Customer mistake delt with professionally and quickly
Took measurements of my old Oakley Cranks. I got the measurements wrong at my end and the lenses didn’t fit. Sunglass Fix make it easy to return the lenses and even offer a service in which they will custom fit the lenses or identify the lenses if you send the glasses to them.
Real positive outcome from a stupid customer error.
Rayban Liteforce Lenses
After shopping around for weeks to try and find replacement lenses for my Rayban Liteforce I came across The Sunglass Fix who not only stocked them but had them marginally cheaper than every other competitor. Fast forward a few months later I had to replace them because of my clumsiness.
Michelle in customer service had them replaced within a matter of days! You just don't get this quality of customer service or warranty support in 2020. They've got a lifetime customer in me! THANKYOU!
- Online store
Awful company, condescending people, never use them.
Ordered Ray Ban replacement lenses using their instructions and information straight off the frames. The Lenses left Australia a week after I ordered them and then disappeared for another 3 weeks. They don't fit!!!!
My fault apparently!
I ordered the incorrect size lenses. Sent them an email and they had posted the correct size within a couple of hours. They included a return envelope for the incorrect size lenses. Couldn’t ask for more
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Questions & Answers
Hi there, just wondering the difference between polarised lens & your SFxEdge lens? Thanks so much
Hi KStar, polarized lenses have a 2nd layer which is the polarization lens. This film acts like a million microscopic mirrors that reflect light away from your eyes if the light is coming in at an angle. It's designed to block road and overhead glare.
Cosmetically they look the same as a regular (SFX Edge Lens).
All our lenses block 100% UV and high quality lenses. It's just the polarized that have the added glare protection which makes them a lot more popular. They are more complex to make thus cost a bit more. If you don't have polarized lenses today then the Edge would be perfect if you enjoy what you have.
Here's more information on our site.
Hope that helps, Craig and the team at Sunglass Fix
How long is shipping to Canada? Postal code N3W 2G9. I'm looking to replace polarized lenses for my husbands Maui Jim Stingrays. He's a little worried buying 'aftermarket' but you do have really good reviews. If you have anything to add to ease his mind that be great. Thx so much.
Hi Jenny, Normally shipping to Canada can take 2-3 weeks with our free shipping or for a few dollars you can upgrade to express and get it in 1-2 weeks with tracking. However, with international borders closed all bets are off. DHL is no longer guaranteeing times. We've seen dealys of 1-3 weeks over what they state. Good news is it appears to be getting better. It's not all DHL, They use the domestic postal systems to perform the last leg within country and that's taking way longer than normal due to pandemic distancing and other reasons. Anyhow, best case at prsent is probably 2 weeks. Worse case 5 or 6.
Sorry, wish things were better but the world will get back to normal before long.
Craig and the team at Sunglass Fix
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