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The Sunglass Fix (page 4 of 13)
Online store, Physical storeBubanorwich
- The Sunglass Fix
- Verified customer
In the Bin!
So with the good reviews I thought i couldn't lose but ... i did! I watched the vids and got to work but just couldn't get the lenses to fit. They say the lenses are a guaranteed fit but as an engineer by trade I measured the lenses and there over size of the originals by .3 of a milometer. The top of the frame near the screw doesn't sit flush because the lenses are bigger than the originals all the way round. I complained and they replaced the lenses but there still over size so in the bin they go as i nearly damaged my frames trying to make the lenses fit the first time.
Waste of time and money ... track the originals down there be glass not plastic and fit!
3 comments
Asked for a refund never came ! I'm done with this company
Craig A.The Sunglass Fix
Hi Neville, I'm very confused as we have record of sending you a 2nd set and refunding you in full on Oct 11th 2017 in attempts to try to resolve whatever issue you had. I understand you didn't want... Read more
to send in the frames for us to fit the lenses for you. It's a long way and that's why we sent the 2nd set of lenses instead and refunded you when you still had problems. Please check your card or pay pal account and you'll clearly see the funds in your account. I'm happy to send through the transaction id's if that helps you locate your reimbursement. The Sunglass Fix supports over 100K models and rarely has fit issues but it does happen. However, I'm very surprised it happened twice in your case especially considering how many of that particular lens we have sold without issue. Anyhow, we are sorry it didn't work out for you and you've decided on another option but we did go through pretty big efforts to help you save your frames and would have if you could have sent them in. Craig CEO and Founder of The Sunglass FixSimilar opinion? Write a review on ProductReview.com.au!
MarcoNew South Wales
- 3 reviews
- The Sunglass Fix
- Verified customer
Perfect Experience. Will be going back.
After having my Ray Bans for a few years the original lens where destroyed. I was searching everywhere to try and find another pair but I stumbled across The Sunglass Fix. I was delighted to see they carried replacements for my glasses that had been discontinued by the company I purchased them through.
The lens arrived promptly and where a solid 10/10. I was able to select the level of tint and colour before checking out and I prefer the tint provide by The Sunglass Fix over the original lens. The lens I brought are now 6 months old and are...Read more
still in perfect condition even with the way I treat my glasses. The lens for my particular glasses where easy to replace as the frame is plastic. I assume if your frames are not plastic they might be harder to replace but there are videos on their website / YouTube channel to step you through replacing them. I have noticed that other people are complaining that the lens do not come with 'Ray Ban' written on them. This is obvious as the lens are not genuine Ray Ban lens, they are replacements. So do not buy these lens if you care about the brand being printed on them.Similar opinion? Write a review on ProductReview.com.au!
ClareIreland
- The Sunglass Fix
- Verified customer
I have my favourite sunglasses back!
Highly recommend! Scratched my Prada's on hols and thought I would have to bin them, thank god for Sunglass Fix!! Thank you soooooooooo much! Took a bit of effort to get old lenses out and new in but am absolutely delighted xx
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- The Sunglass Fix
- Verified customer
3rd time, and keep coming back
This is the third time I have had sunglasses repaired. Paying $60 to get new lenses in a $200 pair of sunglasses where the frames aren't damaged is a no brainer. Excellent value and workmanship and even have my wife getting her glasses repaired instead of spending $300 on a new pair! What a win! I can't recommend The Sunglass Fix enough. Their customer service is excellent, their shipping packaging is robust and their turnaround time is fast.
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arcadia10Perth, WA
- 23 reviews
- 26 likes
- The Sunglass Fix
- Verified customer
Fantastic service and quality by The Sunglass Fix!
What a great find this little company based outside Byron Bay is! They custom-cut and installed lenses in my 8-year old semi-rimless RB 3217 Ray Bans - I just received them back today and they look amazing! The turnaround time was just over 3 weeks, and that involved posting them from/to Perth which took a week in each direction. I was about to bin my sunglasses after the lenses cracked when I tightened the little screws holding them in (silly me!) and was actually looking for new sunglasses online when I came across an advert for The Sunglass ...Read more
Fix. The replacement lenses were unbelievably reasonably priced, and the consistently good reviews were very confidence-inspiring. Communication was fantastic - after I had placed my order online, an email was received telling me how to get my frames to The Sunglass Fix, another one advised me that they had arrived, then a final email notified me that they had been posted back to me and gave me the Australia Post tracking number. A potential complication was that I decided shortly after posting them to change the order to have them polarised, and then also a little later to change the colour of the lenses from green to dark grey. These changes were received with good grace - nothing is too much trouble for The Sunglass Fix! They confirmed my requested changes to my order by email and my online order page was also updated. I thought there might be additional costs involved with all this chopping and changing at the last minute, but no. As they say on their website, customer satisfaction is their priority. I am very, very happy that I decided to get my lenses replaced instead of just consigning my favourite sunnies to landfill (as I'm sure a lot of people do once they've damaged their lenses and don't know where to go to get them replaced). The entire experience from start to finish was overwhelmingly positive, and I will be recommending The Sunglass Fix to all my friends. A lot of Australian businesses could learn a thing or two about customer service from the Sunglass Fix!Similar opinion? Write a review on ProductReview.com.au!
