Reviewer Photos & Videos
- Verified customer
Poor customer service
I purchased a Kaftan on Monday and have been waiting for four days for acknowledging the item has been packed and sent, so tried 3 time’s ringing the 1300 number and 3 times I waited for over 3 minutes on hold before I gave up. I’ve tried messaging but all I get is to ring the unanswered number? I don’t believe customer service is at all good, and am wondering if I’ve been scammed?
- Verified customer
Excellent Customer Service!
I have been purchasing from The Swank Store since early 2016, and love all of the products. The designs are beautiful and the garments offer great quality and versatility. My overall experience with this company is an extremely positive one. The customer service and online support is exceptional and prompt to say the least. Any problems have always been dealt with efficiently and in a professional manner. I contacted customer service yesterday, as I received an incorrectly labelled garment and within an hour of my email; online support had...advised me they had arranged for a replacement garment to be posted out to me with a return label. I have already received the replacement this afternoon. Thank you Swank Store, excellent products, excellent service and support!!
Online assistance is best ever
I have ordered from The Swank Store previously and have loved all aspects of the process. It appears I made an error on last order however the online team sorted this for me without having to wait for return of the wrongly addressed item. I can't wait to receive the item and start to wear. Such an easy process to resolve my error. Thankyou to Elle who is one of the Stylists at The Swank Store for hsr efficiency in sorting the issue so promptly xxxxxx
Screamed at by the owner
Ordered a silk kaftan online to be delivered by December 20. When it didn’t come - I tried to call but couldn’t get through for weeks. When I finally talked the the man on the phone - he told me he would find my package and return the call. Nothing. Next day I call again and asked if my dress has been sent and was told he ‘can’t confirm or deny it’, said he would find out and doesn’t return the call again. Call the next day and he is angry. Screaming at me over the phone saying things like “because you called three days in a row you’re stopping...me from working”, “you’re being too emotional!”, “Camilla wouldn’t refund you!”, “I am not listening to you!” screaming and swearing, I couldn’t get an word in. The rudest man I’ve ever dealt with. No expectation to over receive my order or refund. Horrible experience.
Have purchased many items before however, when I sent back the Gypsy Dress which did not fit right, I was not given a refund just a credit note. I dont necessarily need anything else as I have quite a bit of their clothes so a Refund would be great. Apparently is was on SALE and no returns on Sale items. Nearly all of their clothes r on sale all of the time. Be careful as you have to go to a separate part of the website to actually read the fine print regarding this. This should be clearly noted in the description regarding terms of return/refunds at not hidden elsewhere. Not happy at all. Very unhappy customer who will be spreading the word!
- Verified customer
Gorgeous Silk Clothing Well Worth Money
Bought a mini dress & cold shoulder dress at their sale.
Mini dress awesome, cold shoulder dress, size 8 to 14, a bit big but I could live with it for the price I paid.
The colours suited me.
Was surprised at how good the quality was.
Sits nicely & not too flimsy or see thru.
Really good value, amazing really!
So similar & comparable to the other v expensive brand beginning with a C and ending an a.
I have 2 silk kaftans from C & I think I will be shopping here from now.
Delivery was fast too.
luxury affordable clothes xx
Wear silk caftans all summer here in Queensland. They are perfect for travel. We are spending time in the Caribbean & I'll be taking 4, lightweight & so easy to wash, they pack into a tiny space in your carry on luggage. I would suggest to carefully check the photos, sometimes the actual colour isn't as intense as shown online, which is a pity. I have purchased several when discounted, & even though they state 'no refunds or exchange' I couldn't wear a caftan top, (the sleeves were not flattering) they were willing to exchange. Very happy with my purchases!
I have been buying fabulous silk kaftans from the Swank Store over the last few years and have had nothing but the best service from Ashie and the staff. If there has been a problem, it has been easily fixed, and my kaftans are always admired- gorgeous patterns and colours
Love, love, love my Swank Store items.
I have many different products. All beautiful quality silk. Magnificent colours. Great embellishments. I get so many compliments. And they are perfect for travel. Light, no crush, breathable, rinse out beautifully. I have kaftans, tops, kiminos, dresses. So versatile.
The service, returns policy and variety are fantastic. Love the sales...purchased several Christmas presents. And in August they gave me a free gift and a gift card. What other company does that!
Love this shop!
I have purchased many of the kaftans over the last two years and all have been fabulous! I am so glad I found your store, can't wait for all the new season one to arrive. Im a plus size girl and just love how I look and feel when I wear them. I always get a compliment from people in my Swank kaftans.
I have purchased many Kaftans over the year and always get lots of compliments from my friends. The Kaftans are beautiful, easy to care for and fabulous to wear. Always great service. Yes, I love the Swank Store, and I will be back for more. To top it off I received a beautiful gift in August for free. Thank you so much for that.
The reviewer stated that an incentive was offered for this review
Love the gorgeous colors and quality of silk
Love this store have purchased many kaftans from them. The service is amazing and the quality of the silk is beautiful. Cool to wear and easy to pack when traveling. Have had many comments from people about my kaftans. Looking forward to seeing your new stock
Absolutely love the silk fabric and great colours.
I love shopping at the Swank Store. I adore the fabulous silk and fantastic colours. I have always been able to exchange the products if the size is incorrect. They are very professional and obliging. Great store .
Love all my Kaftans and the friendly staff.
What ever I order always fits and looks great. I am always complimented when I am wearing a Swank outfit.
Arrival date is always correct and it is easy to track. The return policy is easy to use as they supply everything and they never say no. It is because of their professionalism I am a loyal customer, and why all my friends are now buying from them.
Luxury resort wear
I love this store. I have bought a few of their products. Mainly the box Kaftans. I love the prints, the fabrics and the price is reasonable. A beautiful designer luxury feel that feels devine to wear at an affordable price. AAAA++++
Can’t holiday without my swank store wardrobe
I adore all my swank store pieces! I have too many to count! They wash perfectly on my silk wash (I have a front loader) and never need ironing. Can pack for a Bali holiday in a handbag as they fold to nothing, wouldn’t be without them
Love my Swank Store items!
Easy to use website. Love the range. Fabulous quality silk, and pretty embellishments. Delivery is fast. Less than a third of the cost of other silk caftans. I have recommended The Swank Store to many of my friends.
Have bought two items from The Swank Store. I was impressed with the speed of delivery and the quality of the two pieces.
The fabrics and colours are so eye catching and the embellishments really beautiful. Can’t wait for my trip to Fiji to show them off !
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Questions & Answers
CURIOUS .... How many of you would actually know if you were wearing 100% silk ? How many of you know a silk from immitation ? I am in the process of emailing directly as I have always sewn & know materials - both by sight & feeling of the non natural materials on my skin that react with me. My latest purchase of the moroccan full length kaftan is not 100% silk & the print is blurry
Hi...granted not many of us may know and we are trusting what they say. But I would know by wearing as I am comfortable in silk in tbe sun. And sweat very badly if a polyest err or even a blend. I have several of the pieces. Never had a problem with the material but sometimes with the quality control of the sewing(pattern at seam not matching. And length is not always correct.
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