Easy, quick and efficient
Booking in was easy and the team were helpful in response to my questions. Time frame to get the technician appointment was quick. A bit tricky getting the conversion from the old computer to the new one, but we managed in the end.
PROBLEM NOW SOLVED... REFUND PROCESSED
They could not get my printer working correctly but still charged me $35 non-refundable. Not impressed. 76 year old War Service Pensioner. Adelaide. That $35 could have gone towards the new printer. All resolved now as refund has been processed. Much appreciated... Now can recommend PC doctor as problem arose due to misunderstanding between both parties. Viewers can disregard complaint. Apologies for any inconvenience caused.
Back on the air...
Michael provide quick review of where the issues were, had the Wifi extender picking up devices again and then helped trouble shoot a device issue. Efficient & friendly. Pricing was ok.
Didn't fix the problem - but did say sorry
Further to my earlier review regarding my interactions with The Original PC Doctor - I would like to add an update. Whilst they did not fix the problem they did apologise and offered me some monetary compensation for damaging my computer.
Prompt booking- good problem solving!
My tech Michael was prompt and polite. He was able to solve a tricky PC problem and thoroughly find a satisfying solution. Service is not cheap but well worth it.
Thank you for your help Al and Emil. The issue was not originally fixed but Al and Emil went out of their way to rectify the issue after the fact.
Looked at the cooling fan and running speed issues I was encountering. Advised that the running speed was due to battery power. Initially advised cooling fan was running as it could be heard but ran further tests discovered that the fan was not running properly. Diagnosed problem and presented me with solutions.
Sorting out Telstra!
Twice this firm sent courteous true experts to my home very promptly to sort out computer tangles that were beyond me. The latest included a long telephone call to Telstra Faults who finally reconnected me to the Internet
An unexpected problem well solved
The original problem was fairly routine and was quickly solved but then an unexpected mote complicated problem arouse. Our PC Doctor worked with great commitment and skill and solved this problem too. Very impressed
Thanks for a great job
Thank you to Mark for the care he took in fixing the problem I had. It took awhile but he finally got it working well for me. I appreciate his patience.
The service was incredible - a consultant visited the day we lodged our call, and they fixed the problem for us in a friendly and expert manner. Very impressed. Thank you
Review collected in partnership with The Original PC Doctor
The reviewer stated that an incentive was offered for this review
Print, efficient and reasonably priced
Great job by Andy fixing my problems quickly but I am now "in the cloud" I have "Dropbox" and whenever I open my PC explorer opens without prompting which I don't want.
Problems fixed but I don't know about these additions or how to use or access them..also I now have an extra few email addresses I don't need.
Very happy with the outcome
I found the process fairly easy to navigate and was satisfied with the service I received. Joseph was both patient and
informative explaining the process in language I could relate. I personally prefer messages via e-mail rather than text mainly because it is easier to read.
Hi, I have been a customer since October 2013 - I have used your service on many times and paid hundreds of dollars in service costs. Surely this should be a confidence in using your service
Service call on computer
I was very satisfied with the service given by the technician. He solved the problem to my entire satisfaction and was a very pleasant person to deal with.
November 6th 2019 Update: Happy with service.
I found Jay very courteous and helpful. He fixed he problem, although I am still surprised that it needed a technician to call. I am sure my query could have been answered over the phone and I would be $155 richer. The PC Doctor, of course, would be $155 poorer!
Questions & Answers
Is there a restriction on reviews? I submitted an adverse review for a job done by The Original PC Doctor, following on from that review TOPCD attended and rectified My concerns. Subsequently I submitted a follow up review that has disappeared. Have tried retrievals etc. ?? Had tried to amend original review but couldn,t.
Suggestions ?? Mike P.
Hi Mike, thanks for reaching out to us. You can contact product review direct if you want to modify any reviews, or via logging into your account and then modifying the review that way.
how do I get my computer cleaned with home service at Hackham.S/A 5163
Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at time that is suitable to you, we have weekday, afterhours and weekend appointments available.
Will it be very expensive. I'm thinking of updating my laptop. It's a MSi VR603. Have you any suggestions on what to replace it with for about $ 1,000
Hi Doug, It will be cheaper to fix the old machine than spend $1000 on a new one. If you want to buy a new machine we can quote that too, if you call the office on 1300 723 628 we can organise some quotes for you free of charge and no obligation. Anything else?
I have been advised by my bank to have my computer cleaned. Can you help please. I live in Hackham. S'th AUST. 5163
Hi Doug, That is something our team can assist with. If you can please call the office on 1300 723 628 and we can organise to send a technician out to your home at a time that is suitable to you, we have weekday, after-hours and weekend appointments available.
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