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The Surfboard Warehouse

The Surfboard Warehouse

4.2 from 191 reviews · View Statistics

Reviews

1.8

5 reviews
4
(0)
3
(0)
2
(0)
  • Product Quality
    2.0 (4)
  • Return Claim MadeYes (5) · No
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Matt

MattSouth East Queensland, QLD

  • 2 reviews
  • 2 likes
  • Verified customer

Cracking SUP board & terrible warranty

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Mahi mahi mini mal broken finnbox after first use

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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No change of mind refund

published

Bought a stand up paddle board as present. When tried to return for a refund, even offering to reduce refund by postage costs, only allow store credit. Which is useless.

Incentivised ReviewNo
Return Claim MadeYes
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Gabriel Cigotti

Gabriel CigottiSouth East Queensland, QLD

Poor Customer Service!!!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Tony P

Tony PWide Bay-Burnett, QLD

  • 2 reviews

Best customer service

published

My son recently purchased a board then realised it would not fit on small plane . Kevin at Surfboard Wharehouse went above and beyond to organise refund.Great range of boards and good price

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Questions & Answers

Andy

Andyasked

Has anyone had issues with the surfboard warehouse trying to blame the consumer for manufacturing defects on the board?

I’m still going through the headache to trying to organise a claim review. They are taking so long to sort it out. Even after I supplied so many photos on three seperate occassions. I was wondering how they get away with this. All
I want is my money back. I don’t want to buy there again.

2 answers
Troy
Troy

I haven't come across this problem at all mate. That's an unfortunate situation you find yourself in but if I was you, I would let them know that if it isn't rectified soon then you will be taking your complaint to consumer watch and the ombudsmen. I know you don't want to buy from them again, but maybe you could do a simple board swap. Old for new. Even though you have had a bad customer experience with them, atleast you will have a rideable board. Good luck mate.

Dazzer
Dazzer

If your on the Northern Beaches I'd talk to George at Manly Surfboards. Only ever had one issue with a board I bought from them and it was replaced instantly.

Frans H.

Frans H.asked

Those delamination issues are a worry. It would be easy to hit over 70 degrees in the sun or on a closed up car in summer. Especially in the tropics or ozzy. So its the air inside pressurizing the deck. Why not add a simple pressure release valve in the boards. Problem solved!

1 answer
The Surfboard Warehouse
John M.The Surfboard Warehouse

Hi Frans, Thanks for your enquiry. So you are aware, pressure valves do not prevent delamination, as this is a side effect of the foam core literally melting. Boards that have a valve installed (such as a goretex valve) can still delaminate and either contract like a raisin as the air releases from the valve or if exposed to higher temperatures expand as the valve can only release a certain amount of air per minute (in cases where boards are left in cars this is typically the case). We run valves in all boards above 9ft but this is not to prevent heat damage.

Ben

Benasked

Has anyone owned a Walsh Surf Designs Mini Mal?

No answers
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