Happy but disappointed as well!
I was happy with my small book ordered 0r compiled as soft cover & to my surprise given the hard cover as a gift to me. Although I had gone thru previews & had my husband re check it I found 3 spelling mistakes obviously my mistake! Which was disappointing, Could all mistakes including spelling be built into the preview to alert the customer of their mistake not just outside borders & frames or other features please.
excellent value for money
very pleased with my 2 photobooks and 2 calendars. Staff were very helpful when I had queries and I was pleased with all the scrapbooking objects available to decorate my books. The reason I didn't give them 5 stars was because there was no way to decorate the calendars for that personal touch alongside the photos. Scrapbooking choices for the calendars would have been great.
I have used this company for a number of years, largely because they are cheap rather than anything else.
However having spent a considerable amount of time putting together our last two projects, I was disappointed to learn that before completing the order they were deleted from the server.
I was given a short period of notice of the intention to delete however despite getting a marketing email from them virtually everyday announcing the latest sale offer (the secrets out guys - always on sale), the email regarding something as important a...s this had gone to spam. Basically we will use up the two vouchers that we had purchased for these projects but then find another provider. They clearly have no idea of how much time it takes to put these projects together properly. Find someone better.
Book printed badly - chopped off borders, not true to preview
Spent a long time using the downloaded software to make my travel photo book. Made sure it was all evenly laid out photos on the page and well within the red margins.
Book arrived today with many of my photos chopped off at the top, or not evenly set on the page, the spine title was chopped off too, and the spine colour not solid (picture wrap from front cover going into spine colour).
Paper quality was good and photo quality good, but it's like the printer printed maligned or something? Will be contacting Photobook club
Happy customer of 9 years
Service has been great and speedy. I have tried multiple photo book products. My favourite is the 33cm x 27cm standard photo books. Love the additional upgrades - consistent sizing of my photos much easier now.
Excellent service with easy access to help desk. If there is a problem it is usually sorted quickly. I’ve been using service for about 8 years for books and canvases.
Sturdy and reliable
I have been using Photobook Club since 2012 after swapping from another similar company. I have enjoyed the quality of their photobooks and have used a variety of the ranges of them, from soft cover to pro-photo hard cover books. I only purchase the items when they are on great sale. I generally get the item ready prior to purchasing the voucher so that the busyness of life does not mean I go beyond the 6 month time frame of the voucher. Any time I have had concerns with the printing of the book, it has been a little arduous in seeking correcti...on (purely due to the nature of working with an online company), but it has been attended to and the corrections have been great. I have recommended Photobook club to many others. However, I would not recommend this service if you are not creative in nature and do not have time or the patience to learn to use a new computer program.
Long time customer, never again
Long time customer, almost 8 years now. I have never had to contact them about my orders. Don’t believe their 7 day processing time and don’t bother with express post. They will not fulfil their promises. Put my items on hold because they thought there was an issue, which there wasn’t and they didn’t even bother to contact me to fix this proposed issue.
When telling them about the issues, the customer service are robots and don’t help you.
Long time customer no more.
Never been so disappointed with a company after ordering from them for so long.
Only one minus
I have been very happy with this company and its products. The help given over the phone was excellent and deliveries have been within a few days. However I feel the last two books have been darker than I would have liked. The last book which arrived within 3 days is the darkest. Too much contrast -Too colourful but missing the in between tones. If there is a next time I will not use the enhance feature and may lighten all my photos?
Even after a reprint, the photos aren't square on the page!! :(
We recently placed an order for two Pro-Lay Flat photo-books using the downloadable wizard PC software. I spent hours ensuring that all the photos were placed where I wanted them, including border thickness around the pages.
When we received the books multiple pages had virtually no border, and worse still the photos were not square on the page as if the book had been trimmed/cropped slightly crooked. I checked the wizard program to ensure that everything had snapped to the page squarely, which it had. I immediately contacted customer servi...ce to advise of the problem and they agreed to reprint them. New books received. Whilst the borders on the newly reprinted books are only marginally better [they're still not the correct width], the most frustrating thing is that those same pages that were crooked in the original books are STILL crooked in the new ones!! This comes after the customer service person advised they were going to personally inspect prior to dispatch! Comparing the original to the new books reveals that the colours are darker on the reprinted version too. So far we would certainly NOT recommend this service to anyone who values their photos. Heed the warning!
