21 questions from our users
Hello, do you have lenses for a pair of Timberland TB2136 58 mm wide,
Is this business still operating? Can’t get emails answered or phone answers and cart won’t load properly.
Hi Annab, yes, still going strong. We strive to get back to emails in 1 business day. After a weekend this may take two days as volumes are high. I'm not sure what the phone situation would be as we ...answer them from 6:30 am to 5pm AEST Monday - Friday. If you are in a different part of the world you will have to either leave a voice mail or call during our business hours to get someone. I did notice that our Voice Mail box which holds 100 filled up over the weekend and that could have been the issue as once that's the case it may just ring out or not allow you to leave a message. However, that has been cleared as of yesterday. Hope that helps, Email: firstname.lastname@example.org Phone: (we have many for different parts of the world but all route to +61 260090908
Hi there, just wondering the difference between polarised lens & your SFxEdge lens? Thanks so much
Hi KStar, polarized lenses have a 2nd layer which is the polarization lens. This film acts like a million microscopic mirrors that reflect light away from your eyes if the light is coming in at an a...ngle. It's designed to block road and overhead glare. Cosmetically they look the same as a regular (SFX Edge Lens). All our lenses block 100% UV and high quality lenses. It's just the polarized that have the added glare protection which makes them a lot more popular. They are more complex to make thus cost a bit more. If you don't have polarized lenses today then the Edge would be perfect if you enjoy what you have.
How long is shipping to Canada? Postal code N3W 2G9. I'm looking to replace polarized lenses for my husbands Maui Jim Stingrays. He's a little worried buying 'aftermarket' but you do have really good reviews. If you have anything to add to ease his mind that be great. Thx so much.
Hi Jenny, Normally shipping to Canada can take 2-3 weeks with our free shipping or for a few dollars you can upgrade to express and get it in 1-2 weeks with tracking. However, with international b...orders closed all bets are off. DHL is no longer guaranteeing times. We've seen dealys of 1-3 weeks over what they state. Good news is it appears to be getting better. It's not all DHL, They use the domestic postal systems to perform the last leg within country and that's taking way longer than normal due to pandemic distancing and other reasons. Anyhow, best case at prsent is probably 2 weeks. Worse case 5 or 6. Sorry, wish things were better but the world will get back to normal before long. Craig and the team at Sunglass Fix
Dear Sunglass Fix,
I have a pair of Maui Jim Stingray sunglasses. Model number is MJ-103-10. Tortoise frame. Polarised brown lens with a mirror finish. I've cracked the right lens and would like to replace. How do ensure I get the right lens colour and mirroring. And what kind of lens do you provide for this model please?
Hi Mike, your best bet is to visit our website at this link:
Thanks...I've ordered the lens'.
How long does the replacement lenses last my Maui Jims lasted 2 years lost the colour in one of the lense can’t wear them anymore looks distorted and horrible
Hi Margaret, Replacement lenses like original lenses vary greatly in useful life. Much of the life of the lenses depends on the type of lens you have and the way they are treated and stored.
Thanks very much will have to order some more as they are the most comfortable sunglasses to wear iv had the frame for around 8 years
Hello I was wondering if you supply replacement lenses for Burberry 3088 sunglasses ? Thanks, Jess
HI Jess, I just checked our site and unfortunately we don't carry the 3088's yet. However, we would have not problems making and installing a pair for you.
It's the same price as buying the lenses w...
Are these lenses genuine? They don’t have the Tom ford print on them and they are not the correct colour as my previous ones?
No, they are not genuine from the original manufacturer. But the lenses seem to be so good. Thats where you save! If you want the genuine, be prepared for the cost...you might want to get a new pair then...