Nick D.Sydney, NSW
- 3 reviews
- 1 like
Awesome service!
Ordered a pair of lenses for my 7 years old Ray Bans. Once I have received them, I realized I ordered the wrong size and raised with the support. They sent (at their expense) the SAME day the RIGHT pair of lenses along with a PREPAID return envelope to return the wrong one I have ordered. How awesome is that?
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will.georgoSydney, Australia
Excellent Service
The Sunglass Fix is personable, efficient,quality and excellent communicators.They know how to fix sunglasses and they are professional and very organised.I was so happy to find a company that did this. My lovely sunglasses suffered a slight crack on one of the lenses and rather than buy a new pair I was able to fix.
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Awesome! Very good!
Replacement black/red mirror for Ralph 5208. Very nice! Just ordered the G 15 green mirror also fo mix up.
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Michael h
- 2 reviews
So happy to have found replacement lenses!
Service by Sunglass Fix was excellent, and the lenses fitted beautifully into my Ray Ban frame, plus the little extras I bought came in very handy!
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Great communication and product
After multiple inquiries from myself, The sunglass fix was consistent in replying on time and sending ample information and pictures to help me. Great product too. Thank you
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Mako Sleek
Awesome replacement lenses, fast delivery, value for your bucks. Cannot fault them. The Sunglass Fix website video on removal and installing of lenses is very helpful too. Will definitely be referring this company to others.
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NiftySt Ives 2075
- 5 reviews
- 3 likes
Brilliant service from Sunglass Fix
Some time ago I posted a negative review of Sunglass Fix. Clearly I was wrong, and I now have regrets about what I wrote. After my review, I was contacted by a customer support person, and the offered to not only provide replacement lenses, but if I wished, they would even fit the lenses for me.
I opted for them to fit the replacement lenses for me, so I posted the sunglasses to them.
They were returned to me in very quick time, and they are FANTASTIC. The sunglasses are better now than when they were made by RayBan!
I am so happy with them, and wish to record my utmost satisfaction with the quality of the lenses, and the courtesy and professionalism of the team at Sunglass Fix.
Thank you so much.
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You saved my Sunglasses from being ruined
After my husband purchased my Chanel sunglasses as a birthday present, I only got to wear them for a week before my daughter accidentally sent my sunglasses flying across the pepple crete and scratched them. For 1 year I wore them all scratched everyone told me that there was no point getting them fixed it would cost to much. My husband then cracked his lenses on his glasses and looked online and found Sunglass Fix. We couldn't believe how fantastic the service was, so quick and efficient and how perfect our glasses came back. Thank you sunglass fix I will definitely be using you guys in the future and recommending your company to all my friends.
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Love this product
I am a regular user of sunglasses fix as I have a terrible habit of leaving my sunnies laying around the house, car, work place. I always purchase their polarised lenses and find their product to of a very high quality that easily replaces my original lenses. Their shipping time is very quick and customer service is excellent. Replacing lenses is a fraction of the cost or purchasing new pairs, especially when the frames are still in excellent condition or you've found pair that fit perfectly and hard to find again.
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Great products, great service
I have bought 2 sets of polarized lenses from these guys over time and am thoroughly stoked with the product and the service.. Always a quick delivery and no hassles..
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SeanManly
- 3 reviews
Polarised lenses work great
The lenses arrived quickly, and popped right into my Oakley Holbrook frames. No issues. It's like having new sunglasses again, amazing. I don't think I'll ever go back to buying replacement sunglasses--buying lenses is easier and allows you to change the color style.
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Absolutely brilliant.
Great concept. Brilliant fast reliable service. To be able to buy Prada lenses in a rural area and have them delivered in 2 days is nothing short of unbelievable. Great well mannered staff.
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StevieGreater Melbourne (Metropolitan), VIC
- 5 reviews
Perfect!
