Reviewer Photos & Videos
Excellent shutters, great value for the price-point. Will buy again.
The online quoting process was very easy to follow & the customer service was exemplary. We have an older house and the windows were slightly different sizes, which was easily accommodated and they fit perfectly. The shutters arrived in the timeframe quoted and were well packaged.
Install was again, very easy to follow and took perhaps 20 minutes per window.
We plan to order again from The Shutters Department.
Fantastic product and service
We found the measuring and ordering process to be very easy with wonderful support from the customer service team. At all stages throughout the process we were kept informed and our shutters arrived early and in perfect condition. The installation was super easy and we are thrilled with them. Thanks so much for your great product and service! We will be ordering more!
Exactly as we ordered and they look fantastic!
The shutters were very easy to order; the website took us through every step. Communication was excellent and staff very helpful as we had many questions! We have never installed shutters before but managed just fine. We did have queries regarding the installation and some instructions in the boxes would have been helpful however one on line chat and we had all the information we needed. Shutters have been caulked in and look very professional. Thank you Shutters Department!
Extremely happy with the quality & customer service from this company. Our shutters arrived packed well and easy to install. Staff are extremely helpful throughout the entire process.
Love our shutters, I would totally recommend.
Looks good and does what I wanted
Shutters staff very helpful in choosing appropriate shutter design and sizes. Delivery time frame was about 9 weeks and made clear upfront. Shutters arrived undamaged and to exact specifications. Installation was straight forward and overall appearance and effect was exactly what I wanted.
Nothing but praise.
From the moment I ordered my shutters to delivery I have had nothing but total support and help. I have recommended The Shutter Department to friends over and over. My shutters are perfect, even the most difficult window looks like a picture for a magazine article. Looking forward to ordering for my other 2 houses in the future
Was the missing part of my living room
The process to measure was easy and the final phone call once the order was received helped answer all of my questions. The shutters are very easy to install and would recommend to anyone who is able to operate a power drill.
Best company I’ve dealt with
I’ve actually been waiting for the opportunity to provide this feedback. This is a company who really understands service. The online process is simple (even a non-technical person could design their own blinds), you immediately get a service call to check your measurements, And you’re updated the whole way through the manufacture process. As for the blinds - WOW! So simple to instal as well :)
Excellent product ⭐⭐⭐⭐⭐
We have just installed our 3rd lot of shutters and have also placed another order. The ordering process is so easy to navigate and with the assistance of the customer service team they make sure that all the information you provide is correct,which then makes the installation process so easy. We have a limited household budget so being able to order our shutters as we can afford them has been so handy. I highly recommend The Shutters Dept, their products are excellent.
Super user friendly!
Ordering process was super easy, great system to have a phone check in with a team member before the order is properly processed. Really gave me peace of mind. Shutters look great and were super easy to install.
Will definitely be a repeat customer at the Shutters Dept.
I struggled to get a local company to come and quote before I found ShuttersCo. Really easy to estimate and order, great follow up from the team and lots of resources to use. They were delivered ahead of schedule and really easy to self-install.
Love our new shutters!
Extremely happy with our new shutters from Shutter Dept. The website, design and ordering process was fantastic and very simple. Great customer service through all parts of the process. We received super helpful advice for difficult size/shaped windows which made the design process so much easier (thanks Demi!). I highly recommend this company and wouldn’t hesitate to use them again in the future.
Perfect customer service
easy to order online and great follow up once ordered. My husband and myself installed the blinds ourselves, we did have a problem but not from the shutter dept, i told husband instructions were sent in an email, his reply was " I don't need instructions, how hard can it be", well as it turned out we had installed them wrong way round. I did contact shutter depot thinking we had our blinds made wrong, but no it was just my husband not reading the instructions lol. I could not have asked for better customer service, they called me to help fix "m...y problem" (lol my husband). After a 3 way call and me telling hubby to just turn 1 shutter around as per Shutter dept phone call to double check we have our beautiful blinds in our whole house and i could not be happier, absolutely love them. Thank you to Gil and Christina you were fantastic and highly recommend your company.
Competitive Pricing. Smooth, Enjoyable Process. Great Results.
The website was better than all competitors and was actually fun to design the shutters. The sample pack was extremely helpful and professional. The shutters arrived on time (days early) and simple to install by following online video. Very happy would highly recommend.
Love my shutters. I have recommended to others!
Thanks Shutters direct. I love our new window dressing. Very luxe and installing them was a breeze. Just perfect! Shutter direct also had Excellent customer service and kept me informed of delivery throughout the process. Would highly recommend.
Questions & Answers
I want to replace my glass louvre’s with bi fold shutters. Are they a solo product or do I have to have. a glass window also?
Also the window is 5metre above ground, meaning I will only be able to install from the inside. Is this feasible?
Shutters Team -.The Shutters Department
Hi David, sorry but I'm not sure we're much help to you. We only do hinged white plantation shutters (rather than bi-folds) so I'd imagine that this kind of project is probably best for a M&Q business where they can do more custom jobs, especially if you're looking at doing an install 5m above ground. Good luck!
Shutters Team -.The Shutters Department
Hi David, I'm not aware of any online supplier offering tracked shutters ('double hinged' yes - that's something we can do, but tracked bifolds or sliding doors are a more complicated product I haven't seen offered for DIY installation). Best bet is to arrange a free measure and quote from a couple of local suppliers I think! (Also to add to your original question, yes, internal shutters are designed to sit behind a glass window, not a stand alone product).
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