Thank you for fixing my laptop issue. I really appreciate the assistance. Now that I can continue my work now. Bruce is really helpful and so as Kathy. She is responsive and gentle. Thanks you guys!
After submitting my previous review I got a call from the technician who completed the work on my computer, due to his situation I remained sympathetic and allowed him to come out again to complete the repairs. The Manager was extremely accommodating as a I didn't want my machine leaving my home and was able to organise the technicians to come to my home to complete the work that was normally done offsite. Due to a few confusions on all ends the technician was unable to complete the work on the date that had been organised, but had also been ab...le to diagnose the actual fault of my computer after doing some research. After actually looking into the computer we found out that it was a temperature fault and not the hard drive. Previous Review 15/07/19 Beyond disappointed with the work completed by The Original PC Doctor and the absolutely lack of care, if you read this before ringing or asking for a quote, Don't, get a quote from someone else. I got a technician to come out about 2 weeks ago, he was an hour late, because he wanted to got to his supplier first, my appointment was at 9 and the place didn't open till 9, meaning I wasn't able to sit in on the repair I had to call my mum to come to the house as I had to go to work. When I got home I was nearly jumping out of my car excited that my computer would be fixed, it has been clicking for a couple of weeks and I was told that it was a Hard Drive fault. When I got home all of my data had been transferred onto an External Hard Drive, I was beyond annoyed as I had no interest in having an external hard drive attached to my computer, this was something that I could do myself for a quarter of the price. I tried to contact The Original PC Doctor for an explanation but heard nothing, I called, texted and email and no one responded. The next day I was working on my computer and the External Hard Drive faulted, I was thankfully able to get through to the Call Centre who put me through to the original technician. He came out fixed the External Hard Drive that he installed and then asked me how I was going to pay. Their guarantees are absolutely false, they will blame something else for the fault, for me it was my animals that caused the external hard drive to fault. I paid nearly $1000 for the work that was completed by the Original PC Doctor, which included 2 Service Fees and they fixed absolutely nothing, I just got supplied an external HD I did not want and paid a technician to transfer my files; only a couple hours after fully using my computer it began to click again and has been clicking for the past 2 weeks. I was also told by the technician that my Mac HD would inevitably fail, meaning I would need to get it replaced or to buy a new computer. I tried to contact them immediately, telling them I was not happy and that my computer was not fixed and had began to click again. It has been 2 weeks since the repair, I have not heard from anyone in regards to my questions or even given a solution on whether its worth getting someone to come out and actually fix the issue I contacted them about. I was not even offered from my technician the ability to fix the Mac HD, I was not given a quote about how much it would cost, his only suggestions really was to buy a new computer, it'd be cheaper. My mum who was there for the repair has even called multiple times in the past 2 weeks trying to get a solution but nothing.
A great start leading to great disappointment
I previously rated the service as 5 star, but subsequently need to reassess this rating.
Initially the service & response, were very prompt & the first technician being unable to solve the problem another was sent the following day. [name removed] was extremely competent & I was not charged for the 1st callout which wasn't as the issue was not resolved.
However, subsequently a couple of days later a server issue arose (which was part of the origianl problem). I have contacted the helpdesk twice in the last week & there hasn't been any follow up other than an automated response.
Find out how The Original PC Doctor compares to other Phone / Computer Repair Services
Know better, choose better.
Thankyou for solution very much appreciated.
A solution was found to my problem, and its very much appreciated. Had a problem with hardware damage on my pc however a resolution has been found.
Thankyou for the service.
Service Issue Resolved
After having a service issue I was contacted by PCDoctor. After explaining to them that I was not satisfied with the result of the service, they offered a full refund. My dealings with Emil were courteous and professional
OK but expensive
Technician was punctual and polite although the service took much longer than expected and was quite expensive. Job was incomplete as I was unable to access several files afterwards.
Questions & Answers
Is there a restriction on reviews? I submitted an adverse review for a job done by The Original PC Doctor, following on from that review TOPCD attended and rectified My concerns. Subsequently I submitted a follow up review that has disappeared. Have tried retrievals etc. ?? Had tried to amend original review but couldn,t.
Suggestions ?? Mike P.
Hi Mike, thanks for reaching out to us. You can contact product review direct if you want to modify any reviews, or via logging into your account and then modifying the review that way.
how do I get my computer cleaned with home service at Hackham.S/A 5163
Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at time that is suitable to you, we have weekday, afterhours and weekend appointments available.
Will it be very expensive. I'm thinking of updating my laptop. It's a MSi VR603. Have you any suggestions on what to replace it with for about $ 1,000
Hi Doug, It will be cheaper to fix the old machine than spend $1000 on a new one. If you want to buy a new machine we can quote that too, if you call the office on 1300 723 628 we can organise some quotes for you free of charge and no obligation. Anything else?
I have been advised by my bank to have my computer cleaned. Can you help please. I live in Hackham. S'th AUST. 5163
Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at a time that is suitable to you, we have weekday, after-hours and weekend appointments available.
Get an answer from our members and The Original PC Doctor representatives
Other Phone / Computer Repair Services
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.