Reviewer Photos & Videos
Perfect fit and quality
Great support every step of the way and ability to ask questions and get helpful value adding answers. Tricky windows with glass louvres and awkward setbacks. Staff at the Shutters Dept were technically spot on so everything fits perfectly. Price and quality amazing. Beautifully packaged so no transport damage. Hiccup with delivery (freight transport) was quickly and efficiently followed up and fixed. Passed my free sample box to my window cleaner who will be buying for his home soon.
Excellent customer service an product
The website design centre was very easy to navigate through. Once my order was placed I was contacted very swiftly to talk through the measurements and make sure everything was perfect before they went to the manufacturers. I was updated throughout the whole process and given an estimated date of delivery. When the shutters arrived earlier than scheduled I was so excited. They were very well packaged and as a result had no damage. The instructions on the website for installation were so easy to follow and my husband had them installed in a few...hours. I absolutely LOVE them and was so happy with the price we paid which was much cheaper than other quotes I had received. The quality of the product is amazing and I would recommend to anyone. Thank you!
- Verified customer
Excellent customer service
I was incredibly hesitant to order DIY shutters. There are actually a lot of things to consider - colour, exact size, mount type etc. However, after having an installer quote shutters for a single window then comparing it to an online quote from shutters dept, we would be several hundred dollars better off just for one window! The only thing I would say about the experience is that they’re modest in their description of their service model. They say after ordering the shutters, a rep will call you to review your order. What I expected was a qui...ck box ticking call asking if I was sure I had measured correctly to cover them if the shutters didn’t fit. What I got was a 1/2 hour consultation with a lovely woman who was very knowledgeable in shutters. We had a video call and she looked at my window and made suggested changes based on the direction it faced, where it was in the house and the style of the mouldings around the window. She followed up by sending me an email with all the changes we discussed (none of which changed the price of the shutters). Once they were ordered, the good communication kept coming. I was kept up to date or where my shutters were, when I could expect them and was sent links to detailed and easy to follow installation instructions. Installation was pretty hassle free (We’ve never installed shutters before so there were a few hiccups) but took roughly an hour to complete and they look well made and not at all self installed. I really do recommend this company. If you’re even remotely handy, you’re getting a professional experience for significantly less than you would pay someone else to do it for you.
From the moment we opened the website until we finished the install it has been a very satisfying experience. The whole measure up and ordering process is so easy and all followed up with a phone call and a sample pack. During the manufacturing phase, we were kept updated and provided with accurate delivery dates. It didn't stop there, The shutters are of very high quality and even the packaging is worth a mention, shutters arrived in perfect condition. Installation was a breeze with many helpful tips, photos, and videos. I have no difficulty in recommending The ShuttersDepartment and have already told family and friends about our purchase experience. Thanks again to a well-coordinated team, we will be back!
The absolute best!!!
From start to finish, dealing with TSD has been seamless. Being able to measure our requirements and then get an immediate quote & then having someone video call to check all the measurements are absolutely correct before submitting the order. Installing the shutters was a breeze and a perfect fit....such an easy process and they make the rooms look even more gorgeous!! We will definitely be doing a couple more rooms using TSD. So affordable and I can see why they have such a fabulous rating. The wait time to get the shutters made was all worth it. Thanks team, you guys and gals rock!!!!
Awesome plantation shutters, easy system to navigate and place order online.
Love our new custom made plantation shutters, made for a large louvred window. Great customer service and they kept us informed throughout the process of production, shipping and delivery. They arrived earlier than initially advised, were a perfect fit and they were easy to install as well.
Questions & Answers
I want to replace my glass louvre’s with bi fold shutters. Are they a solo product or do I have to have. a glass window also?
Also the window is 5metre above ground, meaning I will only be able to install from the inside. Is this feasible?
Shutters Team -.The Shutters Department
Hi David, sorry but I'm not sure we're much help to you. We only do hinged white plantation shutters (rather than bi-folds) so I'd imagine that this kind of project is probably best for a M&Q business where they can do more custom jobs, especially if you're looking at doing an install 5m above ground. Good luck!
Shutters Team -.The Shutters Department
Hi David, I'm not aware of any online supplier offering tracked shutters ('double hinged' yes - that's something we can do, but tracked bifolds or sliding doors are a more complicated product I haven't seen offered for DIY installation). Best bet is to arrange a free measure and quote from a couple of local suppliers I think! (Also to add to your original question, yes, internal shutters are designed to sit behind a glass window, not a stand alone product).
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