- The Sunglass Fix
- Verified customer
Fantastic service and quality by The Sunglass Fix!
What a great find this little company based outside Byron Bay is! They custom-cut and installed lenses in my 8-year old semi-rimless RB 3217 Ray Bans - I just received them back today and they look amazing! The turnaround time was just over 3 weeks, and that involved posting them from/to Perth which took a week in each direction. I was about to bin my sunglasses after the lenses cracked when I tightened the little screws holding them in (silly me!) and was actually looking for new sunglasses online when I came across an advert for The Sunglass ...Fix. The replacement lenses were unbelievably reasonably priced, and the consistently good reviews were very confidence-inspiring. Communication was fantastic - after I had placed my order online, an email was received telling me how to get my frames to The Sunglass Fix, another one advised me that they had arrived, then a final email notified me that they had been posted back to me and gave me the Australia Post tracking number. A potential complication was that I decided shortly after posting them to change the order to have them polarised, and then also a little later to change the colour of the lenses from green to dark grey. These changes were received with good grace - nothing is too much trouble for The Sunglass Fix! They confirmed my requested changes to my order by email and my online order page was also updated. I thought there might be additional costs involved with all this chopping and changing at the last minute, but no. As they say on their website, customer satisfaction is their priority. I am very, very happy that I decided to get my lenses replaced instead of just consigning my favourite sunnies to landfill (as I'm sure a lot of people do once they've damaged their lenses and don't know where to go to get them replaced). The entire experience from start to finish was overwhelmingly positive, and I will be recommending The Sunglass Fix to all my friends. A lot of Australian businesses could learn a thing or two about customer service from the Sunglass Fix!
Ordered a pair of lenses for my 7 years old Ray Bans. Once I have received them, I realized I ordered the wrong size and raised with the support. They sent (at their expense) the SAME day the RIGHT pair of lenses along with a PREPAID return envelope to return the wrong one I have ordered. How awesome is that?
The Sunglass Fix is personable, efficient,quality and excellent communicators.They know how to fix sunglasses and they are professional and very organised.I was so happy to find a company that did this. My lovely sunglasses suffered a slight crack on one of the lenses and rather than buy a new pair I was able to fix.
So happy to have found replacement lenses!
Service by Sunglass Fix was excellent, and the lenses fitted beautifully into my Ray Ban frame, plus the little extras I bought came in very handy!
Great communication and product
After multiple inquiries from myself, The sunglass fix was consistent in replying on time and sending ample information and pictures to help me. Great product too. Thank you
Awesome replacement lenses, fast delivery, value for your bucks. Cannot fault them. The Sunglass Fix website video on removal and installing of lenses is very helpful too. Will definitely be referring this company to others.
Brilliant service from Sunglass Fix
Some time ago I posted a negative review of Sunglass Fix. Clearly I was wrong, and I now have regrets about what I wrote. After my review, I was contacted by a customer support person, and the offered to not only provide replacement lenses, but if I wished, they would even fit the lenses for me.
I opted for them to fit the replacement lenses for me, so I posted the sunglasses to them.
They were returned to me in very quick time, and they are FANTASTIC. The sunglasses are better now than when they were made by RayBan!
I am so happy with them, and wish to record my utmost satisfaction with the quality of the lenses, and the courtesy and professionalism of the team at Sunglass Fix.
Thank you so much.
You saved my Sunglasses from being ruined
After my husband purchased my Chanel sunglasses as a birthday present, I only got to wear them for a week before my daughter accidentally sent my sunglasses flying across the pepple crete and scratched them. For 1 year I wore them all scratched everyone told me that there was no point getting them fixed it would cost to much. My husband then cracked his lenses on his glasses and looked online and found Sunglass Fix. We couldn't believe how fantastic the service was, so quick and efficient and how perfect our glasses came back. Thank you sunglass fix I will definitely be using you guys in the future and recommending your company to all my friends.
Love this product
I am a regular user of sunglasses fix as I have a terrible habit of leaving my sunnies laying around the house, car, work place. I always purchase their polarised lenses and find their product to of a very high quality that easily replaces my original lenses. Their shipping time is very quick and customer service is excellent. Replacing lenses is a fraction of the cost or purchasing new pairs, especially when the frames are still in excellent condition or you've found pair that fit perfectly and hard to find again.
Great products, great service
I have bought 2 sets of polarized lenses from these guys over time and am thoroughly stoked with the product and the service.. Always a quick delivery and no hassles..
Polarised lenses work great
The lenses arrived quickly, and popped right into my Oakley Holbrook frames. No issues. It's like having new sunglasses again, amazing. I don't think I'll ever go back to buying replacement sunglasses--buying lenses is easier and allows you to change the color style.
Great concept. Brilliant fast reliable service. To be able to buy Prada lenses in a rural area and have them delivered in 2 days is nothing short of unbelievable. Great well mannered staff.
Had the misfortune of breaking a lens in my quite new Rayban Wayfarers. Found these guys online offering replacement lenses, well priced, and placed an order. Received the new lenses quickly- perfect! Removing the old lenses was easy and the new ones just clicked in. Perfect fit, great quality, as good as new!!! Highly rated and would recommend them.
Fabulous idea for replacing my Prada lenses.
I love Prada sunglasses but I am guilty of not treating them very well, I never remember to replace them in their box or material sleeve for protecting the lenses. My last pair of Prada I brought in Hawaii and within weeks I had scratched the lens not wanting to spend money on a new pair I searched the internet and unbelievably I found The Sunglass Fix website. I did check out the video about replacing the lens yourself but opted to have them do it for me. So I went on-line paid the money the next couple of days their pre-paid cardboard box a...rrived I placed my sunglasses in the post and then within 10 days I received my brand new Prada Glasses with the lenses and could not be happier. Would highly recommend this company and with the way I treat my glasses I am a repeat client.
