Reviewer Photos & Videos
- Verified customer
Potentially Fraudulent - do not buy
Misleading ETA to get your purchase. Waited several weeks. Shipment finally sent but incorrect products. Don’t answer phone or emails. Completely unresponsive. Be careful. Raised credit card dispute and reported to authorities.
No Products Received!
2 weeks since I placed an order with The Pharmacy - payment went through but no products! I have called and emailed numerous queries - no human being to speak to and NO RESPONSE at all. Contacted State Consumer and Business Services for advice - go to your bank and reverse the payment made (if it was paid via credit card and if it's been less than 90 days). DO IT PEOPLE. Your order will likely never arrive. Get your money back! Never ordering from The Pharmacy ever again. Exceptionally poor form LEICHHARDT QUALITY HEALTH PHARMACY ([name removed] from NSW)! ABN 99 470 945 296
Do not order from this business.
Placed an order # 100136063 on 14th June for an item that they showed as in stock.
Had not received my order by 26th June so sent an inquiry via their customer support link. Other than an automated acknowledgement, I did not receive any further response. Followed up with another email to their customer support link on 30th June, still with no response.
The phone number on their website is disconnected.
I will be lodging a claim through Paypal.
I placed an order on 22 June. I’ve heard nothing and received nothing. This is a scam!
Placed order for 3 -5 business days. Heard nothing. No contact. Can not contact the company by phone, email or through their website ‘submit’ box.
They have taken payment and sent nothing
I paid for and ordered isocal rubbing alcohol, vitamins and moisturiser mid April. I never received a confirmation email and the products were never sent. I’ve never received a confirmation number from their contact form when I’ve tried to enquire on their website and I’ve spent hours on hold only to be hung up when I reach 1st in the queue. I’d really like my money back!
- Verified customer
Extremely poor customer service
I made an order in early June for pick up at the pharmacy. 3 weeks later i still hadn't had any word from the pharmacy as to where my order was. I called the 1300 number specified on the site - this number was not working. I then called their landline which I had to google, and waited on the phone for more than an hour even though I was "first in line". After waiting close to 1.5 hours I gave up. I even tried calling again, choosing the option to speak to the pharmacist to no avail. I sent them an email and submitted a query on their site - n...o reply. I eventually made my way to the pharmacy at the end of the month and luckily for me (and them!) my product was available for pickup. The pharmacy assistant was lovely and apologetic. It wasn't worth getting angry at her as it wasn't her fault. However it is simply not worth the effort, stress and any money you could ever save. The non existent online customer service , the 1300 number not working , waiting for more than an hour - I seriously felt like I had been scammed just like most of the reviewers on this site. I won't be shopping here again.
DO NOT ORDER FROM HERE!!!
Ordered 4 products from here back in APRIL. Contacted after a week when I had not received any correspondence regarding shipping. They took a month to respond. Then when I received my order it was missing the most expensive product and they had claimed in the shipping email that it was going to be provided, yet in the shipping invoice it was crossed out. I contacted via email to request if they were going to refund me or send the product separately. No response and now phone is disconnected! Please please please review this site before purchasing they are terrible!
Don't Waste your time
I pre-ordered one of their non contact thermometer back in April. I used Afterpay.
I emailed through Afterpay details letting them know I still haven't received my mid-may order.
They emailed me asking if I wanted a refund or if I was happy to wait until the first week of June.
I agreed to wait and contacted them for a refund as i decided to buy one in between.
Glad i got my money back, will not try them again.
Worst Service ever
This store had massive delays in shipping. The store then sent me a cheap substitute product of what I covered without even asking me. They further do not reply emails or messages and also has a phone line where it hangs up on you after you wait 30min in que. Stay away from this store!!
This company is a complete scam, do not buy from them!!!
Ordered hand sanitiser double the market price beginning of March and only received the items in June and they made so many mistakes in the order. Never send an update in regards of delay in shipping. Emailed them so many times and never receive a reply. Tried to call them and I was on hold for hours even when I was 1st in line. What a scam! Take our money so quick but ship items whenever they want and never return any communications. They also charged hand sanitiser double and triple times the market price.
Very disappointed with the lack of service. Why are they still selling goods they can’t supply
Very disappointed with the lack of service. Placed order on 20 May 2020. Not even a confirmation email been received. I have previously purchased from them with no problem at all. If covid and an unprecedented amount of orders and call please employ staff to handle the load. I’ve been sending emails and making calls for 3 days now with no luck. They end the call saying they are unable to attend to your call and please don’t abuse them. Well I was next in-line for a representative to attend. Why are they still taking orders they are unable to fulfill
Do not buy from them! Scammers
Do not buy from them! I ordered a thermometer in March and we are not in June and my order still hasn't arrived. They have ignored every email I have sent and when you call them you are on hold for hours only for them to hang up on you. Complete waste of time and money
Customer Service Number isn’t Helpful
I ordered the Enonian Breastpump which I was extremely excited about because I just had my first baby. When I found it on this website, I was happy to see it was about $40 less than on the Enonian website. After placing an order I looked up reviews for The Pharmacy website and found almost nothing but bad reviews and began to regret my $187 purchase thinking I was being scammed. After reading them I called the customer service number to ask about my order but was “1st in the queue” for almost 2 hours Which was the only bad side about my experience. I placed my order on the 28th of May 2020 and received my order on the 8th of June which I am happy about and everything came just like I saw it on the website. Thank you!
Do not order from here
Order took over two months to arrive and was completely wrong. They do not respond to emails and it is not possible to talk to them on the phone. There is just one step in the whole ordering process that works really well, that is the step where they take your money. After that it is literally impossible to deal with them. Don't expect any response and don't expect any refunds.
- Verified customer
This company is a nonentity!
Ordered sanitizer with a delayed delivery date. It did not arrive as promised....so eventually I had to cancel. But they sent dummy emails and continued with the order as if I had not contacted them. A total scam. Avoid, avoid, avoid.
Terrible! Don't use them! Zero stars
I ordered hand sanitiser and vitamins. I paid for delivery and instructed the parcel be left at my door as it is safe.
So, over two months later the delivery ISN'T left at my door and is sent to some other place which I am supposed to travel to! So much for delivery!
What if I was disabled? Or in isolation for 2 weeks?
Only getting automated emails from them, no response on the redelivery or refund.
Questions & Answers
Has anyone been able to successfully raise the issue with any Australian authority about this business taking payments from Australians and delivering nothing, not communicating with 'customers' and not delivering ANY products? How is this able to continue? Anyone??
Has anyone successfully gotten a hold of the sales team via phone? Or just get disconnected after waiting and being on hold forever?
Has anyone successfully received a refund?
They emailed me a promise to refund in 2-3 business days mid April but didn’t.Even with the bank being involved they didn’t refund.
This is so bad, they need to be shut down.
I put in a claim with paypal, it got to the point where it went under review with paypal, and then coincidentally 20 mins after it went under review I recieved a tracking email (order was early march) . I will pursure it with paypal though as I sent an email in april requesting a refund which had no response
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