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The Swank Store
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PattySydney, NSW
Perfect Kaftan for my birthday
Im a lover of my new Eden long kaftan. I am skeptical about online shopping but the girls at swank were so helpful over the phone. They gave me sizing advice and helped me with ideas on how to wear it. Well priced and great quality. Love you girls
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P. TabSydney, NSW
- 2 reviews
2nd purchase & love this store
This is my second purchase and I can’t say a bad word about this boutique. Fast delivery & beautiful kaftan. They also included a little gift for me too. Highly recommend & I’ll definitely shop here again. Thanks girls!
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Anne Greta JohnssonNew South Wales
- 2 reviews
- 2 likes
Wrong kaftan
I ordered a long kaftan and was sent a short one. Then surprisingly the one I wanted and paid for was out of stock. Won’t be buying anything more from this shop.
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JasSydney, NSW
Wow... What a store
My item arrived exactly the same as advertised. It was a perfect fit. I loved the way my requests were handled by the TSS team.
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Great company to deal with!
Ordered my items and got it the very same day! Love the products and and the packaging from The Swank Store. Came with a surprise gift a bath bomb! Will definitely be shopping more ❤️
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Shima PSydney, NSW
Perfect fit of my clothing and amazing customer service!!! Love Love Love this store ❤️
Outstanding customer service, easy to go through website, received products with a delay but really amazing quality, recommend to everyone.
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AlkaSouth East Queensland, QLD
Amazing!! Recommend to Everyone
I Received what I ordered, Great Quality and Awesome customer service. Always Receive so many complements and recommend to everyone!!
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ReviewhonestlyWestern Australia
- 5 reviews
- 2 likes
Respond
I had an issue with shredding and I contacted on four occasions - first I got asked for more detail (which I provided) then nothing more after I contacted a further three times. That said, I kept receiving promotional sales material from them.
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PeterSouth East Queensland, QLD
- 2 reviews
Beautiful Dress, love the material
Lovely colours, easy dress to wear and looks fantastic on. The fabric design is a little quirky and love the matching clutch!
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Jannette GiardinaPerth, WA
- 3 reviews
Rude and unprofessional
Would not deal with the Swankstore again.Ordered a top and the incorrect one was sent by the company the item I ordered was no longer in stock so I asked for a refund which I was told would be issued .Have emailed and rung on several occasions and they keep saying they will LOOK in to it .The lady answering my calls is extremely rude and has no customer service skills at all.She is abrupt and no at all interested in resolving issue Have now put in complaint with ACCC .
Give this store a miss
2 comments
WOW I expected the SWANKSTORE to to disagree with my comment to protect the reputation of the company but you have sunk to an all time low with the blatant lies you have written.First ill start by sa... Read more
ying I did not DEMAND a refund the company sent the wrong item to me and I was OFFERED a refund or credit note as the original top I ordered was not available I decided to take a refund.I DID send my bank details as requested by you on the 17th of December and no one responded so on the 22nd of December I rang to ask what was happening.Was informed it would be looked into the person I spoke to was RUDE ABUPRT AND UNPROFESSIONAL . As for my being RUDE AND DISRESPECTFUL also untrue I never even had the chance to be either of those things as I was cut of before I ever even finished a sentence so the person couldn't resolve my issue if they wouldn't listen to what my issue was.Then I was told its not her JOB so I ask myself why wasn't I transferred to the person whose JOB it was to resolve my issue. Finally when I was so annoyed for being treated so disgracefully I rang and told the company I was putting in complaint to the ACCC . After getting another email to say they didn't have my account details I took a screen shot of the exact same email I sent on the 17th December and all to conveniently they then had my details and yes a refund was then given but not until I had filed my complaint with the ACCC. COINCIDENCE I THINK NOT. I hope people will see how unprofessional it is to label someone a BULLY when you don't know me at all.This is a TRUTHFUL ACCOUNT of my experience with this company.I order on line all the time and this is the worst experience EVER.I feel your time would be better spent improving your customer service training your staff on how to be professional with your customers than it is writing a response to my review which you and I are well aware is COMPLETELY UNTRUE.Maybe you should work your customer service skills and policies then you wouldn't need to post lies to try to protect your reputation.DO NOT RESPOND WITH ANY MORE LIES AND FINALLY I HAVE NEVER THREATENED ANYONE IN MY ENTIRE LIFE IM LEFT SPEECHLESS THAT YOU HAVE STOOPED TO THIS LEVEL.Similar opinion? Write a review on ProductReview.com.au!
