Not Happy :(
I recently called out The Tap Doctor to attend my mothers house with a suspected underground pipe leak(happened once before). The plumber attending thought the same thing and put a call out to the leak detection bloke. Then when the plumber was out the front, he heard the noise was a bit louder. It was then discovered that the tap out the front of the house was not closed properly!! It was then I noticed on the side of the van it says "No call out fee" so I said "OK thanks for that" but the plumber said that" It doesn't work like that and that ...the boss should remove it!!". He told me that "it is going to be $229 so you might as well replace the tap while I am here". After the tap was replaced the job blew out to $310 after the seniors/pensioner discount of $4. It also says on the van that "if your not delighted with our service it's free".... well we, mum and I are far from delighted!!! Very annoyed with the whole situation with mum having to foot a $310 bill for a tap that wasn't closed properly!!! Thanks Con
Ridiculous Labour Costs - Do Your Homework First
The guy that came out was nice enough but I was quoted almost $1600 to replace 4 sets of ceramic disc cartridges in my taps. He suggested that it would be cheaper to just replace the taps. He also didn't know how to take the taps apart - shouldn't a household plumber be familiar with all types of taps?
Did my homework and found that I could get the parts from Reece Plumbing for about $450. Ended up doing it myself. Took me about an hour since it was the first time that I have ever done it.
Thought it would be a great service that they come out and quote on site without a commitment but am glad that I said no to the work and looked into it myself.
Wonderful Customer service when booking
On time, professional, polite
Than the BIG BUT
Was Charged $750 to replace :
Gentleman was only here for 45 mins to complete job.
Parts Recommenced retail on parts were: $ 274 (Flixmixer is a Bunnings Carrier)
So I was charge $ 476 for 45 mins Labor.
They are very reliable and courteous and reasonably priced. We used them for a blocked drain which after much horror they found under the floor in the back room. We thought it was going to cost us a fortune as they were there for ages. However they only charged for a standard blocked drain so we were impressed. Also got mixer and washers done throughout whole house.
Everything. Polite clean cut trades, professional
- 19 reviews
- 31 likes
Tap doctor plumbing
On time, professional, polite and competitive price, nothing else needs to be said they are everything you would expect from a business.
I have an an occassion to use this company on two separate occassions and have found them to be reliable, professional, polite on both visits. I have no hesitation using this business again. Thank you Tap Doctor there are others that can learn from your business skills.
Proffessional business. refreshing
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.