We had an electrician turn up and give us a quote for a small job. He proceeded to quote us a price of $700 for a job we knew was no where near that. When questioned on the price we were told that parts alone were over $350 and that conduit was expensive. We had to pay the so called call out fee of $49. We then had another quote for the same job from a different company and they quoted $300 less. We contacted customer service about our concerns and nothing has come of it. Would never recommend them.
Very Expensive and Inefficient
Had a blocked sewer, which was cleared OK. Original plumber was not equipped to do the full investigation, so later a second visit involving a CCTV inspection apparently detected a break in the pipe. We agreed to have it repaired and the work was done by relining a 4 metre section. This operation was performed by a "team?" of 5 when 3 would have been more than sufficient. They came and went often and spent a lot of time chatting on their mobile phones. Most of which could be overheard and was nothing to do with the job at hand. The job was poor...ly organised, and the work ethic on display was very poor by most of the team. The work was not efficiently carried out, so is that why the price quoted had to be high? I have asked for a breakdown of the costs on the job, which are now considered extremely excessive having witnessed just how little actual work was performed. They have not done this despite numerous requests over the period since the work was performed. I will never use their services again and would absolutely not be able to recommend them to anyone.
A 12 month service agreement paid for but no longer cover the Wollongong region.
They no longer have anyone who can cover this region even tho I paid a yearly membership fee, when I rang them I was given the phone number of another company & a job number. They were vague about referring me to another company with no mention of whether they are going to cover the cost of getting it replaced under warranty. When I asked them for a copy of an invoice for the item they had installed previously but was told they don't know where it is, I needed that invoice for the product they previously installed & has now stopped working so I could claim warranty on it.
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