Reviewer Photos & Videos
Thank you to customer service for help when I had trouble logging in, & for the very quick delivery of my order. Highly recommend Vet Shed.
- The Vet Shed
- Verified customer
Great pet store online
I have bought a couple of times from The Vet Shed and they are really good. Mainly for flea treatments for dog and cats. Quick to ship, excellent prices, fast delivery etc. I highly recommend.
order and service
Very friendly staff on phone order and so quick next day delivery a Big Thank You Vet Shed team Cathy (Cavaliers Barney and Basil).
Saved me hundreds in vet supplies!
Had a huge vet bill from my horse. Went on their website and brought all the vet supplies I needed and saved hundreds compared to vets etc. also have one of my cats on the urinary food, I save 25 dollars per bag of food by buying here! I always buy my food through here now, the team are quick and always willing to explain in depth about products. Thanks guys!
The Vet Shed is amazing for all things pet!!!
The Vet Shed is my go to shop for all things pet related! It has such helpful staff that know their stuff, my dog requires special food as she has sensitive skin and I have never had a bad experience getting the food when I need it! Would recommend 100%
One stop shop!
Great customer service. They have a really great range of products and staff made sure I got what I needed
10/10 customer service and product quality!
Most amazing customer service I have ever experienced. 10/10. Shipping was super fast and efficient. My items I ordered were even better than what I expected (and my expectations were high!). My animals are very very very happy, and so is their mum (me!). Thank you so much to The Vet Shed. I recommend this to everyone.
Amazing customer service and products!!!
The customer service was absolutely amazing and so was the products. My dog is on a special diet and they had an amazing range of products and very knowledgeable of the products!!! I will be going back here and have recommended it to many people !!
Awesome service. Great product.
Got my special dog food for my Irish wolfhound with great help from the customer service team who were extremely helpful in making sure it was correct for my breed.
Waste of my time
I purchased online a worming treatment for my birds. Upon receiving it, the item had 4 months left from the expiry date. Given I treat my birds every 6 months, I found this to be unacceptable. After several emails and having to send a photo shot to validate my complaint, I am now left with the inconvenience of having to travel to the Post Office to post it to get a refund and to incur further delays in getting the tabs from another supplier because The Vet Shed were unable to replace it "due to the item they sold me is the current batch that is only available from their supplier". Will never shop with them again.
Exceptionally slow to ship, item missing and incorrect item sent
Very disappointing experience. Placed an order Wednesday morning, within two hours I received an email saying one item was out of stock, did I want an alternative item - I replied within 10 minutes saying that was fine. I expected it would be shipped that day or the next morning as that seemed pretty efficient. I was wrong.. it was not shipped until the following Monday night. I tried emailing and left voicemails and got no response.
I collected it from the Post Office yesterday afternoon to find one item missing and another grossly different ...
Horrible - DO NOT USE
I have placed an order, and never received the goods. I have called & emailed several times. They do not answer the phone.
I will be contacting ACCC about a refund
Appalling all round
Customer service is questionable and the courier it uses whose reviews are simply terrible delivered my package to wrong address. I didn't feel that The Vet Shed was genuinely concerned about this. Then wow, I decided to place another order and I don't place small orders and even though I requested the package be left on my premises this company requested a signature. Now people can't sit around all day waiting for a courier hence why many of us request a safe drop off. Fancy treating a customer in such ways. On top of that I believe only pa...rt of the order is to be delivered. So much for giving this company a second chance. Shopping else where from now on. July 10th 2018 Update: Never come across a company like it...very poor So if you place an order it can be processed within 1 to 4 days now it doesn't update you either. I think customers kind of like to know when their order will be processed this 1 to 4 days is just odd. Fancy not updating your customers. Never again! There are so many great pet product online stores now and I have used 2 others and both processed orders the day they received my order/s. Also if you are in a hurry don't use The Vet Shed as its courier is just as slow. August 6th 2018 Update: Extremely unreliable Never again. This company can take 1 to 4 days to process orders now it states this on its website but wouldn't you think it would contact its customers to inform them when it takes days to process orders do people can buy elsewhere if they can't wait. It is so unreliable it can process an order the same day you place it or days after. Out of respect for customers it needs to inform customers if orders will take days to process.
- The Vet Shed
- Verified customer
Haven't had an issue, postage sometimes slow
I've made plenty of orders from these guys and never had a major issue. They are located less than an hour away and postage takes a few days usually and upto a week sometimes but it's cheap. Can't really fault them.
- The Vet Shed
- Verified customer
Customer Service is Terrible
I have used this store before and had no reason to contact customer service. I contacted the customer service team after 18 days and no sign of my order. the reply was vague and abrupt. I contacted again a few days later and received a condescending rude email reply. I then contacted the delivery company directly and the parcel had been overlooked and had been sitting for over a week in limbo. It was delivered the next day . Parcels get lost sometimes, it's unfortunate but does happen. But the attitude of the customer service people was absolutely disgusting
I recommend this to everyone!
I have purchased all my flea treatment and pigs ears for my dogs from Vet She'd for years now. Fantastic prices - even my vet tells me to buy here 'cos she can't compete with the prices. I live nearby, so I can pick up if I need to, but the delivery is fast, so I have no problems requesting delivery if I need to. I have always found the service to be wonderful too.
Excellent products and staff
I found their website late last year and its been a life saver! The products i need for my cat are way cheaper through the vet shed than i've seen other places, and the staff are so wonderful and helpful and provide exceptional service, going above and beyond to make sure that their customers are 100% satisfied. The delivery is very affordable and quick delivery too. Thank you to all of the amazing staff at The Vet Shed.
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Questions & Answers
Im wondering if I can get some information on dog jackets please
Their service is great. And reliable. The only problem I have, is their prices continually rise. As we order monthly the same product. And have had 4 Price rises.
Tara D.The Vet Shed
Hello, Lovely to hear from you. Generally the only times we have price rises is when our buy price changes. We do run at low margins to ensure you get a good deal. We look forward to sending out your next order. We hope you and your furry family are doing well during this challenging Covid 19
Hi I’m after fleecy prestige pets dog jackets with zip on top if you can help me thanks
Tara D.The Vet Shed
Hello, we can certainly help you with those fleecy vests. I know exactly the ones you mean as we have a chihuahua that lives in one most of winter. Here is the link to these on our site https://www.thevetshed.com.au/?rf=kw&kw=fleec
what food for silver eye birds
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