Great site easy to use and great prices and quick postage never had an issue when looking for dog needs. Great range and variety and covers for dietary requirements if needed
The reviewer stated that an incentive was offered for this review
Easy to order and exchange
Ordering online was easy and although I chose the wrong sizes initially. the staff were fabulous in helping me exchange, and I have since ordered again from The Vet Shed
Terrible customer service and the slowest shipping
Probably the worst customer service I've had to deal with. The item sent did not match the measurements provided and Vet Shed completely disregarded taking the blame. The customer service team said the dog coat fitted perfectly (which it did not) and then when on to say they didn't think it fitted when I pointed out that the length the length was correct but the coat went past my dogs knees - he could not walk, sit, run etc in it - they lied where it suited them. Also I've never had just rude responses from a customer service team and the post was incredibly slow. I paid for 7-10 day postage and my parcel took a month to arrive, and for weeks there was no shipping updates etc. Would not recommend to anyone.
Questions & Answers
Im wondering if I can get some information on dog jackets please
Their service is great. And reliable. The only problem I have, is their prices continually rise. As we order monthly the same product. And have had 4 Price rises.
Tara D.The Vet Shed
Hello, Lovely to hear from you. Generally the only times we have price rises is when our buy price changes. We do run at low margins to ensure you get a good deal. We look forward to sending out your next order. We hope you and your furry family are doing well during this challenging Covid 19
Hi I’m after fleecy prestige pets dog jackets with zip on top if you can help me thanks
Tara D.The Vet Shed
Hello, we can certainly help you with those fleecy vests. I know exactly the ones you mean as we have a chihuahua that lives in one most of winter. Here is the link to these on our site https://www.thevetshed.com.au/?rf=kw&kw=fleec
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