Shocking waste of money
My partner recently enlisted the services of PC doctor ringwood for a hardrive recovery. The website promised the world. After getting stung $288 after a failed call out recovery, the hardrive was sent back to the office (with my hardive to put all the recovered data on) soon after we were extorted another $ 600 . guess what? as soon as the money was paid they stopped replying. for weeks we chased these theives for updates and finally got confirmation it was fixed, a mere four weeks later. an hour round drive to to pick up the hardrive, plug...it in to see nothing, absolutely nothing the hardive was blank not even the stuff originally on the hardive nor my partner's "recovered data". A call ensued. The staff practacly Called us stupid and blamed us for doing something to the hardrive after numerous phone calls and a remote session they finally agreed to take back the hardrive and try again this is around the 5 week mark now, tempers are flairing. Another week passes and we finally got the hardrive back Hallelujah all the files are there So after around 900 bucks and 6 weeks we finally have everything back and can move on When reviewed on Google old mate "john pitto" the director told us we must have used a competitor and not actually them because they would never do that
Worst PC Repair company I’ve ever had to deal with
Totally unreliable. Stuffed around three times. Technician assigned to job just didn’t bother showing up. Zero communication. Would not recommend at all!
Scam + Waste of time
Absolutely awful! Would not recommend this service to anyone unless you want them to charge you almost hundred dollars only for them to tell you they can tell you wants wrong with it because it’s confidential, after asking you to pay $500 to fix it.
I took my laptop in for a motherboard repair. The repair was unsuccessful, however that isn't my problem with this company. As the repair was unsuccessful, I was given two options:
1. Get a FULL refund of what I had paid
2. Pay more for a motherboard replacement.
I opted for the refund, sent my details, and waited the longest period of time that I was notified it could take - almost 3 weeks. I then called to ask what was going on. Was told I would be called back. Wasn't called back. Called again a couple of days later. Was then sent a confir...
Don't understand what a confirmation is
Made an appointment for a tech to come to my house. Had to move my kids daycare schedule to fit theirs. After everything was confirmed and locked in, the tech says he cant make it.
PC Doctors couldn't organize another tech, telling me this was the only one.
Just ripped you off
No Fix still pay for the guy came and click the switch on/off !! On 05/04/18 cause my laptop not response or getting start I called this company and they organise the guy came with USB drive and nothing else! He came for 15 min can’t fix anything of cause !! Then cost me $100
FAIL TO FIND THE TRUE (EASY TO FIND) FAULT AND NOT REIMBURSE $250 NO FIX NO FEE A LIE
"No Fix, No Fee!
If we can't fix the problem or offer you a solution then there is nothing to pay. So what have you got to lose; Other than your computer issues?
All services are backed by our no fix no fee™ and our 14 Day work Satisfaction Guaranteed™ – giving you piece of mind that your technology investment is well cared for!"
In brief I engaged Original P C Doctor to fix my daughters desktop computer. I had installed a new mother board and hard drive. Kept getting operating system faults. Contacted PC Doctor and a Pedro a...
No show. No apology.
Appointment not honoured. Waited around for over an hour and a half.
No call returned.
No apology or explanation.
Automated SMS saying they would contact me the next day.
Be aware - very poor business practices.
I used Original PC doctor to retrieve data from a failed USB drive. Never again!! They phoned a number of times wanting us to commit ourselves to engage their services - it was bordering on harassment. People phoning didn't seem to know someone else had phoned. We finally paid for retrieval and 2 weeks later collected the new thumb drive with our data. We were told we would have a password emailed to us. Two hours and 2 phone calls later they assured me they had emailed it to me ( yes I did check my junk email folder). During one phone call I ...waited for over 15 minutes for them to sort out their problems. The woman on the other end of the phone kept asking me who was at the front desk when I collected the thumb drive. I have no idea who it was as I didn't ask him his name! She asked me this a number of times and a number of times I had to say I didn't ask him his name. the password finally came through on an alternative email address. There was nothing wrong with the other address they had tried as I received at least 10 emails from other sources while waiting. I then asked for an official receipt of payment (from 2 weeks ago!) and was finally sent a screen shot of my job number. Definitely dodgy and would not be acceptable by the ATO. Have requested an official receipt again!!!
