Reviewer Photos & Videos
It’s ok, not great
Customer service is slow and all promises on site such as delivery time is embelished. Have placed order and am looking forward to the products ordered.
Production time is a joke. Customer service is even worse
I purchased two items with a 2-7 business day production time frame. 24 days later and my items are still showing as in production. I have tried calling countless times and no one ever answers, I have sent emails too however no one has replied. An utter waste of money as my items will not arrive in time despite my allowing more than enough when ordering.
Long time customer, never again
Long time customer, almost 8 years now. I have never had to contact them about my orders. Don’t believe their 7 day processing time and don’t bother with express post. They will not fulfil their promises. Put my items on hold because they thought there was an issue, which there wasn’t and they didn’t even bother to contact me to fix this proposed issue.
When telling them about the issues, the customer service are robots and don’t help you.
Long time customer no more.
Never been so disappointed with a company after ordering from them for so long.
I’ve been with photobook club for years now, they are very helpful. I love their products and find them very reasonably priced. When I’ve made mistakes with the ordering, they’re always helpful. I have ordered 40-50 books for myself and as gifts, I’ve lost count.
I made a massive error in purchasing what I thought was a great 'sale' price deal for 5 calendars, 3 lots of 10 magnets and 3 photobooks. Christmas presents all lined up. But no. The user interface of Photobookclub is ridiculously clunky and really non-intuitive. In this day and age of design your own website and optimised ux design, there really is no excuse for this. Unless of course, it is for setting the honey for the trap, which photobookclub are certainly doing.
I found that when I went to purchase one of the sets of magnets I had desig...
Usually great, production issues at the moment
I love the books I've had so far, but there's something going on at the moment. The website is claiming 2-7 business days for production, but I'm on 20 business days and counting on my last photo book order (it was claiming 2-7 days when I placed the order, too). I've been in touch with them a few times about it, and I saw someone else leave a similar comment on Facebook (where their review tab is suspiciously missing) so it's a known issue at the moment, but still the website carries on claiming 2-7 business days for production. Meanwhile, I ordered a different product and received it within a week.
Underhanded ways to get more money
Having purchased groupon vouchers for products from photo book club, was disgusted to see extra charges applied after ordering online. Upon phoning the company I was told straight away that the 20 pages were now 24 ( which was the ONLY option I was given. Service told me that I had to delete pages, NOWHERE was this said in any part of the ordering process, hence I had to having to pay extra. I ordered a soft cover 20 page booklet and it was NOT offered anywhere on their site.
Only one minus
I have been very happy with this company and its products. The help given over the phone was excellent and deliveries have been within a few days. However I feel the last two books have been darker than I would have liked. The last book which arrived within 3 days is the darkest. Too much contrast -Too colourful but missing the in between tones. If there is a next time I will not use the enhance feature and may lighten all my photos?
Book 15 has just arrived
Have been using Photobook Club for quite a few years now. Book 15 has arrived and of course it is magnificient. Am now using the Lay Flat Books, and yes it is worth the extra cost. Next time I am planning on using the Pro Lay Flat to try it out. The better your camera of course the better the pictures, we have a Cannon 500. Have also done 3 canvases and am waiting on the 4th, which I have no doubt will be great. I had a small problem with not getting a voucher emailed, that day it was looked at, next day sorted. That was really good service in my book.
Even after a reprint, the photos aren't square on the page!! :(
We recently placed an order for two Pro-Lay Flat photo-books using the downloadable wizard PC software. I spent hours ensuring that all the photos were placed where I wanted them, including border thickness around the pages.
When we received the books multiple pages had virtually no border, and worse still the photos were not square on the page as if the book had been trimmed/cropped slightly crooked. I checked the wizard program to ensure that everything had snapped to the page squarely, which it had. I immediately contacted customer servi...ce to advise of the problem and they agreed to reprint them. New books received. Whilst the borders on the newly reprinted books are only marginally better [they're still not the correct width], the most frustrating thing is that those same pages that were crooked in the original books are STILL crooked in the new ones!! This comes after the customer service person advised they were going to personally inspect prior to dispatch! Comparing the original to the new books reveals that the colours are darker on the reprinted version too. So far we would certainly NOT recommend this service to anyone who values their photos. Heed the warning!
My sister and I have been using The Photobook Club for our travel albums for a few years now. Love them. In January I put together a 100 page book of our latest trip and was so excited about how it was turning out that I paid to get another book printed as a gift for my sister prior to receiving mine. When we both received our books we were so disappointed that they were nowhere near as good as our previous books, on some pages the pictures were far to dark. I didn't leave a comment at the time as I thought it was our photo's (despite some ...on the same day looking great) I have recently printed a couple of photo's to scrapbook and they are fine. Was thinking of buying a new voucher to reprint but I have already printed 2 and they were both the same. May have to try someone else next time as we were so disappointed after so much time and effort going in to putting the book together.
