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The Original PC Doctor

The Original PC Doctor (page 4 of 27)

4.5 from 400 reviews · View Statistics

Reviews

  • Customer Service
    4.6 (155)
  • Job Satisfaction
    4.6 (144)
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MartinH
MartinHVictoria
  • Verified

Efficient and effective

published

I called the Original PC Doctor on Monday evening and my wifi network issues were all sorted by Tuesday lunchtime. Friendly, efficient and effective service. Thanks, Edward, for your expertise :)

1 comment
The Original PC Doctor
John P.The Original PC Doctor
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Contact person was impatient and aggressive

published

The person called kathy sounded really impatient and aggressive when calling while I was so patient to look for details she need, and it was quick. Did not contact within 30 minutes either and just not worth my time to contact with.

1 comment
The Original PC Doctor
John P.The Original PC Doctor
Gayle and Rob M
Gayle and Rob MPerth, WA
  • 2 reviews
  • Verified

Great service

published

After trying to tackle a software problem ourselves with no luck, I contacted The Original PC Doctor and made a booking with them over the phone. The booking was straightforward with a date and time locked in. We were given the name of the person who would be visiting and he got in touch with men the day to let me know what time to expect him after leaving his last job.
The service technician was friendly and explained what he was doing, and didn't try and stretch out the time spent on the job. The problem was sorted and he checked everything was all was good before he left. Really happy with this service!

1 comment
The Original PC Doctor
John P.The Original PC Doctor
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  • Verified

Great technician very helpful.

published

Yes technician very helpful.He guided me through the process and gave me other tipsAll in all I very much recommend this technician. If you need IT assistance the PC doctor is recommended.

1 comment
The Original PC Doctor
John P.The Original PC Doctor
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Toni Peters
Toni PetersGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Didn't fix the problem - but did say sorry

published

Further to my earlier review regarding my interactions with The Original PC Doctor - I would like to add an update. Whilst they did not fix the problem they did apologise and offered me some monetary compensation for damaging my computer.

1 comment
The Original PC Doctor
John P.The Original PC Doctor
TonyD
TonyDWheatbelt, WA
  • Verified

Mike sorted out all my problems having with computer

published

cleaned up the system and got all other devices connected correctly was very impressed with the short time it took and his prompt service did not try to sell unwanted extras would recommend 100%

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Dear Tony, we greatly appreciate your lovely feedback on the team. Thank you for your 5-stars and for choosing our organization, hope to see you again soon! Regards, The Original PC Doctor.

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Liz
LizGreater Melbourne (Metropolitan), VIC
  • Verified

Fantastic

published

After spending 3 hours on the phone to Telstra to fix my internet we still could not solve the problem.So I called PC Doctor and James arrived promptly and within 15 minutes we had wi-fi!!! He was very knowledgable.I highly recommend James.

1 comment
The Original PC Doctor
John P.The Original PC Doctor
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Don
DonNorthern Region, NSW
  • 2 reviews
  • Verified

Highly Recommend This Service

published

Was able to handle any computer issue thrown at James. He was Professional, Prompt and Extremely Knowledgeable. I would highly recommend James for any computer issues you might be experiencing.

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Hi Don, we're delighted you enjoyed your experience with our senior technician James. We will pass your comments onto him. Thank you, John Pititto - Managing Director - The Original PC Doctor.

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TimC
TimCGreater Melbourne (Metropolitan), VIC
  • Verified

Great Service

published

Rang one evening with computer problems. Appointment made for 10.30 next morning. Guy apologised when late (10 mins!!) and was very professional and helpful. This is the 4th time I've used PC Doctor. Am happy with their service and will use again if/when need arises.

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Hi TimC, thank you for your glowing feedback on the team. Customer satisfaction is very important to our organization so we're glad that we continue to provided you with a great client experience. Thanks again, John Pititto - The Original PC Doctor.

