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The Salt Cell Site

The Salt Cell Site

2.2 from 20 reviews · View Statistics
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Reviews

1.0
5 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(5)
  • Value for Money
    1.3 (3)
  • Cleaning & Maintenance
    2.0 (2)
  • Product Quality
    1.0 (5)
  • Return Claim MadeYes (5) · No
  • Warranty Claim MadeYes (3) · No (1)
Previous
Next

Very poor customer service and Cell did not fit

published

Ordered a replacement cell paid my $400 and it came within a few days. Trouble was the replacement cell housing was poorly manufactured and would not fit the unit as claimed. Sent emails with photos describing the problem no reply sent more emails, phoned and was fobbed off when Steve answered his phone. Eventually I gave up. I had pay for a 3D printer to make an insert to get the cell working. Although it is working now I don't hold much hope that it will be good as the original. I definitely do not recommend this vendor.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Mark Tinsey
Mark TinseySydney, NSW
  • 3 reviews

Pentair Free Flow Salt Chlorinator

published

Had one for 2 Years and 10 Months, Warranty was 3 Years, Spoke to Pool & Spa Wharehouse they looked into it, next to No Help at all, called it High Salt Damage and voided Warranty. Definitely Never use this Product again. Using a Different Pool Shop as well. Very poor Support for an expensive Unit

Value for Money
2/5
Cleaning & Maintenance
3/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypePool
Arthur
ArthurPerth

Complete Rip Off and ZERO Integrity

published

This company lacks integrity. Quick to take your money and when returning the product will not answer phone calls, or SMS, or even to the online contact form. Sent numerous messages. Tried over twenty phone calls, and at least ten plus online contact forms and SMSs.
Buyers beware and be warned. Very helpful when making enquiries, so do not be suckered.
I wished I read these reviews before I purchased from them as I am still waiting for my money back!

Value for Money
1/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Purchase TypePool
Judi
JudiSouth East Queensland, QLD

Salt cells.com .au

published

Dont waste your money ! My cell has never functioned at 100%. The 6 yr warranty means nothing and Steve fobs you off with one promise after another thats when you can get hold of him.!

Value for Money
1/5
Cleaning & Maintenance
1/5
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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  • Verified

Rip Off No Warranty Won't Call Or Email You Back

published

I bought a replacement cell from this company less than a year ago and it stopped working 2 months ago. The cell is supposed to have a 5 year warranty. However, I have made a dozen calls and left voice messages several times but have never received a call back or message from them and it has been over 30 days since I began trying to get ahold of someone. So your warranty is useless and so is your cell after less than a year. They go under several different names in the USA but the main operation is in Australia. RIP OFF Save your money and buy elsewhere.
Beware of these sites
saltcellsupply.com
thesaltcell. com
thesaltsite. com

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Purchase TypePool and Spa

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