Very poor customer service and Cell did not fit
Ordered a replacement cell paid my $400 and it came within a few days. Trouble was the replacement cell housing was poorly manufactured and would not fit the unit as claimed. Sent emails with photos describing the problem no reply sent more emails, phoned and was fobbed off when Steve answered his phone. Eventually I gave up. I had pay for a 3D printer to make an insert to get the cell working. Although it is working now I don't hold much hope that it will be good as the original. I definitely do not recommend this vendor.
Pentair Free Flow Salt Chlorinator
Had one for 2 Years and 10 Months, Warranty was 3 Years, Spoke to Pool & Spa Wharehouse they looked into it, next to No Help at all, called it High Salt Damage and voided Warranty. Definitely Never use this Product again. Using a Different Pool Shop as well. Very poor Support for an expensive Unit
Complete Rip Off and ZERO Integrity
This company lacks integrity. Quick to take your money and when returning the product will not answer phone calls, or SMS, or even to the online contact form. Sent numerous messages. Tried over twenty phone calls, and at least ten plus online contact forms and SMSs.
Buyers beware and be warned. Very helpful when making enquiries, so do not be suckered.
I wished I read these reviews before I purchased from them as I am still waiting for my money back!
Salt cells.com .au
Dont waste your money ! My cell has never functioned at 100%. The 6 yr warranty means nothing and Steve fobs you off with one promise after another thats when you can get hold of him.!
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Rip Off No Warranty Won't Call Or Email You Back
I bought a replacement cell from this company less than a year ago and it stopped working 2 months ago. The cell is supposed to have a 5 year warranty. However, I have made a dozen calls and left voice messages several times but have never received a call back or message from them and it has been over 30 days since I began trying to get ahold of someone. So your warranty is useless and so is your cell after less than a year. They go under several different names in the USA but the main operation is in Australia. RIP OFF Save your money and buy elsewhere.
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