Reviewer Photos & Videos
Best company I’ve dealt with
I’ve actually been waiting for the opportunity to provide this feedback. This is a company who really understands service. The online process is simple (even a non-technical person could design their own blinds), you immediately get a service call to check your measurements, And you’re updated the whole way through the manufacture process. As for the blinds - WOW! So simple to instal as well :)
The process from start to finish was streamlined. I must admit I was doubting the advert but with great communication from staff, the assurance they provided, my anxiety of buying this product online was gone. The staff assisted me with all my questions and requests. I received the blinds and they were perfect. My husband and I had them up in less than an hour for both blinds.
Thank you ShuttersDept my bedroom looks amazing.
Excellent product ⭐⭐⭐⭐⭐
We have just installed our 3rd lot of shutters and have also placed another order. The ordering process is so easy to navigate and with the assistance of the customer service team they make sure that all the information you provide is correct,which then makes the installation process so easy. We have a limited household budget so being able to order our shutters as we can afford them has been so handy. I highly recommend The Shutters Dept, their products are excellent.
Super user friendly!
Ordering process was super easy, great system to have a phone check in with a team member before the order is properly processed. Really gave me peace of mind. Shutters look great and were super easy to install.
Will definitely be a repeat customer at the Shutters Dept.
I struggled to get a local company to come and quote before I found ShuttersCo. Really easy to estimate and order, great follow up from the team and lots of resources to use. They were delivered ahead of schedule and really easy to self-install.
Love our new shutters!
Extremely happy with our new shutters from Shutter Dept. The website, design and ordering process was fantastic and very simple. Great customer service through all parts of the process. We received super helpful advice for difficult size/shaped windows which made the design process so much easier (thanks Demi!). I highly recommend this company and wouldn’t hesitate to use them again in the future.
Perfect customer service
easy to order online and great follow up once ordered. My husband and myself installed the blinds ourselves, we did have a problem but not from the shutter dept, i told husband instructions were sent in an email, his reply was " I don't need instructions, how hard can it be", well as it turned out we had installed them wrong way round. I did contact shutter depot thinking we had our blinds made wrong, but no it was just my husband not reading the instructions lol. I could not have asked for better customer service, they called me to help fix "m...y problem" (lol my husband). After a 3 way call and me telling hubby to just turn 1 shutter around as per Shutter dept phone call to double check we have our beautiful blinds in our whole house and i could not be happier, absolutely love them. Thank you to Gil and Christina you were fantastic and highly recommend your company.
Competitive Pricing. Smooth, Enjoyable Process. Great Results.
The website was better than all competitors and was actually fun to design the shutters. The sample pack was extremely helpful and professional. The shutters arrived on time (days early) and simple to install by following online video. Very happy would highly recommend.
Love my shutters. I have recommended to others!
Thanks Shutters direct. I love our new window dressing. Very luxe and installing them was a breeze. Just perfect! Shutter direct also had Excellent customer service and kept me informed of delivery throughout the process. Would highly recommend.
- Verified customer
Love them and fabulous customer service!
Easy to install, they look amazing amazing and fabulous customer service from the initial first contact right until the delivery.
Highly recommend and very cost effective in comparison to what friends & family have paid elsewhere. Great quality!!
Delivery contractor cost 5 star review.
Great experience and communication, I found them easy to install, they are good quality, well packed and labelled. The issue was the Australian courier delivery. I was home all day no knock on the door or message, all 30 boxes stacked on the driveway, my wife discovered them when she arrived home. My front door camera didn't show anyone even make an attempt to knock or ring the bell. Luckily all items accounted for! This was the only negative.
Great Shutters, delivery wasn’t great
The shutters were great, delivery was terrible, shutters were left at the local shop before they opened, signed by the driver as received when they were left unattended and no advice sent to me that they had been left there.
Perfect sizing and style exactly as shown
Sizing perfect and very easy to install my husband installed each blind in 20mins. Colour perfect match to other blinds bought at a higher price. Very easy cheap and perfect would recommend to every one if you can wait for 6-9 weeks. Communication all the way through especially this time of covid!
Fantastic product at a great price
Fantastic customer service throughout the whole process. Shutters arrived, well packed and are a quality looking product. Simple to install and the finish is of a high standard. Very happy and will be buying more.
Beautiful Shutters at a Reasonable Price
We love our beautiful shutters and they were so easy to install! The quality is great and everyone has commented on how perfect they look. The updates I received while the order was being prepared and shipped was so helpful.. and the customer service from the team was second to none. Special mention to Demi who put in a lot of time to make sure our order went through smoothly. Would not hesitate ordering from The Shutters Department again or recommending them to friends & family.
I have just placed my second order from Shutters Dept. at first I was a bit worried about ordering online and if they would fit but the whole process has been so easy from placing the order and then the follow up call and then we installed them and they fit like a glove and I keep recommending them to everyone.
This is the second time I've purchased from Shutters Dept. I honestly cannot fault one little bit of the whole process. They have the best customer service I've ever experienced anywhere, their website is easy to use and order from, I receive regular updates from them as to where my order is at and they supply a great quality product for reasonable price.
Questions & Answers
I want to replace my glass louvre’s with bi fold shutters. Are they a solo product or do I have to have. a glass window also?
Also the window is 5metre above ground, meaning I will only be able to install from the inside. Is this feasible?
Shutters Team -.The Shutters Department
Hi David, sorry but I'm not sure we're much help to you. We only do hinged white plantation shutters (rather than bi-folds) so I'd imagine that this kind of project is probably best for a M&Q business where they can do more custom jobs, especially if you're looking at doing an install 5m above ground. Good luck!
Shutters Team -.The Shutters Department
Hi David, I'm not aware of any online supplier offering tracked shutters ('double hinged' yes - that's something we can do, but tracked bifolds or sliding doors are a more complicated product I haven't seen offered for DIY installation). Best bet is to arrange a free measure and quote from a couple of local suppliers I think! (Also to add to your original question, yes, internal shutters are designed to sit behind a glass window, not a stand alone product).
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