Had the misfortune of breaking a lens in my quite new Rayban Wayfarers. Found these guys online offering replacement lenses, well priced, and placed an order. Received the new lenses quickly- perfect! Removing the old lenses was easy and the new ones just clicked in. Perfect fit, great quality, as good as new!!! Highly rated and would recommend them.
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Fabulous idea for replacing my Prada lenses.
I love Prada sunglasses but I am guilty of not treating them very well, I never remember to replace them in their box or material sleeve for protecting the lenses. My last pair of Prada I brought in Hawaii and within weeks I had scratched the lens not wanting to spend money on a new pair I searched the internet and unbelievably I found The Sunglass Fix website. I did check out the video about replacing the lens yourself but opted to have them do it for me. So I went on-line paid the money the next couple of days their pre-paid cardboard box a...Read more
rrived I placed my sunglasses in the post and then within 10 days I received my brand new Prada Glasses with the lenses and could not be happier. Would highly recommend this company and with the way I treat my glasses I am a repeat client.Similar opinion? Write a review on ProductReview.com.au!
JaydonPerth, WA
- 5 reviews
- 2 likes
Brilliant!!!!
So happy I found you guys. I had a good frame but the lenses got scratched. You cant buy lenses only from any of the major sunglass suppliers so sunglass fix was the perfect solution. The video helped heaps with installing.
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Questions & Answers
Gazzasked
Do they do prescription lenses to suit the sunglasses?
Gareth
1 answer
Not that I know about. Mine where a change out from RayBan mirror glasses. They are an amazing company if you need a direct change. No branding.
JennyDasked
How long is shipping to Canada? Postal code N3W 2G9. I'm looking to replace polarized lenses for my husbands Maui Jim Stingrays. He's a little worried buying 'aftermarket' but you do have really good reviews. If you have anything to add to ease his mind that be great. Thx so much.
1 answer
Craig A.The Sunglass Fix
Hi Jenny, Normally shipping to Canada can take 2-3 weeks with our free shipping or for a few dollars you can upgrade to express and get it in 1-2 weeks with tracking. However, with international borders closed all bets are off. DHL is no longer guaranteeing times. We've seen dealys of 1-3 weeks over what they state. Good news is it appears to be getting better. It's not all DHL, They use the domestic postal systems to perform the last leg within country and that's taking way longer than normal due to pandemic distancing and other reasons. Anyhow, best case at prsent is probably 2 weeks. Worse case 5 or 6.
Sorry, wish things were better but the world will get back to normal before long.
Craig and the team at Sunglass Fix
Mike Masked
Dear Sunglass Fix,
I have a pair of Maui Jim Stingray sunglasses. Model number is MJ-103-10. Tortoise frame. Polarised brown lens with a mirror finish. I've cracked the right lens and would like to replace. How do ensure I get the right lens colour and mirroring. And what kind of lens do you provide for this model please?
Thanks
Michael
2 answers
Craig A.The Sunglass Fix
Hi Mike, your best bet is to visit our website at this link:
https://www.thesunglassfix.com.au/sunglass-lenses/maui-jim-mj103-stingray-replacement-sunglass-lenses-55mm-wide
This is the product for your frames. We have a wide selection of lenses we make for the Stingrays. However, it's hard to know exactly what lenses you have. From what I can tell the MJ-103-10 specifies the Stingray in the Tortoise frame but not the lens colour.
You can send our care team an email with a photo to info@thesunglassfix.com.au and they can probably help you ensure you get the closest match if you can't work that out from the website.
Hope that helps, Craig and the Sunglass Fix Team
Thanks...I've ordered the lens'.
Best
Mike
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Craig A.The Sunglass Fix
Hi Buba, Sorry to hear about the fit problem. It's rare but it can happen. If we reshipped and the lens was still too large it could be one of two things. 1) You've got a different model number or t... Read more
he manufacture has slightly changed the model (we have seen this many times in the past). 2) We just have a corrupt design or a version control issue. With over 100K models this can happen. Rare, but as much as we try to have tight controls there are still humans involved and mistakes happen. I'm more than happy to work this out for you personally to best of our abilities. You can certainly ship the frames in and we'll make you a perfect pair and ship them back to you. We'll cover the shipping both ways. 1) If you give the model number off the arm and your order I can research it personally and see what we can do to resolve it for you. 3) You can also send the lenses back for a refund of course. my personal email is canderson@thesunglassfix.com.au. Again, sorry about the problems but do feel free to contact me directly so I can help sort this out. Craig Anderson CEO and Founder of The Sunglass Fix