Photobook Club / Shop
I have been ordering my photobooks from Photobookshop for a few years now and if I have a problem with a voucher or done something dumb, it is best to give them a call. Each time I have had my problem sorted out and able to carry on. Love the quality of the books and delivery service. Always buy the vouchers when a sale is on!
A great resu;t
Had a little trouble with the designer, not as easy as the old way, but patience
won out and I finished my 120 page book and it has come back looking great. Very happy. Thank you staff
you have done a great job.
Not the same quality as previous.
Similar happened to me since they change the software. The colour bleeds on my last order unlike my previous orders. They replaced it but still the same. It might be related to their option if you want it to enhance the pictures when ordering.
Almost non- existent service
I have similar issues. Order placed early January, still waiting. Queried via email 17th February and got an apology with notation that it will be coming but no sign. As it stands now, the telephone link is erratic, more often than not doesn't work, web links also erratic, and now I can't sign in to my account. Have previously loved this product but now, like others, am wondering if the business has gone bust. it's s pain as I have three vouchers to use. And they continue marketing. There's something not right here.
Long processing times & high premium to shorten it
I wrote a review previously saying the product is very good giving it five stars (making allowance that this service is cheap.
That said I note their turnaround times have significantly increased and they now offer the opportunity for a premium service to short the process and or delivery times. That's fine except that premium costs as much as the product itself.
So take care as it may take more than a month, or longer,
Questions & Answers
Can I make one of your photobooks using an Apple Ipad
I have never used my iPad so not sure. As long as you can download the software on your iPad you should be able to do it.
Not sure, we used a computer
You can use the iPad to create a photobook on the online designer. It may be a little slower though. We always recommend using a PC when available but yes the Ipad should be fine.
Hi I trying to download on to an Apple laptop.. it will not allow me is there something extra you need to do .. it keeps saying it is a security risk..
Thank you Barbara
Hi Barbara, Apple are ultra cautious with software they allow onto their systems and so you may often get messages warning you of potential risks with software that has not been specifically approved by Apple themselves. I would imagine it costs a fair bit to have Apple verify your product and so many organisations who are not "selling" their software may not be able to justify the cost.
There should be no difference in running the Photobook Club software on either a laptop or desktop machine (iPads are of course a whole new ballgame). I run the Photobook Club software very successfully on my iMac and I have friends who run it on their MacBooks.
Usually if your MacBook is warning you of potentially risky / non vetted software you will be given the option to continue with the installation by disabling the "warning system" for a one off instal. Obviously beyond that point you've crossed the safety barrier! I would never, and I do mean NEVER instal anything sent to me by an organisation I didn't know, but given that I know who Photobook Club are and I have checked I'm on the correct website before downloading, I had no hesitation going ahead. Good luck and many happy Photobooks.
Thank you for getting back to me.. even if I try and ignore it won’t let me load.. I thought that there might be something extra I needed to do... all my friends, have loaded it, from a photo book group, but none of them have macs... batbara
Hi this is the problem... . when you register and click download, you aren’t prompted to download the file, on chrome and safari.
It just goes back to the registration page with no option to download the file
Thank you Barbara
Can you make a photo book A4 Portrid book with text and images, and what does it cost per page?
Hello Chezza, yes we do have an A4 Portrait Photobook which can be ordered as a Hardcover or Softcover. You can design the book however you like with as much text and images as you wish. We currently have a 20 page Hardcover A4 Portrait book on sale for $29. You can purchase a prepaid voucher which is valid for 6 months here - https://www.photobookshop.com.au/voucher
Not a problem creating a Portrait orientation Photobook including whatever you like in the form of photos and text (Import Maps, Greetings cards, certificates, etc too if you so wish). Photobook Club seem to limit the portrait size book to 20 pages, however for very little more you can produce a 30 x30cm book with many more pages - for example a 120 page hardcover is only $50 at present and that includes delivery. Bear in mind you choose the shape of the photo you put on the page, so if 3x2 is your favourite ratio so be it - but 4x3 or square are just as valid. Live it up!
If you remember the cost of film photography that is nothing but awesome! So between the "official Photobook Club response at $1.45 a page and mine at less than 50c a page you have a myriad of choices.
The Photobook Club/Photobook Shop downloadable software is a little "clunky" but it does enable you to produce great Photobooks once you get the hang of it- especially if you "pre-prepare" your images in something like Lightroom, Affinity, etc
Cheers and I hope that helps, Mike
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