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The Photobook Club

The Photobook Club

3.2 from 171 reviews · View Statistics
See the Best Photo Printing Services in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Rates and Fees
    4.5 (2)
  • Job Satisfaction
    4.0 (2)
  • Timeliness
    5.0 (2)
  • Product Quality
    4.2 (6)
  • Return Claim MadeYes (0) · No (6)
  • Customer Service
    4.0 (5)
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Marilynn
MarilynnRichmond-Tweed, NSW

Happy but disappointed as well!

published

I was happy with my small book ordered 0r compiled as soft cover & to my surprise given the hard cover as a gift to me. Although I had gone thru previews & had my husband re check it I found 3 spelling mistakes obviously my mistake! Which was disappointing, Could all mistakes including spelling be built into the preview to alert the customer of their mistake not just outside borders & frames or other features please.

Rates and Fees
5/5
Job Satisfaction
4/5
The Photobook Club
Sophie G.The Photobook Club

Hi Marilynn,
Thank you very much for your lovely review and feedback. We will definitely take it on board. We appreciate your support!

linda
lindaGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

excellent value for money

published

very pleased with my 2 photobooks and 2 calendars. Staff were very helpful when I had queries and I was pleased with all the scrapbooking objects available to decorate my books. The reason I didn't give them 5 stars was because there was no way to decorate the calendars for that personal touch alongside the photos. Scrapbooking choices for the calendars would have been great.

Rates and Fees
4/5
Job Satisfaction
4/5
The Photobook Club
Sophie G.The Photobook Club

Hi Linda,
Thank you very much for your lovely review and feedback. We will take that on board. We appreciate your support!

David W
David W
  • 9 reviews
  • 18 likes

Disappointing

published
Customer Service
1/5
Incentivised Review No
The Photobook Club
Sophie G.The Photobook Club

Hi David,
Thank you for your email. We are sorry to hear of this issue. Please feel free to email us at business@photobookshop.com.au and we can try to assist you further.

David W
David W
The Photobook Club
Sophie G.The Photobook Club

Hi David,
Sorry to hear about that. Unfortunately, we haven't received an email to the above email. Are you please able to email chrisanthy@photobookshop.com.au so they can assist you further with your enquiry and refund.

Kat H
Kat H
  • 4 reviews
  • 1 like

Book printed badly - chopped off borders, not true to preview

published

Spent a long time using the downloaded software to make my travel photo book. Made sure it was all evenly laid out photos on the page and well within the red margins.
Book arrived today with many of my photos chopped off at the top, or not evenly set on the page, the spine title was chopped off too, and the spine colour not solid (picture wrap from front cover going into spine colour).
Paper quality was good and photo quality good, but it's like the printer printed maligned or something? Will be contacting Photobook club

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
The Photobook Club
Sophie G.The Photobook Club

Hi Kat! We would love to follow up further with you. Could you please contact riaana@photobookshop.com.au with your order number and they will be able to assist you. Thanks!

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Katica G.
Katica G.South-Eastern Region, NSW
  • 2 reviews

Happy customer of 9 years

published

Service has been great and speedy. I have tried multiple photo book products. My favourite is the 33cm x 27cm standard photo books. Love the additional upgrades - consistent sizing of my photos much easier now.

Product Quality
5/5
Customer Service
5/5
The Photobook Club
Sophie G.The Photobook Club

Thank you for the great feedback Katica. We truly appreciate the support you have given us over the years, thank you!

Jzen
JzenMetropolitan Adelaide, SA
  • 3 reviews
  • 1 like

Loyal customer

published

Excellent service with easy access to help desk. If there is a problem it is usually sorted quickly. I’ve been using service for about 8 years for books and canvases.

Product Quality
4/5
Customer Service
5/5
The Photobook Club
Sophie G.The Photobook Club
Julie
JulieNorth Queensland, QLD
  • 2 reviews

Sturdy and reliable

published
Product Quality
5/5
Customer Service
4/5
The Photobook Club
Sophie G.The Photobook Club
  • Verified

Long time customer, never again

published

Long time customer, almost 8 years now. I have never had to contact them about my orders. Don’t believe their 7 day processing time and don’t bother with express post. They will not fulfil their promises. Put my items on hold because they thought there was an issue, which there wasn’t and they didn’t even bother to contact me to fix this proposed issue.
When telling them about the issues, the customer service are robots and don’t help you.
Long time customer no more.
Never been so disappointed with a company after ordering from them for so long.

Robbie
RobbieAU
  • 3 reviews
  • 4 likes
  • Verified

Only one minus

published

I have been very happy with this company and its products. The help given over the phone was excellent and deliveries have been within a few days. However I feel the last two books have been darker than I would have liked. The last book which arrived within 3 days is the darkest. Too much contrast -Too colourful but missing the in between tones. If there is a next time I will not use the enhance feature and may lighten all my photos?

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Adz
AdzVictoria, 3350
  • 2 reviews
  • 2 likes
  • Verified

Even after a reprint, the photos aren't square on the page!! :(

published
The Photobook Club
Sophie G.The Photobook Club

Hi Adz, thank you for taking the time to review us. Our Operations Manager is currently working on this issue with you and has contacted you directly.

