Very poor customer service and Cell did not fit
Ordered a replacement cell paid my $400 and it came within a few days. Trouble was the replacement cell housing was poorly manufactured and would not fit the unit as claimed. Sent emails with photos describing the problem no reply sent more emails, phoned and was fobbed off when Steve answered his phone. Eventually I gave up. I had pay for a 3D printer to make an insert to get the cell working. Although it is working now I don't hold much hope that it will be good as the original. I definitely do not recommend this vendor.
Pentair Free Flow Salt Chlorinator
Had one for 2 Years and 10 Months, Warranty was 3 Years, Spoke to Pool & Spa Wharehouse they looked into it, next to No Help at all, called it High Salt Damage and voided Warranty. Definitely Never use this Product again. Using a Different Pool Shop as well. Very poor Support for an expensive Unit
Warning Warning Warning Do Not Trust This Supplier
Salt Cell NEVER received.....
I agree with all the negative responses to this business. I lost $895.00.
I was unable to obtain a courier tracking number after many attempts and a promise by [name removed] to email this to me.
Do not trust unless your happy to throwing your money away.
I have reported them to ACCC and my bank hoping to get a refund.
Finally I wish I had seen this site before I decided to use them as I certainly would have keep away....
Complete Rip Off and ZERO Integrity
This company lacks integrity. Quick to take your money and when returning the product will not answer phone calls, or SMS, or even to the online contact form. Sent numerous messages. Tried over twenty phone calls, and at least ten plus online contact forms and SMSs.
Buyers beware and be warned. Very helpful when making enquiries, so do not be suckered.
I wished I read these reviews before I purchased from them as I am still waiting for my money back!
Salt cells.com .au
Dont waste your money ! My cell has never functioned at 100%. The 6 yr warranty means nothing and Steve fobs you off with one promise after another thats when you can get hold of him.!
Salt-cells.com.au - rip off
These people take your money and dont send product. Steve is a thief and a liar
Salt-cells.com.au is his new site sets them but doesnt deliver then changes the name of his company. Total scammer
Rip Off No Warranty Won't Call Or Email You Back
I bought a replacement cell from this company less than a year ago and it stopped working 2 months ago. The cell is supposed to have a 5 year warranty. However, I have made a dozen calls and left voice messages several times but have never received a call back or message from them and it has been over 30 days since I began trying to get ahold of someone. So your warranty is useless and so is your cell after less than a year. They go under several different names in the USA but the main operation is in Australia. RIP OFF Save your money and buy elsewhere.
Beware of these sites
Salt cell worked with modification but only for 2 years
I bought a salt cell from this company 2 years ago.
They supplied me with an incorrectly sized plug but I was able to modify it by attaching my old one to make it work.
I sent them photos and rang for help. Did not get a response.
The cell has lasted 2 years and needs replacing.
Be aware as they also operate under a different name.
Warning, do not use this company.
They advised me what cell to purchase. The product looked similar but did not fit and could not be made to fit the genuine holder/ container. I phoned them and they said they are all the same so no point in returning it, I said I could return the whole unit so he could see it would not fit, eventually he said he would contact his supplier and phone me back, that was the last time I could ever get in contact with him, he would not answer my calls from then on. I contacted Fair Trading, they tried everything they could to get hold of him but he w...ould not answer their letters, emails or phone calls. BE warned, do not have anything to do with this company or any other names this company goes with. Customer service is just lip service with these people.
Disappointed in the lack of communication
I did my research and was swayed by the photos of the cell that I required. I was not after the non hard wired type and my installation would not allow it...I went with the photo as displayed on the website. When I received the item it was not as per described on the site and was not of a hard wired variety. In fact it was a multi pug variety and in fact it can be purchased at a lot of sites for a lot less including postage. I then returned the item, express post as I could not get the owners to answer any calls or respond to emails....it has been nearly 4 weeks and still no response back, either via email and or phone after multiple attempts. Extremely unprofessional and in essence I cannot recommend ...
My advice is to shop elsewhere.
I had a similar experience as Sue. I ordered a pool pump in February 2015. I was told I would receive the delivery within two days. When the pump didn't arrive I contacted the supplier who told me it had been sent and the Couriers must have lost it. He said he would send another one and I would have it within two days. Three days passed and still no pump. Owner advised he would call me on the Saturday after he followed up on the second missing pump. This did not occur and I ordered a pump from a local supplier and had it installed on the week...end. On the Monday, Salt Cell's pump turned up, 10 days after I ordered it. I contacted the supplier and advised that I would be returning the pump, unopened, by registered mail and requested a full refund of which he assured me would be done upon receipt of the goods. The pump was collected from the post office some 3 weeks after it arrived there. Owner is not returning my calls and has not refunded my account. He advised Dept of Fair Trading that he had refunded us on the day he was contacted by them. To date I still have not received a refund. DO NOT ORDER FROM THIS SITE.
Extremely poor customer service
Bought a replacement salt cell from this site in late December. The quality of the product was extremely poor and it was too big to fit existing cylinder. Posted the cell back to them on January 14, 2015 with a letter enclosed asking that they email me to confirm they had received the package and requesting a full refund. No response whatsoever so I rang them on February 4, 2015 to see if they had received the package and was told by [name removed] "that its probably somewhere in the warehouse and he would have to look for it." On February 1...3, 2015 I again sent another email requesting a full refund and if they chose to remain non responsive would take my case to Dept. of Fair Trading. Contacted Dept. of Fair Trading and have on March 12, 2015 finally received a full refund The saltcellsite.com.au, Heritage Pools and Spas and poolstoredirect.com.au on the internet listings, are one and the same. These three sites look very genuine. The sites even have a full page Refund Policy - 100% customer satisfaction Guaranteed. To those who are considering making a purchase please go into all these related sites and read the testimonals. Unfortunately for me I ordered first and then went on to read the testimonials. I should of cancelled my order but decided to give them the benefit of the doubt. Big mistake and lesson well learned. ONLY BUY FROM A REPUTABLE BUSINESS.
Extremely poor customer service, probably a fraudulent site
I made payment over the phone for a salt cell. One week later I have received nothing and despite numerous phone calls I have received no reply
Do not purchase from this site
Purchased a pool salt cell. Tested but did not work. Contacted trader and he adviced me to return the goods for a full refund. Shipped goods by registerd courrier on the 01/07/2014 and it was received by him on the 4/07/2014 and signed @ 7.00am. Denied receiving the goods untill I produced proof from Australia Post. Agreed to process the refund ASAP. After 3 days when I contacted him he says he needs to check with his bank as to what happenned to the refund. Does not answer my call but If I call from another mobile he would answer. Now his excu...se is the goods returned were damaged and he has cancelled the refund Very doggy operation. I have taken the matter up with ANZ bank and lodged a complain with NSW fair Trading The cells do not work
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