5 questions from our users
Has anyone been able to successfully raise the issue with any Australian authority about this business taking payments from Australians and delivering nothing, not communicating with 'customers' and not delivering ANY products? How is this able to continue? Anyone??
Has anyone successfully gotten a hold of the sales team via phone? Or just get disconnected after waiting and being on hold forever?
Has anyone successfully received a refund?
They emailed me a promise to refund in 2-3 business days mid April but didn’t.Even with the bank being involved they didn’t refund.
This is so bad, they need to be shut down.
I put in a claim with paypal, it got to the point where it went under review with paypal, and then coincidentally 20 mins after it went under review I recieved a tracking email (order was early march) . I will pursure it with paypal though as I sent an email in april requesting a refund which had no response
Ordered two months ago and items never arrived. Avoid it!
ThePharmacy is owned by principal pharmacist, Christine Kelly (B Pharm MPS).
You can raise your concern with AHPRA (Australian Health Practitioners Regulation Agency) or through HCCC (Health Care Complaints Commission).
How can we, the members, get PayPal to cancel this account? It belies reason that PayPal can continue to take our money on behalf of these crooks.
Why isn't this company replying to reviews and trying to resolve these issues?
Not sure who to contact in NSW to take this further?
File a dispute with PayPal. Their are time limits so get on to this. I am going to contact Fair Trade as these people have stolen my, and by the looks of it thousands of others email. They are hiding behind a CaronaVirus health curtain of “prioritising care facilities”.
I paid with AFTERPAY which does not offer protection. PayPal does.
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