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ChanlorH
ChanlorHPerth, WA
  • Verified

Would recommend

published

A little bit pricer than I had anticipated but original PC fixed my computer in a very timely and reliable manner especially with such short notice. Would 100% recommend. Thank you!

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Dear ChanlorH, thank you for sharing your experience with us. If there is anything else you need, please don't hesitate to get in touch. We look forward to seeing you again. Kind regards, The Original PC Doctor.

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Tanja Lenz
Tanja LenzMetropolitan Adelaide, SA

Very good service, thank you.

published

My laptop speed had been bothering me for a while, nothing I would do helped - it actually needed a new hard drive. Deepesh fixed it quickly and dusted off the fan as well. Thank you.

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Dear Tanja, we're glad Deepesh provided you with the first class experience that you deserve. Thank you for your review, John Pititto - Managing Director - The Original PC Doctor.

LucyH
LucyHSouth East Queensland, QLD
  • 2 reviews
  • Verified

Just perfect.

published

Thank you John for your help, very happy with the service provided, I highly recommend your attitude and professional manner in dealing with me, at such short notice and got me happily browsing once again.

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Dear Lucy, we're thrilled that you enjoyed your experience with our technician John. Thanks for posting your review, from the team at The Original PC Doctor.

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Alan
AlanNedlands
  • 2 reviews
  • Verified

Excellent sevice

published

Technician arrived on time and fixed the problem easy to contact no need to wait on phone.It was a simple problem that I had spent quite a lot of time without fixing

1 comment
The Original PC Doctor
John P.The Original PC Doctor

Dear Alan, Thank you for taking the time to share this great review with us! We look forward to seeing you back soon at The Original PC Doctor.

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  • Verified

Great service

published

I booked the PC doctor to fix a software problem on my computer. The tech guy turned up on time and had the problem fixed in 20 mins. Great service, I shall recommend PC doctor to my friends.
John

1 comment
The Original PC Doctor
John P.The Original PC Doctor
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customer_first_namec
customer_first_namecGreater Melbourne (Metropolitan), VIC
  • Verified

Well done

published

Everything went smoothly. was told what was wrong and options to fix it. My one criticism is its a bit annoying to get in contact with your tech after the job as you have to go through the service desk

1 comment
The Original PC Doctor
John P.The Original PC Doctor
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Page 4 of 27

Questions & Answers

Mike P.
Mike P.asked

Is there a restriction on reviews? I submitted an adverse review for a job done by The Original PC Doctor, following on from that review TOPCD attended and rectified My concerns. Subsequently I submitted a follow up review that has disappeared. Have tried retrievals etc. ?? Had tried to amend original review but couldn,t.
Suggestions ?? Mike P.

1 answer
The Original PC Doctor
John P.The Original PC Doctor

Hi Mike, thanks for reaching out to us. You can contact product review direct if you want to modify any reviews, or via logging into your account and then modifying the review that way.

DougF1
DougF1asked

how do I get my computer cleaned with home service at Hackham.S/A 5163

3 answers
The Original PC Doctor
John P.The Original PC Doctor

Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at time that is suitable to you, we have weekday, afterhours and weekend appointments available.

DougF1
DougF1

Will it be very expensive. I'm thinking of updating my laptop. It's a MSi VR603. Have you any suggestions on what to replace it with for about $ 1,000

The Original PC Doctor
John P.The Original PC Doctor

Hi Doug, It will be cheaper to fix the old machine than spend $1000 on a new one. If you want to buy a new machine we can quote that too, if you call the office on 1300 723 628 we can organise some quotes for you free of charge and no obligation. Anything else?

DougF1
DougF1asked

I have been advised by my bank to have my computer cleaned. Can you help please. I live in Hackham. S'th AUST. 5163

1 answer
The Original PC Doctor
John P.The Original PC Doctor

Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at a time that is suitable to you, we have weekday, after-hours and weekend appointments available.

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