Terrible service - don't waste your money.
I put my details in on the FREE remote support section of the website, only to be pressured into paying $150 for someone to come out - we didn't even get into the problem I actually had! I think we talked about it for five seconds. Emil was rude and belittled me "well how much did you expect to pay?" When I was trying to explain I wanted to give it a go myself before booking an appointment, I am pretty savy with technology I just wanted a professional opinion. I was told I had to pay for that too.
Poor communication, unreliable.
Made a booking to repair. After not hearing from the contractor 15 minutes past the booking, I was told that the contractor was "unwell", and could not come.
fast to take your money
At the start the service was excellent with great promises. They insisted on a $139 deposit that will be deducted from the final cost if I agree to go ahead with the repair. took 2 months for them to tell me it will cost $1000 more than first estimated. I agreed. took a further 3-4 weeks for them to get back to me with the news that it actually can't be repaired and all the data is lost. I requested a refund which I assumed that they failed to deliver I would get back. it has now been almost 2 months, 3 emails and still no refund or even a phon...e call to let me know what is taking so long. hopefully this will get some attention. one of the slowest companies I have ever dealt with. Update. After the post above, [name removed] from pc Doctor called and arranged the refund within 2 days (thanks) he also explained the the $139 was an assessment fee and in normally not refundable, as a lot of work goes in to data recovery. pity it took so much to get their attention, if this was explained clearly at the start or a phone call explaining this after the refund request it may have a been a good experience.
Huge waste of money, clueless technicians, [censored word removed] customer service. They create issues & try to make you pay to fix them. Disgraceful to take advantage of people who don't have the IT skills to recognise they are being taken for a ride.
September 27th 2017 Update: Rubbish service
The MD replied to my comments on the appalling service for his company and asked me to contact him for a private chat, I have called 4 times now over the last couple of days, obviously customer service is still not a priority. I stand by my original comments.
My computer would not boot properly so instead of taking it to the place I purchased it from I called the PC Doctor who offered "no fix no fee".
The technician was completely clueless and suggested taking the PC to their service department. He then requested $344 for the call out and fee for assessment. I questioned the cost, but was told it was a standard charge and then the PC was taken.
I heard nothing from the company and had to keep calling for updates. I was told eventually that Windows was corrupt and that I needed to buy a new ...hard disk for Windows to be reinstalled on. I was also informed that they'd retrieve data from the original hard disk at the same time. Their company then requested another $208.00. They also would not return the PC, citing that no technicians would be in the area for a week. My husband was then obliged to drive from one side of the city to the other to pick up the computer. The amount of $208 had to be paid immediately before the PC Doctor would release the PC to my husband. When he arrived home with it the Blu-ray/DVD drive was no longer working. In short the files are a mess. The company charged us $149 to install Windows, a job a monkey could do. The so called retrieval of data I doubt was carried out at all. The whole experience has left us $552 poorer. If we'd taken it to the store it was purchased from it would have been $75 labour plus $68 for a hard disk.
Questions & Answers
Is there a restriction on reviews? I submitted an adverse review for a job done by The Original PC Doctor, following on from that review TOPCD attended and rectified My concerns. Subsequently I submitted a follow up review that has disappeared. Have tried retrievals etc. ?? Had tried to amend original review but couldn,t.
Suggestions ?? Mike P.
Hi Mike, thanks for reaching out to us. You can contact product review direct if you want to modify any reviews, or via logging into your account and then modifying the review that way.
how do I get my computer cleaned with home service at Hackham.S/A 5163
Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at time that is suitable to you, we have weekday, afterhours and weekend appointments available.
Will it be very expensive. I'm thinking of updating my laptop. It's a MSi VR603. Have you any suggestions on what to replace it with for about $ 1,000
Hi Doug, It will be cheaper to fix the old machine than spend $1000 on a new one. If you want to buy a new machine we can quote that too, if you call the office on 1300 723 628 we can organise some quotes for you free of charge and no obligation. Anything else?
I have been advised by my bank to have my computer cleaned. Can you help please. I live in Hackham. S'th AUST. 5163
Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at a time that is suitable to you, we have weekday, after-hours and weekend appointments available.
Get an answer from our members and The Original PC Doctor representatives
Other Phone / Computer Repair Services
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.