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The Vet Shed

The Vet Shed (page 3 of 6)

Online store, Physical store
4.4 from 113 reviews

Reviews

4.4

113 reviews
5
(92)
4
(4)
3
(0)
2
(3)
1
(14)
  • Product Quality
    4.9 (48)
  • Return Claim MadeYes (3) · No (46)
  • Shipping
    4.7 (36)
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Reviewer Photos & Videos

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Excellent ETA and dogs love product.

published

Very happy with whole process and dogs love the product.Dogs dont like to eat other dry foods..nutritious and good quality...will continiue to purchase dry dogfoods as it is reputable site..

Terri S.

Terri S.Sydney Surrounds, NSW

  • 2 reviews

Easy to order and exchange

published

Ordering online was easy and although I chose the wrong sizes initially. the staff were fabulous in helping me exchange, and I have since ordered again from The Vet Shed

Sandi Michell

Sandi MichellMid North Coast, NSW

What more can I ask for?

published

I asked for advise on a particular dog collar, which was very helpful so I purchased the required collar. Price was good and it was delivered within the week.
What more can I ask for?
thank you
Sandi Michell

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June

JuneSydney Surrounds, NSW

  • 2 reviews

Lorikeet bird food

published

My birds love this lorikeet mix. Very happy with product and service. Would recommend this seller. It has all the necessary ingredients and my birds are growing healthy and happy.

Gail

GailCanberra

  • 7 reviews
  • 4 likes

Reliable, with excellent customer service

published
EMILIE.EIGNER

EMILIE.EIGNERSydney, NSW

Wombaroo

published

Been happy with their customer care, products, quick delivery, buying mainly birds products and food, Wombaroo and Neocare, feeding spoons, all arrived in good condition, had a problem with some packaging, was resolved in promt manner

Tonya

Tonya

  • 2 reviews
  • 8 likes

Great service, good prices, fast delivery

published

Products are as advertised, delivery is fast staff are very friendly and helpful. We sent back a photo of our dog in his new jacket , they posted on the website !

Very pleased.

published

Ordered and sent within a week on our doorstep. Second order the same. Pricing very good. So will be a purchasing again and again. At last found good & reliable online store.

Kerri

KerriSydney, NSW

Service is poor

published

I rely on the internet being disabled but to wait 13 days for 1 packet of dog biscuits is just unexpectable. I try to support an Australian business but not this one again. Kerri

1 comment
The Vet Shed
Tara D.The Vet Shed
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rose

roselogan city

  • 8 reviews
  • 7 likes

OH my gosh

published

I cant complain, in any way or form, Orders on a Saturday, before 7.00am monday, I had an email, letting me know it was on its way. AND received it early Tuesday morning. It was super parcel, in how quick it took.
I have used this company 3 times, i think now, AND even with a mixup on one package, they got, in contact quickly and resolved that issue. QUICK smart and polite. Every time, and delivery is within normal postage delivery time frames. Cant fault them.

So thank you :)

1 comment
The Vet Shed
Tara D.The Vet Shed
Amy

AmyPerth, WA

Terrible customer service and the slowest shipping

published

Probably the worst customer service I've had to deal with. The item sent did not match the measurements provided and Vet Shed completely disregarded taking the blame. The customer service team said the dog coat fitted perfectly (which it did not) and then when on to say they didn't think it fitted when I pointed out that the length the length was correct but the coat went past my dogs knees - he could not walk, sit, run etc in it - they lied where it suited them. Also I've never had just rude responses from a customer service team and the post was incredibly slow. I paid for 7-10 day postage and my parcel took a month to arrive, and for weeks there was no shipping updates etc. Would not recommend to anyone.

Karen

KarenMurray Region, NSW

  • 8 reviews
  • 3 likes

Always Excellent Service

published

I purchase the majority of my dogs treats and medications from The Vet Shed. My orders are always promptly packaged and sent quickly.
I had one minor problem and the staff were very quickly to rectify it. Excellent prices, products and service.

1 comment
The Vet Shed
Tara D.The Vet Shed

Yay! Thankyou so much for your words of appreciation. We are delighted to hear that we can offer you the best service for awesome prices with the customer service to match :)

ABC

ABCSouth East Queensland, QLD

  • 13 reviews
  • 25 likes

Excellent service - professional, prompt, will shop there again.

published

After spending two days trying to get an urgent order away with another company, found the vet shed online. They were cheaper, and when I said that I hoped it would be sent quickly, they went out of their way to get it in the post the same day. Very impressed, and will be dealing with them again

1 comment
The Vet Shed
Tara D.The Vet Shed

Thankyou so much for your lovely review! We are beyond happy that you have been provided with excellent customer service from start to finish. We cannot wait to provide for your fur babies again soon!

