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The Original PC Doctor

The Original PC Doctor (page 4 of 18)

4.5 from 356 reviews · View Statistics

Reviews

  • Customer Service
    4.6 (119)
  • Job Satisfaction
    4.6 (112)
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Reviewer Photos & Videos

  • Verified customer

Good service

published

Looked at the cooling fan and running speed issues I was encountering. Advised that the running speed was due to battery power. Initially advised cooling fan was running as it could be heard but ran further tests discovered that the fan was not running properly. Diagnosed problem and presented me with solutions.

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Hi Andrew, we appreciate you taking the time to share your experience with us. Thank you for taking the time to leave us feedback and we wish you all the best, The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

  • Verified customer

Successful Hard Drive Recovery

published

Recovered all desired files off of faulty 2TB hard drive and got a replacement external one. Very patient and answered any questions at each point in the process. Any partially damaged files are kept distinct from the intact ones and still have their filename so that they can be identified.

Review collected in partnership with The Original PC Doctor

Hank v

Hank vAdelaide

  • 3 reviews
  • Verified customer

Timely, knowledgable service

published

The techy came on time, ascertained my problem and gave a number of possible solutions. Ended up replacing the HD with an SSD, prepared the new SSD with an up to date OS, transferred my data and had me up and running again overnight.
Very appreciative, gave backup support whenrequested.

Review collected in partnership with The Original PC Doctor

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  • Verified customer

Happy with service, will use again

published

Fixed our laptop twice, friendly, good turn around. They rang me to keep me up to date on their progress. Parking right at the right door. I used the PC Doctor located in Heatherdale Rd, Mitcham.

Review collected in partnership with The Original PC Doctor

Big Red

Big RedMetropolitan Adelaide, SA

  • 3 reviews
  • 4 likes
  • Verified customer

New Life to an Old Mac

published

The whole experience was excellent. From initial contact to the return of our Mid 2010 Mac with its new SSD replacing it’s old mechanical hard drive. We upgraded and bought a current model desk top Mac and the old one is standby. Now the only thing I am sorry about is not getting a 2TB SSD and opting for 1TB SSD. Thanks guys. Nice one.

Pam

Pam

  • 3 reviews
  • 1 like
  • Verified customer

Very pleased

published

Great service from beginning to end. My problem was simple but Andy was knowledgable, fast and efficient. I will surely recommend you to others and use your services again in the future when needed.

Review collected in partnership with The Original PC Doctor

Misleading with pricing

published

Probably don’t use this company if you’re wanting affordable repairs. I was charged about 3 x more than what was expected. The service was good, but not for the price.

Theresa Weymouth

Theresa WeymouthGreater Melbourne (Metropolitan), VIC

Excellent work

published

After my aging computer finally died, Jay came at the allotted time. He was able to replace my hard drive and reinstalled everything so that it worked like magic. Price was very reasonable and follow up was very professional. Highly recommended.

Ozpinoy

OzpinoyMetropolitan Adelaide, SA

  • Verified customer

Excellent communication and Quality of Work

published

I was constantly being updated by PC Doctor on the status of my booking in such short notice, computer was fixed with a day. Tech was very polite and knowledgeable in his job.

Review collected in partnership with The Original PC Doctor

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  • Verified customer

Help when required

published

Squeezed us in at short notice and got us out of our email pickle We were able to get back to work so thank you James
Professional, helpful and friendly.

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Hi Joanne, so glad to hear your positive feedback on our remote support technician James, if there is anything else you need, please don’t hesitate to get in touch. Kind regards, The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

  • Verified customer

TheOriginal PCDoctor !Excellent service !

published

The Best costumer service I have received in a long while. It was extremely convenient and timesaving .Friendly and Knowledgeable Technician Really helped in a computer emergency, thank you theoriginal PCDoctor.

Review collected in partnership with The Original PC Doctor

John Carver

John Carver

  • 2 reviews
  • Verified customer

Fast and Efficient

published

Booked them on Sunday and they appeared on Monday morning to help fix my problem. It was done in under 30 minutes. I thought of something else I needed and that was no problem either. Price was reasonable too.

Review collected in partnership with The Original PC Doctor

LucyBaker

LucyBakerSydney

  • 2 reviews
  • Verified customer

Friendly, responsive, prompt and competent

published

Super service, exactly what was needed, convenient booking time, GREAT communication, PC Doctor obtained the part no fuss despite lockdown, and the technician charged honestly for his time. Solid A plus for this firm.