Nathan House Sydney, NSW
1st Order Love this store!
Purchased a kaftan for my mum and she loves it! Very fast delivery received item in two days. They were also very helpful and nice when I called customer service for some advice. HIGHLY RECOMMEND
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Cheryl Sydney, NSW
2nd order
Fantastic arrived within 5 days of ordering colours amazing cut style and size perfect Thankyou Ashley and SWANK
Free Gift with purchase very nice
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Jill B.Greater Melbourne (Outer), VIC
- Verified customer
Very Disappointing
I ordered a tunic top that was RRP $199 but on sale for $159. It was a terrible fit and very poor quality. It was absolutely not 100% silk. It had a very cheap finish and just not what I expected. I sent it back expecting a full refund as per the website. Only to be told as it was reduced I could only expect a store credit. I mean REALLY!!! The last thing I wanted to do was spend anymore money in this store but did anyway as I had no choice. The credit was for $159, the new purchase was $149. It would not allow me to to use the extra $10 owed to me for my shipping costs.....unbelievable. so I had to pay more money to these thieves.
I have know expectation of my new purchase, just hope its good enough to do the housework in
1 comment
CustomerService S.The Swank Store
Dear Jill,
We think you will look absolutely lovely doing the housework in one of our garments - we'd love you to share a pic so we can see how glamorous you are!
... Read more
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BuffySouth East Queensland, QLD
- 2 reviews
Colour and glam
Love the bright, statement colours in my kaftan. Comfortable and cool. I feel artistic as a wear my item. Can I hand wash safely?
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KathleenMetropolitan Adelaide, SA
Beautiful, love them
Thank you for the beautiful frocks. I received mine today and they are beautiful. Thank you for the one for the 4th day of Christmas one. I will be back as soon as I can get the money. Kathleen
1 comment
I am not getting anymore emails for each day of christmas
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StephanieMetropolitan Adelaide, SA
- 2 reviews
I love Swank Store!
I have so many items from the Swank Store; silk tunics, maxi dresses and long and short kaftans and each and every one of them is a treasured part of my wardrobe!
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The most beautiful clutch bag
Easy experience and I am obsessed with the clutch bag
I have been looking at it for a while and I needed to have it!
A very special piece
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Kat Sydney, NSW
Outstanding customer service and beautiful products
I own and love lots of SwankStore garments, they are beautiful and I always get compliments when wearing them. I find SwankStore items to be of high quality, and their customer service exceptional. You can tell they go an extra mile for the customers - free shipping, free returns for a month, and if there's ever a problem, they fix it promptly and happily.
I'm shocked to see some of the disgruntled reviews below - I guess the sense of entitlement in some people takes over any common sense. I firmly believe that a customer is not always right,...Read more
if their demands are unreasonable and sound more like a tantrum. The SwankStore appears to be a genuine Australian company doing their best to offer beautiful products at a very attractive price point and deliver great customer service (if you purchased recently you would have noticed they are spoiling their customers with little gifts). I only have good things to say about this company.Similar opinion? Write a review on ProductReview.com.au!
Caroline T.Sydney, NSW
Couldn’t be happier!
Absolutely stunning pieces, great quality at a fantastic price point. We have sent some items to my mother in law in the US as well and she LOVES them! My go to for beautiful clothes. Fast delivery and excellent customer service.