Hi, Can u replace Annette mask lenses? I’m finding it hard to find anyone who replaces these lenses
Hi Luke, I'm sorry but we can make lenses for almost every pair of sunglasses made with two separate lenses. We have not been able to work out a good way of making the mask lenses yet. We may look i...nto it into the future but at present time we can not make masks/google, single lenses. Best bet is to try to contact Arnette Directly. They may have lenses if the model is still in production. Thanks for asking, Craig Anderson CEO and Founder of The Sunglass Fix
Hi Luke. Did you mean Arnette the diving masks ??? If so it depends where you live but mikesdivestore London UK do standard and prescription lenses for masks even if you take your own mask in. They also ship worldwide. Jools
Hey there, I’ve got a pair of Oakley Twoface sunglasses with really scratched lenses (
Colour: Polished Black Iridium
Precision formed aluminum lower orbital and O Matter upper
HD Polarized lenses
Lens Category: 3), have you got lenses available for these sunglasses at all?
Thanks, any feedback appreciated, cheers, Jeremy e. [email address removed] or m. [moblie number removed]
We make a wide selection of lenses for the Oakly Twoface sunglasses. I'm not totally famiiar with all the oakley names of thei lenses. However, we do have several black Category 3 lenses with different finishings. ...We have a plain black lens, a flash silver mirrored lens, a red/orange mirrored black lens and a blue/purple mirrored black lens all polarized. Your best be it to visit the site here. Select Polarized and find the lens that best matches your current lenses (or find one you like even better). HOpe that helps. Craig https://www.thesunglassfix.com.au/sunglass-lenses/oakley-two-face-replacement-sunglass-lenses-60mm-wide
I have a pair of rayban rb3016 clubmasters and i need to replace the lenses. My only question is will the left lens still have the rayban logo? I really enjoy the logo and its a deal breaker if it won't.
Hi, Sorry, no logos, just great lenses. We manufacture our own lenses and have nothing to do with Ray Ban.
Best bet is to go to Sunglass Hut who is also owned by Luxottica (who owns Ray Ban too). ...
I have a pair of Prada SPR 12S ( new 2017) that are totally scratch from being dropped . Do you have these lenses or could I have some customer made for this frame ?
Hi Julia, I have checked the site and lenses are not currently available for the Prada SPR12S frames. Probably too new.
Your best bet is to order custom make lenses. here.
Hi, I have a pair of Preen Nottingham sunnies & have dropped them on sand & now there's annoyingly abrasion on each lens right at eyeball level, they're a lovely quality shade & would love to have you take care of them for me based on all your great reviews. not fussed if the lenses are slightly different to originals but ideally darker the better. if possible how do i get them to you.
Hi Gyorgi, I'm very sorry for the late reply. We are trying to work out why product review is not sending us notifications but have seen quite a number of reviews and questions come in that we have n...ot been alerted too. I am hoping someone has already helped you. However, the service works in one of two ways. 1) We can make and install lenses in almost any pair of sunglasses. In short you send your frames in and we send back all fixed up.
Prada sps 58q lens fix?
Hi Nik, I just checked out system out and we don't have lenses ready to send out for the Prada SPS58Q.
However, I've looked up the frames online and we'd have no problems custom making you a pair.
1. Is there a phone # other than an international # that is available to call?
2. Is there an international shipping fee?
3. What is the policy if the lenses do not fit?
Hi Tootsie, There are 3 phone numbers you can reach out at all on 1800 Sun-Fix or 1-800-786-349 works within Australia, so does 0260090908.
USA Routed To Australia 1-530-562-4800 (3PM -1AM PST) is pr...
My other two questions were not answered.re: shipping cost & if lens
Hi Tootsie, sorry, I see they didn't answer you question fully.
Shipping for lenses is free anywhere in the world unless you want tracking.
We do guarantee lens fit. Main thing you must be sure if...
Can u put in rx single vision sunglass lenses in my tory burtch sunglasses?
Hi, Shannon, sorry for the late reply. I'm sorry but at this time we only deal with Sunglass Lenses, not prescription of any sorts. Your best bet for prescriptions are optometrist. Hope that helps, Craig and the SGF TEam
replacement lens rb3502. the site says u have replacement lens. Will they have the rayban logo on them?
No they will not
Hi, I just wanted to add to Kpo's response.
We operate like an optometrist and make lenses for all sunglasses. Our goal as a business is to provide a service that most sunglass manufactures do no...
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