, and we'll be sure to pass this onto them. Kind regards, The Original PC Doctor.
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AlisonSydney, NSW
- Verified customer
Have never been so well looked after!
Excellent service every step of the way, including great communication via the help-desk to make sure that my needs were being met in the best possible way. Then Andre not only brought my 'dead' laptop back to life, he explained what had led to my problems in a way that I could easily understand, and fixed them so that it's running better than it ever. I would never go anywhere else but to PC Doctors for computer support now and will be asking for Andre when I do so! VERY highly recommended!
1 comment
John P.The Original PC Doctor
Hi Alison, we're absolutely delighted to receive your feedback on your most recent experience with Andre and the service team. Please don't hesitate to get in touch should you have any questions at al... Read more
l. Best wishes, from the team at The Original PC Doctor.Similar opinion? Write a review on ProductReview.com.au!
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- Verified customer
Prompt, friendly and professional.
Service was prompt and the problem fixed in the shortest timeframe possible. My concerns were addressed and the technician ensured I was up and running better than before. I would definitely recommend PC Doctor.
1 comment
John P.The Original PC Doctor
Hi Jan, thank you for sharing your wonderful service experience with us. If there is anything else you need, please don't hesitate to get in touch. We look forward to seeing you next time you need ass... Read more
istance with your computers. Kind regards, The Original PC Doctor.Similar opinion? Write a review on ProductReview.com.au!
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RSKGreater Melbourne (Outer), VIC
- Verified customer
Best service ever
Andy fixed the problems without a hitch, excellent service and beyond my expectations. Will definitely call again for any future computer issues. Thankyou for your prompt attention to all concerned.
1 comment
John P.The Original PC Doctor
Hi RSK, thank you for posting your fantastic feedback on Andy and the team. We're pleased that you enjoyed your First Class experience with us, as providing quality data recovery service is something ... Read more
that we pride our organisation on. We are 100% committed to continual improvement on our products, people and processes. Striving to improve and continue to WOW our clients now and in the future. Thanks again, The Original PC Doctor.Similar opinion? Write a review on ProductReview.com.au!
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Michael O.Darling Downs, QLD
- Verified customer
Great service and outcome
James from the Original PC Doctor was fantastic, working to understand the nature of my problem then find a permanent solution. Very good service and value. Thank you for providing this great service.
1 comment
John P.The Original PC Doctor
Hi Michael, thank you for your kind 5-Star review and recommendation on using our services. We're thrilled to hear you enjoyed a positive and memorable experience with James and the team. If there is ... Read more
anything further we can do, please feel free to contact us. Happy computing, The Original PC Doctor.Similar opinion? Write a review on ProductReview.com.au!
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- Verified customer
I'm a very happy customer!
I was very pleased with the efficiency of the Ringwood PC Doctor. My son recommended the organisation to me and I will certainly recommend it to others in the future. Everyone was very helpful and polite.
1 comment
John P.The Original PC Doctor
Dear Customer, thank you so much for taking the time to share your wonderful experience with us. If there is anything further we can do to assist, please feel free to contact us. All the best, The Original PC Doctor.
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RomySouth East Queensland, QLD
Issue fixed
Thank you for your help Al and Emil. The issue was not originally fixed but Al and Emil went out of their way to rectify the issue after the fact.
1 comment
John P.The Original PC Doctor
Salutations Romy, thank you for sharing your experience with us. Great to hear your feedback on Al and Emil, we will be sure to pass your kind comments through to them. Have a lovely day from the team at The Original PC Doctor.
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skipSouth East Queensland, QLD
- 5 reviews
- Verified customer
Excellent service
Excellent team.technician , Harry was helpful and tolerant of my nosy pup and my questions.After completion of job after salesperson,Kathy equally awesome.Would use again .Loved how everything was done quickl and efficient.
1 comment
John P.The Original PC Doctor
Morning Skip, thank you so much for taking the time to documents and share your wonderful experience with Kathy and Harry our technician. If there is anything further we can do to assist, please feel ... Read more
free to contact us. All the best, The Original PC Doctor.Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers
Mike P.asked
Is there a restriction on reviews? I submitted an adverse review for a job done by The Original PC Doctor, following on from that review TOPCD attended and rectified My concerns. Subsequently I submitted a follow up review that has disappeared. Have tried retrievals etc. ?? Had tried to amend original review but couldn,t.
Suggestions ?? Mike P.
1 answer
John P.The Original PC Doctor
Hi Mike, thanks for reaching out to us. You can contact product review direct if you want to modify any reviews, or via logging into your account and then modifying the review that way.
DougF1asked
how do I get my computer cleaned with home service at Hackham.S/A 5163
3 answers
John P.The Original PC Doctor
Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at time that is suitable to you, we have weekday, afterhours and weekend appointments available.
Will it be very expensive. I'm thinking of updating my laptop. It's a MSi VR603. Have you any suggestions on what to replace it with for about $ 1,000
John P.The Original PC Doctor
Hi Doug, It will be cheaper to fix the old machine than spend $1000 on a new one. If you want to buy a new machine we can quote that too, if you call the office on 1300 723 628 we can organise some quotes for you free of charge and no obligation. Anything else?
DougF1asked
I have been advised by my bank to have my computer cleaned. Can you help please. I live in Hackham. S'th AUST. 5163
1 answer
John P.The Original PC Doctor
Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at a time that is suitable to you, we have weekday, after-hours and weekend appointments available.
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John P.The Original PC Doctor
Hi SteveP, thank you so much for taking the time to write a fantastic review of our services. We are overjoyed to hear about your experience with the team. If there is anything more we can do to help,... Read more
please do not hesitate to contact us. We look forward to welcoming you back soon for any computer issues. All the best and happy computing from the team at The Original PC Doctor.