Happy but disappointed as well!
I was happy with my small book ordered 0r compiled as soft cover & to my surprise given the hard cover as a gift to me. Although I had gone thru previews & had my husband re check it I found 3 spelling mistakes obviously my mistake! Which was disappointing, Could all mistakes including spelling be built into the preview to alert the customer of their mistake not just outside borders & frames or other features please.
excellent value for money
very pleased with my 2 photobooks and 2 calendars. Staff were very helpful when I had queries and I was pleased with all the scrapbooking objects available to decorate my books. The reason I didn't give them 5 stars was because there was no way to decorate the calendars for that personal touch alongside the photos. Scrapbooking choices for the calendars would have been great.
I have used this company for a number of years, largely because they are cheap rather than anything else.
However having spent a considerable amount of time putting together our last two projects, I was disappointed to learn that before completing the order they were deleted from the server.
I was given a short period of notice of the intention to delete however despite getting a marketing email from them virtually everyday announcing the latest sale offer (the secrets out guys - always on sale), the email regarding something as important a...s this had gone to spam. Basically we will use up the two vouchers that we had purchased for these projects but then find another provider. They clearly have no idea of how much time it takes to put these projects together properly. Find someone better.
Was good before but not anymore
We used this service every year for over 5 years now. Prices are great, but as camera quality improves, the quality of albums degrade. Now even images taken with the pro camera look like they were printed at home on an ink jet printer. Tried their better quality option but liked it even less.
They have a good customer service and fix issues quickly - had few albums over the years reprinted for obvious stuff ups.
This year (just received one this week) did not bother messaging them - dont think a reprint will be any better than the one I got.
Will try some other service next year
Book printed badly - chopped off borders, not true to preview
Spent a long time using the downloaded software to make my travel photo book. Made sure it was all evenly laid out photos on the page and well within the red margins.
Book arrived today with many of my photos chopped off at the top, or not evenly set on the page, the spine title was chopped off too, and the spine colour not solid (picture wrap from front cover going into spine colour).
Paper quality was good and photo quality good, but it's like the printer printed maligned or something? Will be contacting Photobook club
Can't talk about the quality of the Photobook - It hasn't arrived! Thanks for nothing Aramex
PhotobookClub usually produce a good product at a reasonable price - all good so far. I like their product.
Unfortunately they also us a very poor delivery service to Western Australia in the form of Aramex (formerly the inaccurately named Fastway). Parcel left Melbourne 26/10 its now 10/11 and I paid extra for Aramex's "express service". I could cycle the Nullarbor faster. Oh my how lovely Australia Post looks. The very serious COVID 19 situation is causing great harm and hardship - its also giving a minority of slack organisations their best excuse ever. PhotobookClub risk their reputation being rubbished by a poor quality transport mob - its not the first time Aramex have let me down.
Happy customer of 9 years
Service has been great and speedy. I have tried multiple photo book products. My favourite is the 33cm x 27cm standard photo books. Love the additional upgrades - consistent sizing of my photos much easier now.
Not too bad
Not too bad. What I ordered wasn’t what I expected but they got in touch with me after my initial post here and they were fairly good about it. Anyway, quality not great but at least their communication is better.
Excellent service with easy access to help desk. If there is a problem it is usually sorted quickly. I’ve been using service for about 8 years for books and canvases.
Excellent photo books, but very flimsy calendars
The soft cover and hard cover photo books are excellent. Very impressed with the quality of the photos. The software was a bit challenging, though. They really need to simplify the editing processes.
I made up a 2020 Double A4 Hanging Calendar. The photo quality is excellent, but the paper is very thin and not suitable for hanging. Last year, I used BigW Photo's to make a 2019 Double A4 Hanging Calendar and it was much better quality, being printed on sturdy cardboard with a spiral binder. The BigW Photos (and Harvey Norman Photos) calendars are significantly better quality than the Photobook Club calendars.
Sturdy and reliable
I have been using Photobook Club since 2012 after swapping from another similar company. I have enjoyed the quality of their photobooks and have used a variety of the ranges of them, from soft cover to pro-photo hard cover books. I only purchase the items when they are on great sale. I generally get the item ready prior to purchasing the voucher so that the busyness of life does not mean I go beyond the 6 month time frame of the voucher. Any time I have had concerns with the printing of the book, it has been a little arduous in seeking correcti...on (purely due to the nature of working with an online company), but it has been attended to and the corrections have been great. I have recommended Photobook club to many others. However, I would not recommend this service if you are not creative in nature and do not have time or the patience to learn to use a new computer program.
