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Efficient and effective
I called the Original PC Doctor on Monday evening and my wifi network issues were all sorted by Tuesday lunchtime. Friendly, efficient and effective service. Thanks, Edward, for your expertise :)
Contact person was impatient and aggressive
The person called kathy sounded really impatient and aggressive when calling while I was so patient to look for details she need, and it was quick. Did not contact within 30 minutes either and just not worth my time to contact with.
After trying to tackle a software problem ourselves with no luck, I contacted The Original PC Doctor and made a booking with them over the phone. The booking was straightforward with a date and time locked in. We were given the name of the person who would be visiting and he got in touch with men the day to let me know what time to expect him after leaving his last job.
The service technician was friendly and explained what he was doing, and didn't try and stretch out the time spent on the job. The problem was sorted and he checked everything was all was good before he left. Really happy with this service!
Great technician very helpful.
Yes technician very helpful.He guided me through the process and gave me other tipsAll in all I very much recommend this technician. If you need IT assistance the PC doctor is recommended.
Didn't fix the problem - but did say sorry
Further to my earlier review regarding my interactions with The Original PC Doctor - I would like to add an update. Whilst they did not fix the problem they did apologise and offered me some monetary compensation for damaging my computer.
Mike sorted out all my problems having with computer
cleaned up the system and got all other devices connected correctly was very impressed with the short time it took and his prompt service did not try to sell unwanted extras would recommend 100%
After spending 3 hours on the phone to Telstra to fix my internet we still could not solve the problem.So I called PC Doctor and James arrived promptly and within 15 minutes we had wi-fi!!! He was very knowledgable.I highly recommend James.
Highly Recommend This Service
Was able to handle any computer issue thrown at James. He was Professional, Prompt and Extremely Knowledgeable. I would highly recommend James for any computer issues you might be experiencing.
Rang one evening with computer problems. Appointment made for 10.30 next morning. Guy apologised when late (10 mins!!) and was very professional and helpful. This is the 4th time I've used PC Doctor. Am happy with their service and will use again if/when need arises.
A little bit pricer than I had anticipated but original PC fixed my computer in a very timely and reliable manner especially with such short notice. Would 100% recommend. Thank you!
Very good service, thank you.
My laptop speed had been bothering me for a while, nothing I would do helped - it actually needed a new hard drive. Deepesh fixed it quickly and dusted off the fan as well. Thank you.
Thank you John for your help, very happy with the service provided, I highly recommend your attitude and professional manner in dealing with me, at such short notice and got me happily browsing once again.
Technician arrived on time and fixed the problem easy to contact no need to wait on phone.It was a simple problem that I had spent quite a lot of time without fixing
I booked the PC doctor to fix a software problem on my computer. The tech guy turned up on time and had the problem fixed in 20 mins. Great service, I shall recommend PC doctor to my friends.
Everything went smoothly. was told what was wrong and options to fix it. My one criticism is its a bit annoying to get in contact with your tech after the job as you have to go through the service desk
Questions & Answers
Is there a restriction on reviews? I submitted an adverse review for a job done by The Original PC Doctor, following on from that review TOPCD attended and rectified My concerns. Subsequently I submitted a follow up review that has disappeared. Have tried retrievals etc. ?? Had tried to amend original review but couldn,t.
Suggestions ?? Mike P.
Hi Mike, thanks for reaching out to us. You can contact product review direct if you want to modify any reviews, or via logging into your account and then modifying the review that way.
how do I get my computer cleaned with home service at Hackham.S/A 5163
Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at time that is suitable to you, we have weekday, afterhours and weekend appointments available.
Will it be very expensive. I'm thinking of updating my laptop. It's a MSi VR603. Have you any suggestions on what to replace it with for about $ 1,000
Hi Doug, It will be cheaper to fix the old machine than spend $1000 on a new one. If you want to buy a new machine we can quote that too, if you call the office on 1300 723 628 we can organise some quotes for you free of charge and no obligation. Anything else?
I have been advised by my bank to have my computer cleaned. Can you help please. I live in Hackham. S'th AUST. 5163
Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at a time that is suitable to you, we have weekday, after-hours and weekend appointments available.
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