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LauraSydney, NSW
- 2 reviews
- 1 like
Great quality, stunning pieces! A must have gift or statement piece for spring summer wardrobe
I have always been a huge fan of Swankstore. I have ordered multiple items and different prints and styles over the last 6 years. Always been impressed with the quality of garments and was surprised during covid (and despite the delivery warnings) my items arrived in less than 7 days(Sydney metro). The 4 pieces I’ve just ordered will make great gifts for my mum and auntie and I’m already eyeing up the KIREINA print for myself Summer 2020 /2021 - absolutely stunning!
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Questions & Answers
Jamelasked
I would like to know when I can expect a refund for invoice 34842 and 34846
The Aria and The Indigo midi dress.
Tel 0414781013 Jamel
2 answers
Good Luck with that. It is my experience that they will give any old excuse NOT to refund returns for any reason
CustomerService S.The Swank Store
Hi Jill B, thanks for your feedback - With items purchased on sale & at discount we offer store credit - but on all Full priced items, we offer 100% refunds at request - IN ADDITION - we also provide ALL CUSTOMERS with a FREE Returns to help facilitate all returns for our customers & so that it does not cost customers any extra to return an unwanted item.
With an online store & business as large as ours & now tracking at 40,000 + orders in less than 4 years, we have only had minimal customer complaints about returns & refunds, as per your statement.
that said, we welcome you to call us on our customer service line on 1300 076 839 to discuss your issue & a return you may have made to see if you are valid for refund (if you purchased at full price) or on sale - where you will be provisioned a store credit. Jill B, we look forward to hearing from you
Love always,
swankstore customer service
Trish Winfieldasked
When will The Swank Store refund my $300 purchases that have been returned to the store? The order was made on 13 January 2020. I have made complaints to the relevant authorities. I have also telephoned and emailed The Swank Store in good faith and to date they have done nothing to remedy the situation. Please don’t assault my intelligence by replying that I need to contact you directly. I want the refund processed to my original source payment and a letter/email/phone call telling me this has been actioned. This will not slip through the cracks. Trish Winfield invoice number 33963.
No answers
JustCuriousasked
CURIOUS .... How many of you would actually know if you were wearing 100% silk ? How many of you know a silk from immitation ? I am in the process of emailing directly as I have always sewn & know materials - both by sight & feeling of the non natural materials on my skin that react with me. My latest purchase of the moroccan full length kaftan is not 100% silk & the print is blurry
2 answers
Hi...granted not many of us may know and we are trusting what they say. But I would know by wearing as I am comfortable in silk in tbe sun. And sweat very badly if a polyest err or even a blend. I have several of the pieces. Never had a problem with the material but sometimes with the quality control of the sewing(pattern at seam not matching. And length is not always correct.
I am one of the unusual people who can feel vibration / energy between natural and un natural. Thank goodness I did not pay full price for this the Moroccan full length kaftan !
Details
Category | Online Shops, Footwear Shops & Brands and Clothing Shops & Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | A$150.00 |
Mens / Womens Clothing | Womens |
Buy Now, Pay Later Options | None |
Type of Footwear Offered | Casual & Dress Shoes |
Clothing Type | General / Everyday, Plus Size and Swimwear |
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CustomerService S.The Swank Store
Janette, You purchased the item on SALE - where as our Ts & Cs state, items ordered on sale are not valid for refunds but for store credit - WHICH WAS ISSUED TO YOU PROMPTLY - But you have demanded a ... Read more
REFUND - We have asked on 4 x DIFFERENT OCCASIONS FOR YOUR BANK DETAILS (BSB & ACCONT NUMBER) for which you did not provide them until 4 emails requesting this was done. THEN as soon as you provided them your refund was proceed - which was against our Ts & Cs because you were so obscenely rude, disrespectful & personally attacking our staff over the phone - which is unacceptable