Very disappointing quality
I received my replacement lenses today in the UK ahead of the scheduled lead time and was excited to fit them into my old Rayban frames. The instructional video advised unscrewing the frames and popping out the old lenses. This was fairly easy. However the replacement lenses are very slightly different in curvature to the originals and fitting was considerably more difficult, so much so that in the process both of the new lenses de laminated a small amount in the edges. They are in and better than my old ones that had a scratch but certainly not perfect.
- Online store
Not worth the money at all
Lens for Prada glasses could not be fitted as they were cut slightly differently to the originals. I was worried the frames would break if I pushed harder. Issue with website too - my profile showed 3 other peoples’ orders including their addresses!!
Lenses didn't fit in my frames
I bought lenses to fit my arnette stickup 4147. The lenses never fitted into the frames properly. The two ends you can get it with a struggle but the sides I can never get to sit in properly. Now the tint is bubbling at the top because of this.
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- The Sunglass Fix
Poor fitment and customer svc
Lenses didn't fit. Took to Optometrist who had to grind them down to fit. Customer service didn't offer to refund any portion. Would not recommend
Product didn't fit. Service was great though!
The website, deliver, pricing eye was FABRASTIC. But the product itself was not suitable for my Rayban clubmasters. The shape and size was wrong based on the suggested lenses and now my glasses are unusable.
Questions & Answers
How long is shipping to Canada? Postal code N3W 2G9. I'm looking to replace polarized lenses for my husbands Maui Jim Stingrays. He's a little worried buying 'aftermarket' but you do have really good reviews. If you have anything to add to ease his mind that be great. Thx so much.
The Sunglass Fix
Hi Jenny, Normally shipping to Canada can take 2-3 weeks with our free shipping or for a few dollars you can upgrade to express and get it in 1-2 weeks with tracking. However, with international borders closed all bets are off. DHL is no longer guaranteeing times. We've seen dealys of 1-3 weeks over what they state. Good news is it appears to be getting better. It's not all DHL, They use the domestic postal systems to perform the last leg within country and that's taking way longer than normal due to pandemic distancing and other reasons. Anyhow, best case at prsent is probably 2 weeks. Worse case 5 or 6.
Sorry, wish things were better but the world will get back to normal before long.
Craig and the team at Sunglass Fix
Dear Sunglass Fix,
I have a pair of Maui Jim Stingray sunglasses. Model number is MJ-103-10. Tortoise frame. Polarised brown lens with a mirror finish. I've cracked the right lens and would like to replace. How do ensure I get the right lens colour and mirroring. And what kind of lens do you provide for this model please?
The Sunglass Fix
Hi Mike, your best bet is to visit our website at this link:
This is the product for your frames. We have a wide selection of lenses we make for the Stingrays. However, it's hard to know exactly what lenses you have. From what I can tell the MJ-103-10 specifies the Stingray in the Tortoise frame but not the lens colour.
You can send our care team an email with a photo to firstname.lastname@example.org and they can probably help you ensure you get the closest match if you can't work that out from the website.
Hope that helps, Craig and the Sunglass Fix Team
Thanks...I've ordered the lens'.
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