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Hi Lucy, thank you for taking the time to post this lovely feedback and we're thrilled you loved our service experience that we delivered. Thanks again, The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

DISAPOINTED.

published

They kinda refuse to help!I was trying to communicate with them 4 days!Finally i found another tecnician!They said to me that they will call. me.They never do.I call them alla the time and the answer was ok thanks we will call you.4 DAYS? REALLY? thats for wasting my time!lol

Wayne

WayneVictoria

  • 2 reviews
  • Verified customer

AWESOME

published

excellent they could not have been more helpful awesome service and was kept informed the whole time that the had my laptop he also was well aware of safe keeping space for the corona virus the laptop came back it was spotless looked like a new one thanks for a job well done

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Good Morning Wayne, we're delighted to read this wonderful review on your recent experience with our specialist laptop repair team. Thank you and happy computing, from the team at The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

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Beatrice

BeatriceSouth East Queensland, QLD

  • Verified customer

Amazing service!

published

I'm very grateful for the wonderful service I received from Leaky. He came on the very same day I called, confirmed that yes, the battery was the problem and after a few tests he repaired it. All in less than 15 minutes! Leaky is a very knowledgeable Mac expert, efficient and highly professional. Leaky exceeded all my expectations. I'm so glad he was assigned to serve me. Thank you so much!!

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Good Morning Beatrice, thank you for taking the time to write a lovely review on our new technician Leaky. We appreciate your time to leave us some feedback, warm regards, The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

  • Verified customer

Great Job

published

I have used pcdoctor a number of times. I have found them very professional from the moment of contact via phone to the technicians. I highly recommend Original PC Doctor

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Review collected in partnership with The Original PC Doctor

  • Verified customer

Prompt and efficient service

published

We received great service from Original PC Doctor. Jay came on time, diagnosed the problem and had the part to fix it with minimum fuss. I would recommend them for all computer problems.

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Review collected in partnership with The Original PC Doctor

Allan

Allan

  • 2 reviews
  • Verified customer

Daniel is just brilliant

published

Thank you. You solved our computer problems with a minimum of fuss. Very quickly knew what the problem was and had parts available to fix it. Thank you we are very happy.

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Hi Allan, thank you for sharing your experience Daniel and the team. Great to hear your feedback, we will be sure to pass that through to him. Have a lovely day from the service team at The Original PC Doctor.

Review collected in partnership with The Original PC Doctor

Amazing service

published

When my SSD hard drive containing my PhD data failed on a Saturday, Daniel from the Original PC Doctor came to my house, diagnosed the problem and was clear in what would be needed to fix the problem. He provided an accurate quote and was back within 24 hours having installed a new hard drive AND recovered the data! Amazing - thanks so much!

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Good Morning Bronwyn, we sincerely appreciate you taking the time to share your amazing experience with our senior technician Daniel and the team. Thank you and we wish you happy and safe computing, The Original PC Doctor.

Page 4 of 18
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Questions & Answers

Mike P.

Mike P.asked

Is there a restriction on reviews? I submitted an adverse review for a job done by The Original PC Doctor, following on from that review TOPCD attended and rectified My concerns. Subsequently I submitted a follow up review that has disappeared. Have tried retrievals etc. ?? Had tried to amend original review but couldn,t.
Suggestions ?? Mike P.

1 answer
The Original PC Doctor
John P.The Original PC Doctor

Hi Mike, thanks for reaching out to us. You can contact product review direct if you want to modify any reviews, or via logging into your account and then modifying the review that way.

DougF1

DougF1asked

how do I get my computer cleaned with home service at Hackham.S/A 5163

3 answers
The Original PC Doctor
John P.The Original PC Doctor

Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at time that is suitable to you, we have weekday, afterhours and weekend appointments available.

DougF1
DougF1

Will it be very expensive. I'm thinking of updating my laptop. It's a MSi VR603. Have you any suggestions on what to replace it with for about $ 1,000

The Original PC Doctor
John P.The Original PC Doctor

Hi Doug, It will be cheaper to fix the old machine than spend $1000 on a new one. If you want to buy a new machine we can quote that too, if you call the office on 1300 723 628 we can organise some quotes for you free of charge and no obligation. Anything else?

DougF1

DougF1asked

I have been advised by my bank to have my computer cleaned. Can you help please. I live in Hackham. S'th AUST. 5163

1 answer
The Original PC Doctor
John P.The Original PC Doctor

Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at a time that is suitable to you, we have weekday, after-hours and weekend appointments available.

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