Personalised Drink bottles
Ordered 3 personalised kids drinks bottles. Was charged P&P on each separate bottle. Package x 1 arrived containing all 3 bottles-Lid broke off one on opening, Toddler dropped second one on ground-only from height of a 2yr old. Whole top/lid broke. Left with one out of 3 bottles. Lid is difficult to screw on. Unnecessary parts. Leaks drinks.
Complete rip off. Cheap products/plastics at high prices. Do NOT buy these bottles for your children. Absolutely useless. Will never shop from here again.
Photobook Club / Shop
I have been ordering my photobooks from Photobookshop for a few years now and if I have a problem with a voucher or done something dumb, it is best to give them a call. Each time I have had my problem sorted out and able to carry on. Love the quality of the books and delivery service. Always buy the vouchers when a sale is on!
Dark, Darker and Darkest
I too have been a loyal Photobookclub user and have purchased many books through them. Over the past 2 years I have found the pictures to be getting darker and darker. I am so disappointed with my last few productions. In the past I have had to have some reprinted due to the darkness and colour disparity. I keep going back because I love the products and service, but no more!! I have beautiful photos that deserve to be shown at their best, not this inferior product I am now coming to expect. They do use some excuse about colours on computers being different to printers, but I have so many beautiful books from several years back that do not reflect the same darkness that my most recent ones do. So enough is enough!! I am moving on .
Worst company ever
I ordered a photobook & spent A LOT of money and time on it to find out that half the photos didnt work. No one bothered to let me know though, they just printed it & sent it out like normal. When I contacted them about it they didnt care. I asked them how to change the template on a new one I had created (and spent hours on organising all the photos in chronological order) and their response was to just delete it and start again. I will be deleting it and will NEVER using this company again.
Worst customer service ever
The ThePhotobookClub used to be a fantastic company with a outstanding customer service and until today I was a very loyal and happy customer, but something has changed. Today I experienced the worst customer service ever.
I made and order about 3 weeks ago and couple of weeks ago i called customer services requesting help to change the address and the recipient's name of the book. The book that was meant to be sent to France and to my surprise it was sent to me in Brisbane. I received the photobook that was meant to be sent to Franc...
Believed to be a scam! Do not use it ...even with a GroupOn voucher
I never write on review boards but i feel i have to with this one.
I used 3 x GroupOn vouchers for The PhotoBook Club xmas stockings for this year. I ordered before the 29th November Christmas cut of for delivery in time for Christmas. When i called them they said the order was ready to be shipped and would arrive on Tuesday 19th December. It did not.
I think tried calling on Thursday 21st December to follow up and I was met with an answering machine asking me to leave my name and number and someone would return my call. They did not. Then ...
Beware of hidden Charges
Beware og hidden charges. warning guys
been charged for extra $120!!!! avoid at all cost.
the worst photo book ever.
JUST THE BEST
I have tried a number of companies when producing photo books. The Photobook Club was recommended to me and I thought I'd give it a go. The first book I produced was of a holiday in India - hard cover lots of really great pictures. The product is amazing. I'm so pleased with my book. The program was easy to use. The frames and extras that come with the program are impressive - flags for the countries you name it. I love this company.
The price is competitive and considering the quality of the product it is very economical.
My only is...
Excellent service on faulty product
I recently had a problem with a canvas. It had a striped effect through the middle. I sent seem photos and they responded within a day to say that they would produce a new canvas which I received within two weeks. The quality and service were excellent.
Wow! Just wow .....
Some friends of ours put us onto thephotobookclub with their book of a recent holiday around Italy & Spain.
So, we thought we'd give it a go and the price was, frankly, too good to pass up.
The (downloaded) design software took a little while to get comfortable with, but we ended up using our own layout, rather than the templates they provided or the autofill wizard. Not being graphic designers, this process took several weeks, much of which was us going through our own photos over and over (and over!) again.
And we took everyone's ad...
A great resu;t
Had a little trouble with the designer, not as easy as the old way, but patience
won out and I finished my 120 page book and it has come back looking great. Very happy. Thank you staff
you have done a great job.
Frustrating design, order never arrived.
Tried to design 2 laser etched bread boards which I got a groupon voucher for. Designer is really frustrating, wouldn't enlarge my picture properly. I had to end up putting my design on a huge white background so that when I zoomed I could actually get my image where I wanted it. Then come checkout time you can only enter one promo code so I had to place a second order, once again really frustrating. And now 2 weeks later it seems that my order has just disappeared into the ether....
Not the same quality as previous.
Similar happened to me since they change the software. The colour bleeds on my last order unlike my previous orders. They replaced it but still the same. It might be related to their option if you want it to enhance the pictures when ordering.
Absolutely Awful Service - Product never arrived
Purchased Calendar last November (and had it made in time for christmas delivery) but it NEVER arrived.
After 3 mths of follow up and getting zero response from PhotoBookClub, the unhelpful staff now claim the Voucher has "expired", so they are going to charge more than the original purchase price to "reactivate" the Voucher - and their website is really difficult to navigate/use.
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