So happy I found you guys. I had a good frame but the lenses got scratched. You cant buy lenses only from any of the major sunglass suppliers so sunglass fix was the perfect solution. The video helped heaps with installing.
Great Service, fantastic product and excellent communications. Highly recommended
I would highly recommend The Sunglass Fix. They were excellent in their communications, replaced the lenses on my Persol Polaroid sunglasses in a timely manner and the lens is the same if not better than the original lenses. Cant rate them high enough.
new wayfarer 2132 polarised lenses
The customer service from phone conversation was top class , clear precice and honest information, the replacement lenses what can I say they are at least compareable with the original but in my own personal view far far better, so crisp and clear to view cant go wrong for quality and value
Great lens great service
I can honestly say that all their claims about these lens are true. most advertising claims I am sceptical about;;
but these really are as good as they say .. I am in no way associated with this company in any way ;;
just a truly amazed customer honestly reporting on something positive for a change KEEP UP THE GOOD WORK
you deserve your success
- The Sunglass Fix
- Verified customer
Great easy way to fix your Expensive Sunglasses
Great quality, IMO better than originals. Colour options, Polarized option and easy installation. Quick postage, great price. Just don't get the brand on the lens (if you even had it originally)
Website is easy to use to find your model of sunglasses. Great communication. Attention to detail.
I fixed two Arnette sunglasses at the same time.
Questions & Answers
How long is shipping to Canada? Postal code N3W 2G9. I'm looking to replace polarized lenses for my husbands Maui Jim Stingrays. He's a little worried buying 'aftermarket' but you do have really good reviews. If you have anything to add to ease his mind that be great. Thx so much.
Craig A.The Sunglass Fix
Hi Jenny, Normally shipping to Canada can take 2-3 weeks with our free shipping or for a few dollars you can upgrade to express and get it in 1-2 weeks with tracking. However, with international borders closed all bets are off. DHL is no longer guaranteeing times. We've seen dealys of 1-3 weeks over what they state. Good news is it appears to be getting better. It's not all DHL, They use the domestic postal systems to perform the last leg within country and that's taking way longer than normal due to pandemic distancing and other reasons. Anyhow, best case at prsent is probably 2 weeks. Worse case 5 or 6.
Sorry, wish things were better but the world will get back to normal before long.
Craig and the team at Sunglass Fix
Dear Sunglass Fix,
I have a pair of Maui Jim Stingray sunglasses. Model number is MJ-103-10. Tortoise frame. Polarised brown lens with a mirror finish. I've cracked the right lens and would like to replace. How do ensure I get the right lens colour and mirroring. And what kind of lens do you provide for this model please?
Craig A.The Sunglass Fix
Hi Mike, your best bet is to visit our website at this link:
This is the product for your frames. We have a wide selection of lenses we make for the Stingrays. However, it's hard to know exactly what lenses you have. From what I can tell the MJ-103-10 specifies the Stingray in the Tortoise frame but not the lens colour.
You can send our care team an email with a photo to email@example.com and they can probably help you ensure you get the closest match if you can't work that out from the website.
Hope that helps, Craig and the Sunglass Fix Team
How long does the replacement lenses last my Maui Jims lasted 2 years lost the colour in one of the lense can’t wear them anymore looks distorted and horrible
Craig A.The Sunglass Fix
Hi Margaret, Replacement lenses like original lenses vary greatly in useful life. Much of the life of the lenses depends on the type of lens you have and the way they are treated and stored.
Non polarized lenses can last longer and their manufacturing process is simpler. They usually are a lens that is coloured and then treated with coatings to protect the lens.
Polarzied lenses are usually multiple lenses fused together. This fusing is usually a robust process but can deteriorate over time in extreme situations like heat or chemical attack and once the layers start to separate the process usually progresses as more things can make their way between the fused lenses causing further separation.
That said, I've seen lenses last for a week as they get scratched through a large drop or contact with a very sharp object in a bag affecting the main visual portion of a lenses. I've also seen both regular and polarized lenses last for 7 or more years with good care.
Lenses are also made from different material. Maui Jim uses Glass lenses in some of it's models as well as plastic in others. Plastic is lighter and safer and can be used in many rimless light frames models. Glass, being 3 times as heavy is usually used in full framed sunglasses. Glass is harder than any plastic hard coated lenses I've seen on the market. Therefore, it's usually stronger in terms of scratch protection. That said, one drop and the heavy lens can hit the ground and break destroying the lenses. They also tend to not be as comfortable to wear.
If I had to put an average on how often I would think people would replace their lenses I would say regular lenses would probably last a good 3 years of heavy use if kept from bad scratch scenarios. Polarized would probably last around two on average. That said, replacing lenses every 2 or 3 years would mean you have good performing, clear vision for about 6 cents a day for polarized and about 2 cents a day for regular lenses.
They can last a lot longer if cleaned with warm soapy water on a monthly basis or right after exposure to chemicals such as sun screens, bug spray, or perfumes. Also storing them in a microfiber case can do wonders for keeping them scratch free. I do find it amazing how many scratches take place when sunglasses are not in use compared to when in use.
Again, I have a pair I haven't treated considerably well that's polarized and are 6 years old. However, I've also gone through some much quicker by cleaning them on a dirty t-shirt with something that cut through the lenses.
We are always looking at ways to improve the lenses and hope that someday the technology and manufacturing processes available will improve so the lenses last even longer. However, with replacement lenses available and becoming more commonplace at least there's a much more cost effective option than buying an entire new pair when your lenses get worn. They certainly are the most important aspect in terms of performance so having clear, good performing lenses, is important.
Hope that helps, Craig Anderson CEO and founder Sunglass Fix
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