Anna
AnnaFar North Queensland, QLD
  • 6 reviews
  • 1 like

Photobook Club / Shop

published

I have been ordering my photobooks from Photobookshop for a few years now and if I have a problem with a voucher or done something dumb, it is best to give them a call. Each time I have had my problem sorted out and able to carry on. Love the quality of the books and delivery service. Always buy the vouchers when a sale is on!

The Photobook Club
Sophie G.The Photobook Club

Thank you for your great review Anna! :)

A great resu;t

published

Had a little trouble with the designer, not as easy as the old way, but patience
won out and I finished my 120 page book and it has come back looking great. Very happy. Thank you staff
you have done a great job.

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Not the same quality as previous.

published

Similar happened to me since they change the software. The colour bleeds on my last order unlike my previous orders. They replaced it but still the same. It might be related to their option if you want it to enhance the pictures when ordering.

Fester
FesterPerth
  • 3 reviews

Almost non- existent service

published

I have similar issues. Order placed early January, still waiting. Queried via email 17th February and got an apology with notation that it will be coming but no sign. As it stands now, the telephone link is erratic, more often than not doesn't work, web links also erratic, and now I can't sign in to my account. Have previously loved this product but now, like others, am wondering if the business has gone bust. it's s pain as I have three vouchers to use. And they continue marketing. There's something not right here.

Remco
RemcoWestern Australia
  • 41 reviews
  • 28 likes

Long processing times & high premium to shorten it

published

I wrote a review previously saying the product is very good giving it five stars (making allowance that this service is cheap.
That said I note their turnaround times have significantly increased and they now offer the opportunity for a premium service to short the process and or delivery times. That's fine except that premium costs as much as the product itself.
So take care as it may take more than a month, or longer,

Page 1 of 2

Questions & Answers

Robin
Robinasked

Can I make one of your photobooks using an Apple Ipad

4 answers
Maria
Maria

I have never used my iPad so not sure. As long as you can download the software on your iPad you should be able to do it.

kevin
kevin

Not sure, we used a computer

The Photobook Club
Sophie G.The Photobook Club

Hi Robin,
You can use the iPad to create a photobook on the online designer. It may be a little slower though. We always recommend using a PC when available but yes the Ipad should be fine.

Barbara
Barbaraasked

Hi I trying to download on to an Apple laptop.. it will not allow me is there something extra you need to do .. it keeps saying it is a security risk..
Thank you Barbara

5 answers
Photorecce1
Photorecce1

Hi Barbara, Apple are ultra cautious with software they allow onto their systems and so you may often get messages warning you of potential risks with software that has not been specifically approved by Apple themselves. I would imagine it costs a fair bit to have Apple verify your product and so many organisations who are not "selling" their software may not be able to justify the cost.
There should be no difference in running the Photobook Club software on either a laptop or desktop machine (iPads are of course a whole new ballgame). I run the Photobook Club software very successfully on my iMac and I have friends who run it on their MacBooks.
Usually if your MacBook is warning you of potentially risky / non vetted software you will be given the option to continue with the installation by disabling the "warning system" for a one off instal. Obviously beyond that point you've crossed the safety barrier! I would never, and I do mean NEVER instal anything sent to me by an organisation I didn't know, but given that I know who Photobook Club are and I have checked I'm on the correct website before downloading, I had no hesitation going ahead. Good luck and many happy Photobooks.

Barbara
Barbara

Thank you for getting back to me.. even if I try and ignore it won’t let me load.. I thought that there might be something extra I needed to do... all my friends, have loaded it, from a photo book group, but none of them have macs... batbara

Barbara
Barbara

Hi this is the problem... . when you register and click download, you aren’t prompted to download the file, on chrome and safari.

It just goes back to the registration page with no option to download the file
Thank you Barbara

Chezza
Chezzaasked

Can you make a photo book A4 Portrid book with text and images, and what does it cost per page?

2 answers
The Photobook Club
Sophie G.The Photobook Club

Hello Chezza, yes we do have an A4 Portrait Photobook which can be ordered as a Hardcover or Softcover. You can design the book however you like with as much text and images as you wish. We currently have a 20 page Hardcover A4 Portrait book on sale for $29. You can purchase a prepaid voucher which is valid for 6 months here - https://www.photobookshop.com.au/voucher

Photorecce1
Photorecce1

G'Day Chezza,
Not a problem creating a Portrait orientation Photobook including whatever you like in the form of photos and text (Import Maps, Greetings cards, certificates, etc too if you so wish). Photobook Club seem to limit the portrait size book to 20 pages, however for very little more you can produce a 30 x30cm book with many more pages - for example a 120 page hardcover is only $50 at present and that includes delivery. Bear in mind you choose the shape of the photo you put on the page, so if 3x2 is your favourite ratio so be it - but 4x3 or square are just as valid. Live it up!
If you remember the cost of film photography that is nothing but awesome! So between the "official Photobook Club response at $1.45 a page and mine at less than 50c a page you have a myriad of choices.
The Photobook Club/Photobook Shop downloadable software is a little "clunky" but it does enable you to produce great Photobooks once you get the hang of it- especially if you "pre-prepare" your images in something like Lightroom, Affinity, etc
Cheers and I hope that helps, Mike

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