Dark print photobooks
I have been using The Photobook Club for a few years now. Prices are always good. Found the printing on photobooks is not as good as before. It is a bit too dark. Always have high res files. Calendars are ok. Hope they can fix their printing on photobooks.
It’s ok, not great
Customer service is slow and all promises on site such as delivery time is embelished. Have placed order and am looking forward to the products ordered.
Long time customer, never again
Long time customer, almost 8 years now. I have never had to contact them about my orders. Don’t believe their 7 day processing time and don’t bother with express post. They will not fulfil their promises. Put my items on hold because they thought there was an issue, which there wasn’t and they didn’t even bother to contact me to fix this proposed issue.
When telling them about the issues, the customer service are robots and don’t help you.
Long time customer no more.
Never been so disappointed with a company after ordering from them for so long.
Usually great, production issues at the moment
I love the books I've had so far, but there's something going on at the moment. The website is claiming 2-7 business days for production, but I'm on 20 business days and counting on my last photo book order (it was claiming 2-7 days when I placed the order, too). I've been in touch with them a few times about it, and I saw someone else leave a similar comment on Facebook (where their review tab is suspiciously missing) so it's a known issue at the moment, but still the website carries on claiming 2-7 business days for production. Meanwhile, I ordered a different product and received it within a week.
Questions & Answers
Can I make one of your photobooks using an Apple Ipad
I have never used my iPad so not sure. As long as you can download the software on your iPad you should be able to do it.
Not sure, we used a computer
You can use the iPad to create a photobook on the online designer. It may be a little slower though. We always recommend using a PC when available but yes the Ipad should be fine.
Hi I trying to download on to an Apple laptop.. it will not allow me is there something extra you need to do .. it keeps saying it is a security risk..
Thank you Barbara
Hi Barbara, Apple are ultra cautious with software they allow onto their systems and so you may often get messages warning you of potential risks with software that has not been specifically approved by Apple themselves. I would imagine it costs a fair bit to have Apple verify your product and so many organisations who are not "selling" their software may not be able to justify the cost.
There should be no difference in running the Photobook Club software on either a laptop or desktop machine (iPads are of course a whole new ballgame). I run the Photobook Club software very successfully on my iMac and I have friends who run it on their MacBooks.
Usually if your MacBook is warning you of potentially risky / non vetted software you will be given the option to continue with the installation by disabling the "warning system" for a one off instal. Obviously beyond that point you've crossed the safety barrier! I would never, and I do mean NEVER instal anything sent to me by an organisation I didn't know, but given that I know who Photobook Club are and I have checked I'm on the correct website before downloading, I had no hesitation going ahead. Good luck and many happy Photobooks.
Thank you for getting back to me.. even if I try and ignore it won’t let me load.. I thought that there might be something extra I needed to do... all my friends, have loaded it, from a photo book group, but none of them have macs... batbara
Hi this is the problem... . when you register and click download, you aren’t prompted to download the file, on chrome and safari.
It just goes back to the registration page with no option to download the file
Thank you Barbara
Can you make a photo book A4 Portrid book with text and images, and what does it cost per page?
Hello Chezza, yes we do have an A4 Portrait Photobook which can be ordered as a Hardcover or Softcover. You can design the book however you like with as much text and images as you wish. We currently have a 20 page Hardcover A4 Portrait book on sale for $29. You can purchase a prepaid voucher which is valid for 6 months here - https://www.photobookshop.com.au/voucher
Not a problem creating a Portrait orientation Photobook including whatever you like in the form of photos and text (Import Maps, Greetings cards, certificates, etc too if you so wish). Photobook Club seem to limit the portrait size book to 20 pages, however for very little more you can produce a 30 x30cm book with many more pages - for example a 120 page hardcover is only $50 at present and that includes delivery. Bear in mind you choose the shape of the photo you put on the page, so if 3x2 is your favourite ratio so be it - but 4x3 or square are just as valid. Live it up!
If you remember the cost of film photography that is nothing but awesome! So between the "official Photobook Club response at $1.45 a page and mine at less than 50c a page you have a myriad of choices.
The Photobook Club/Photobook Shop downloadable software is a little "clunky" but it does enable you to produce great Photobooks once you get the hang of it- especially if you "pre-prepare" your images in something like Lightroom, Affinity, etc
Cheers and I hope that helps, Mike
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