This week I had the Tap Dr from Myaree WA out to my home I was charged $718 to replace one kitchen mixer tap one shower head and 2 shower taps. I priced the items they used on line total cost of the items retail price was $150. The plumber arrived 40 mins late with no call to let me know he was running late he didn't clean off the silcone under the show head or taps as the ones he replaced were larger. I tried for several days to speak to his boss who refused to speak with me unless I rang him very early in the mornings which was not suitable to me or possible for me. I have since spoken with other plumbing services who have stated I should not have paid anymore than $375 for the work.
My callout fee was quoted to be $450 for Sat Dec 23.
Not reasonable in my opinion. I think they were taking advantage of the xmas holidays.
There are others out there that will quote alot less.
The plumber gave me bad attitude so I didn't chose them in the end.
This is my second bad experience with this mob.
I've learnt my lesson now.
- Verified customer
I had a tap doctor came in today to replace my shower heads and fix linking time. Warren from the tap doctor did an amazing job at a very well priced rate, i had a quote from another plumber before tap doctor and tap doctor quote was much more cheaper.
Warren was very professional, he was at my house on time and clean up the mess afterwards. I will definitely use tap doctor again and recommend their service to friends and family.
CORNERED BY THIS MOB... dont ever use them
no CALL OUT FEE MY a... Pipe under vanity came undone. No bid deal except for escape of water in our rental.
We were interstate when tenants contacted so we were not in a position to do anything ourselves. Thought I would give them ago. They insisted on putting individual mini taps on both hot and cold whether we wanted it or not. Pretty useless really unless u wanted to do the whole house. Charged a fortune for a minor job so you would be better to get someone charge a call out fee. 15 min it took and he wouldn't do it until paid in advance so we had to do bank transfer and send bank receipt. Would never use them again.
Didn't want the job
Needed an upright cooker connected and a dishwasher fitted. The cooker was just a pipe through the wall. That's all it needed. Quote was almost $1200. Just to connect an upright cooker to a fitting already there was $700. I said no. Bloke couldn't care less and left. Clearly just didn't want the job and overquoted to make me say no. Wasted my time. Will never use or recommend tap doctor.
- Verified customer
Poor service, support and not the right fix for the problem
Not a pleasant experience with them. We used the Myaree branch. The best analogy for what they did is going to a doctor with a foot ache and the doctor amputating the foot as a cure. They did not provide me with the appropriate service for my plumbing issue, which will now continue in the future. Also, they were not upfront with the cost, which was significant for what the issue was. When I called to express my disappointment with what they did, my concern was not listened to by the area manager, who was more interested in supporting his plumber. Terrible customer service all around is an understatement. For future customers, find another plumber who will actually give you the appropriate fix that you need for your plumbing issue.
- Verified customer
On time, reliable and reasonably priced
We've used the Tap Doctor in Adelaide probably 5 times over 8 years and the booking service is fantastic. The plumbers are always on time, quick, do a great job and are very reasonably priced. They installed our water-saving toilet, moved a garden tap and repaired hot water service several times. Simply, don't know what more we could ask from a plumber.
Thanks for the New Toilet
Thank you Tap Doctor - we recently had a new toilet installed in our rental property. The plumber was quick and efficient and did a great job cleaning up after what was a messy job. We received a call when he was on the way - which was also at the organised time - highly unusual with tradies these days. Our tenants are very happy with their new toilet and we were happy with the job that was done - thank you Tap Doctor, I will definitely recommend you to family and friends.
September 5th 2018 Update: New Hot Water System
After a weekend ...of no hot water, the Tap Doctor was there early on Monday morning as promised to install our new hot water system. Their service was quick, efficient and they took away the old system. The price was also a pleasant surprise!! Thanks again we are now a very happy family
The Ultimate Plumbing Professionals!
An amazing and comprehensive plumbing service from a very friendly and extremely knowledgeable team. Nothing was too hard and their professionalism was simply outstanding. I will be utilizing their services again and again and cannot recommend them highly enough.
Hot Water System installation
Went to a house to check a water leak. While there as a service checked the plumbing system for the lady.. Noticed the Hot Water System had be incorrectly installed in January 2016... No working water shutoff ,Incorrect cold valve, kinked supply piping, no insulation or Heat trap ,Leaking Gas shutoff and unit not secured to the wall, no gravel pit for relief. and no Notice of Completion to Owner given. Called the Tap Doctor office who were dismissive but did not call me who would of helped. They did call the owner eventually and arranged for...repair.. I as a service followed up with owner to check on repairs only to find that a gas leak had been left on the gas shutoff. .Again called office and installing Plumber to be lied to that certain parts are not required. Will report to proper Authorities now such as Building Commission(Plumbers Licencing) and Atco Gas .Photos taken of prior and after to verify installation points mentioned.
Don't EVER call out the Tap Doctor!
On two occasions my aged father has called out The Tap Doctor. Both times he has been dealt with dishonestly. On the first visit the 'tap doctor' cut a pipe and left the water to leak into the ground. (An independent plumber verified that this was the case.) When my father complained, they charged him to repair the damage the tap 'doctor' had caused. Plumbers who work for this company have no interest in the reputation of the company. My father said he has 'no problem paying for a job done properly'. Please - don't be taken in by these fast talkers.
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