Jen

JenAU

  • 5 reviews
  • 7 likes

Excellent customer service

published

Upon receiving the wrong item for my order I contacted the customer service email to notify them of the problem. The issue was resolved promptly and I was sent out the correct item immediately through express postage.

Hassle free process and friendly team. Would definitely purchase from The Vet Shed again!!

1 comment
The Vet Shed
Tara D.The Vet Shed

We are so pleased to hear your feedback! Reviews like this highlight our customer service teams dedication to providing each and every customer with the best service we possibly can. We hope to provide for you and your pets soon!

Lenith

LenithSouth East Queensland, QLD

  • 21 reviews
  • 24 likes

Bad service. Had to raise an eBay dispute to get correct refund.

published
3 comments
The Vet Shed
Tara D.The Vet Shed
Lenith
Lenith
The Vet Shed
Tara D.The Vet Shed

Thanks so much for your response. It is so helpful for us to improve our systems . We really appreciate your honesty

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b0bbles

b0bblesSouth East Queensland, QLD

  • 17 reviews
  • 6 likes

GREAT prices, quick & reliable delivery

published

I really love the variety of items available for a variety of animals! I have a dog, parrots, fish and used to have horses and you can get just about everything you need from this one website. I really want to thank The Vet Shed for their bird related items, it's so hard to find supplies for my birds, especially toys for my little conures! The website is easy to use and one of the best things is the delay payment options available. There's lots of great specials available and often. One of my favourite online pet stores and I do 95% of my pet shopping online! Delivery is quick because it's located in Qld.

1 comment
The Vet Shed
Tara D.The Vet Shed
KarenS46

KarenS46NSW, 2640

  • 18 reviews
  • 4 likes

Excellent Service

published

Ordered my items on Sunday night and they were delivered on the Wednesday. Excellent speedy service especially to a regional area where I live. Everything was carefully packaged.
Fantastic prices and a great variety of products.
Will definitely be using The Vet Shed again.

1 comment
The Vet Shed
Tara D.The Vet Shed

Impeccable service and speedy delivery

published

Such a wonderful experience with these lovely people - simple online website, easy ordering, convenient payment process and super quick delivery thanks and kind regards

1 comment
The Vet Shed
Tara D.The Vet Shed
Maryanne

Maryanne

  • 3 reviews
  • 2 likes

Great Service

published

Fantastic service and extremely competitive pricing. Fast delivery and have a great range of products.Will definitely repurchase from The Vet Shed again.

1 comment
The Vet Shed
Tara D.The Vet Shed

We are so delighted to hear that you have loved our service! Thankyou so much for taking the time to write this review for us and others. We look forward to providing for your fur children in the near future :)

ACom

AComPerth

  • 12 reviews
  • 6 likes

Excellent Online Experience

published

Excellent online experience. I shopped around for my dogs worming tablets. The Vet Shed were the cheapest. As I also needed them quite quickly (I was out and my dog was due for her monthly dose), I ordered express post. They were dispatched the day I ordered them and I received them the next day. Very happy.

1 comment
The Vet Shed
Tara D.The Vet Shed

Thankyou so much for your 5 star review. It means the world to us that our hard work is paying off and that our customers are loving the service we provide them. We are so glad that your dog is happy and healthy and look forward to your next order :)

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Questions & Answers

Stephenie

Stephenieasked

The Vet Shed

Im wondering if I can get some information on dog jackets please

2 answers
Andrea
Andrea

Their service is great. And reliable. The only problem I have, is their prices continually rise. As we order monthly the same product. And have had 4 Price rises.

The Vet Shed
Tara D.The Vet Shed

Hello, Lovely to hear from you. Generally the only times we have price rises is when our buy price changes. We do run at low margins to ensure you get a good deal. We look forward to sending out your next order. We hope you and your furry family are doing well during this challenging Covid 19

Stephenie

Stephenieasked

The Vet Shed

Hi I’m after fleecy prestige pets dog jackets with zip on top if you can help me thanks

1 answer
The Vet Shed
Tara D.The Vet Shed

Hello, we can certainly help you with those fleecy vests. I know exactly the ones you mean as we have a chihuahua that lives in one most of winter. Here is the link to these on our site https://www.thevetshed.com.au/?rf=kw&kw=fleec

ron

ronasked

The Vet Shed

what food for silver eye birds

No answers

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