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The Swank Store

The Swank Store

3.8 from 83 reviews

Reviews

(51)
(6)
(1)
(5)
(20)
  • Product Quality
    4.5 (25)
  • Return Claim MadeYes (8) · No (23)
  • Sizing True to size (24) · Slightly large (4) · Slightly small (4) · Very large (1)
  • Product Appearance As advertised (87%) · Not as advertised (13%)
  • Shipping
    4.7 (19)

Reviewer Photos & Videos

  • More

  • Verified customer

Poor customer service

published

I purchased a Kaftan on Monday and have been waiting for four days for acknowledging the item has been packed and sent, so tried 3 time’s ringing the 1300 number and 3 times I waited for over 3 minutes on hold before I gave up. I’ve tried messaging but all I get is to ring the unanswered number? I don’t believe customer service is at all good, and am wondering if I’ve been scammed?

Return Claim MadeNo

  • Verified customer

Excellent Customer Service!

published
Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers
Sharon

SharonMetropolitan Adelaide, SA

Online assistance is best ever

published

I have ordered from The Swank Store previously and have loved all aspects of the process. It appears I made an error on last order however the online team sorted this for me without having to wait for return of the wrongly addressed item. I can't wait to receive the item and start to wear. Such an easy process to resolve my error. Thankyou to Elle who is one of the Stylists at The Swank Store for hsr efficiency in sorting the issue so promptly xxxxxx

Return Claim MadeNo

Screamed at by the owner

published
Shipping
1 comment
The Swank Store
CustomerService S.The Swank Store

Kathie S.

Kathie S.Sydney, NSW

Not Happy!

published

Have purchased many items before however, when I sent back the Gypsy Dress which did not fit right, I was not given a refund just a credit note. I dont necessarily need anything else as I have quite a bit of their clothes so a Refund would be great. Apparently is was on SALE and no returns on Sale items. Nearly all of their clothes r on sale all of the time. Be careful as you have to go to a separate part of the website to actually read the fine print regarding this. This should be clearly noted in the description regarding terms of return/refunds at not hidden elsewhere. Not happy at all. Very unhappy customer who will be spreading the word!

Sizing Slightly small

awiseowl

awiseowlMid North Coast, NSW

  • 16 reviews
  • 1 like
  • Verified customer

Gorgeous Silk Clothing Well Worth Money

published

Bought a mini dress & cold shoulder dress at their sale.
Mini dress awesome, cold shoulder dress, size 8 to 14, a bit big but I could live with it for the price I paid.
The colours suited me.
Was surprised at how good the quality was.
Sits nicely & not too flimsy or see thru.
Really good value, amazing really!
So similar & comparable to the other v expensive brand beginning with a C and ending an a.
I have 2 silk kaftans from C & I think I will be shopping here from now.
Delivery was fast too.
luxury affordable clothes xx

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Kezza

KezzaSydney, NSW

  • 3 reviews

Excellent customer service

published

Clothing absolutely gorgeous... customer service so helpful ... would highly recommend..this online store is on the top of my list. The quality of their gorgeous clothing is 10/10. Love, love love..

Shipping
Sizing True to size

MissBeeHaven

MissBeeHavenSouth East Queensland, QLD

  • 10 reviews

Luxury Fabric

published

Wear silk caftans all summer here in Queensland. They are perfect for travel. We are spending time in the Caribbean & I'll be taking 4, lightweight & so easy to wash, they pack into a tiny space in your carry on luggage. I would suggest to carefully check the photos, sometimes the actual colour isn't as intense as shown online, which is a pity. I have purchased several when discounted, & even though they state 'no refunds or exchange' I couldn't wear a caftan top, (the sleeves were not flattering) they were willing to exchange. Very happy with my purchases!

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
JennyC

JennyCPerth

  • 3 reviews
  • 1 like

Fabulous kaftans

published

I have been buying fabulous silk kaftans from the Swank Store over the last few years and have had nothing but the best service from Ashie and the staff. If there has been a problem, it has been easily fixed, and my kaftans are always admired- gorgeous patterns and colours

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Shayne

ShayneSydney, NSW

Love, love, love my Swank Store items.

published

I have many different products. All beautiful quality silk. Magnificent colours. Great embellishments. I get so many compliments. And they are perfect for travel. Light, no crush, breathable, rinse out beautifully. I have kaftans, tops, kiminos, dresses. So versatile.
The service, returns policy and variety are fantastic. Love the sales...purchased several Christmas presents. And in August they gave me a free gift and a gift card. What other company does that!

Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Love this store my favourite place to shop

published

So easy to browse on line great range to order from easy to order delivery was in the same week quality was fantastic and half the price of other retailers

Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Love this shop!

published

I have purchased many of the kaftans over the last two years and all have been fabulous! I am so glad I found your store, can't wait for all the new season one to arrive. Im a plus size girl and just love how I look and feel when I wear them. I always get a compliment from people in my Swank kaftans.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Fabulous Kaftans

published

I have purchased many Kaftans over the year and always get lots of compliments from my friends. The Kaftans are beautiful, easy to care for and fabulous to wear. Always great service. Yes, I love the Swank Store, and I will be back for more. To top it off I received a beautiful gift in August for free. Thank you so much for that.

Product Quality
Shipping
Return Claim MadeYes
Sizing Slightly large
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review


Carmen

CarmenMelbourne

  • 3 reviews

Love the gorgeous colors and quality of silk

published

Love this store have purchased many kaftans from them. The service is amazing and the quality of the silk is beautiful. Cool to wear and easy to pack when traveling. Have had many comments from people about my kaftans. Looking forward to seeing your new stock

Return Claim MadeNo
Sizing True to size
Product Appearance As advertised

Absolutely love the silk fabric and great colours.

published

I love shopping at the Swank Store. I adore the fabulous silk and fantastic colours. I have always been able to exchange the products if the size is incorrect. They are very professional and obliging. Great store .

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
Donna M

Donna MPerth, WA

  • 2 reviews

Love all my Kaftans and the friendly staff.

published

What ever I order always fits and looks great. I am always complimented when I am wearing a Swank outfit.
Arrival date is always correct and it is easy to track. The return policy is easy to use as they supply everything and they never say no. It is because of their professionalism I am a loyal customer, and why all my friends are now buying from them.

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance As advertised
See all answers

Di.

Di.South East Queensland, QLD

Luxury resort wear

published

I love this store. I have bought a few of their products. Mainly the box Kaftans. I love the prints, the fabrics and the price is reasonable. A beautiful designer luxury feel that feels devine to wear at an affordable price. AAAA++++

Product Quality
Shipping
Sizing True to size
Product Appearance As advertised
See all answers

Can’t holiday without my swank store wardrobe

published

I adore all my swank store pieces! I have too many to count! They wash perfectly on my silk wash (I have a front loader) and never need ironing. Can pack for a Bali holiday in a handbag as they fold to nothing, wouldn’t be without them

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Anne W.

Anne W.Greater Melbourne (Metropolitan), VIC

Love my Swank Store items!

published

Easy to use website. Love the range. Fabulous quality silk, and pretty embellishments. Delivery is fast. Less than a third of the cost of other silk caftans. I have recommended The Swank Store to many of my friends.

Product Quality
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

Jude

Jude

  • 2 reviews

Beautiful fashion

published

Have bought two items from The Swank Store. I was impressed with the speed of delivery and the quality of the two pieces.
The fabrics and colours are so eye catching and the embellishments really beautiful. Can’t wait for my trip to Fiji to show them off !

Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers

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Questions & Answers

JustCurious

JustCuriousasked

CURIOUS .... How many of you would actually know if you were wearing 100% silk ? How many of you know a silk from immitation ? I am in the process of emailing directly as I have always sewn & know materials - both by sight & feeling of the non natural materials on my skin that react with me. My latest purchase of the moroccan full length kaftan is not 100% silk & the print is blurry

2 answers
Travelbug
Travelbug

Hi...granted not many of us may know and we are trusting what they say. But I would know by wearing as I am comfortable in silk in tbe sun. And sweat very badly if a polyest err or even a blend. I have several of the pieces. Never had a problem with the material but sometimes with the quality control of the sewing(pattern at seam not matching. And length is not always correct.

JustCurious
JustCurious

I am one of the unusual people who can feel vibration / energy between natural and un natural. Thank goodness I did not pay full price for this the Moroccan full length kaftan !


Jan

Janasked

Tried ringing tried emailing but get no answer
What is the problem?
Please call me on 0438291031 Jan Van ette

1 answer
Kim
Kim

Like the rest of us who are still waiting for the Swankstore to return phone calls. Absolutely discraceful . They have lost my business .


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