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Thermomix TM31

Thermomix TM31 Questions & Answers

3.7 from 448 reviews

65 questions from our users

VickiTen

VickiTenasked

Thermomix TM31

Hi - the numbers etc are peeling off the front panel. Does anyone know where I can get/replace just the panel (without having to send in the whole machine)?
Thanks!

No answers

Rosalie Taylor

Rosalie Taylorasked

Thermomix TM31

Can I replace the power cord to my TM31 as it looks like some heat has melted it

No answers

Kate T.

Kate T.asked

Thermomix TM31

I was going to make the white sauce tonight but my machine was jumping around everywhere when it was at speed 4. Does anyone know what this problem might be caused by?

1 answer
Malissa B.
Malissa B.

Hi Kate, maybe make sure it is sitting securely on a flat surface. Mine does this sometimes depending on what it is I'm trying to make so when I have big/bulky things it's trying to move around this normally happens to me.(normally a higher speed though.is it due for a service?


CrC

CrCasked

Thermomix TM31

Is it easy to replace the motor without affecting the functionality of the screen. I was a qualified electrician but not too hot with anything that needs to be resolved- programmed. Thanks

No answers

Cinnamon B.

Cinnamon B.asked

Thermomix TM31

Hello - does anyone know how I can remove the front clear plastic face/ cover on the control panel? I want to clean under it? TIA

No answers

Reg & Alice J.

Reg & Alice J.asked

Thermomix TM31

When I use my machine to cook, it sticks
Thanks

2 answers
Sue27
Sue27

Does the food stick or do the blades stick. If it’s the blades they may be bent. If the food sticks it may be that temp is too high or you are cooking the food too long.

Reg & Alice J.
Reg & Alice J.

The food sticks to the bottom of the bowl and starts to burn. This is for risotto, and mashed potatoes etc.


Anonymous

Anonymousasked

Thermomix TM31

Hi there, my TM 31 won't heat up at all... just made bechamel sauce, and it ended up a curdled mess of cold mush in the bottom of the bowl. The bowl wasn't hot at all. Any clues of what's happening? Thanks

1 answer
JAC
JAC

I had the same issue. All functions were working except heat. I have a 2nd jug so knew it wasn't jug issue because it happened on both. I had to get a new motherboard.. Unfortunately TM service department is terrible it took 2 attempts and many phone calls and 2 months for it to be fixed.


Tracey L

Tracey Lasked

Thermomix TM31

Hi I have the TM31 and the display panel lights up but no digits or anything coming on! Any suggestions ! TIA Tracey

No answers

Bella T

Bella Tasked

Thermomix TM31

Hey. I have the TM 3 and my blades are not moving at all. I can hear the motor working but not the blades. Any advice please? Thanks

1 answer
Kareb
Kareb

It sounds like your blade has stripped. It’s designed to strip over time rather than damage the shaft going down to the motor. It’s an easy fix for a new blade as you can swap it yourself after you order a new one. $115 I think.


Peta Sclater

Peta Sclaterasked

Thermomix TM31

Can I mill brown rice as per instructions in the everyday cook book without the temperature coming on. So 250 gm brown rice, 2 mins at speed 9, temperature rises to 50 before I finish, I’m wondering if the warm rice flour will not keep well.
Cheers

6 answers
NikkiBikkie
NikkiBikkie

I have milled brown rice without heat and had no problems :)

Unless you actually turn the heat on you can mill with out the heat. If you are using the TM5 with a recipe via the chip or cook key then just swap to the manual settings to suit your requirements.

Peta Sclater
Peta Sclater

I have TM31, seems the heat automatically starts, cant see where to turn it off/on.
Cheers


Bron

Bronasked

Thermomix TM31

I have a TM31 and scales keep setting back to 0 when I try and weigh something. Anyone else had this issue?

No answers

TM31newbie

TM31newbieasked

Thermomix TM31

Is there a "lock" mode for travel for the TM31?

2 answers
Ali J
Ali J

Not that I know of. I bought the travel bag for mine

loulou121
loulou121

Sort of! The lid locks on, which is all you need. On the TM5, the transportation mode just locks the lid. It doesn’t do anything else.


IMHO

IMHOasked

Thermomix TM31

I have inherited a TM31 and the first thing I did was order a green sealing ring from ThermoMix Australia.

I am reasonably certain that I have fitted it correctly although it did appear to be slightly oversized but still managed to get it to 'click' into place on the three click points in the lid.

Now it is extremely hard to close the lid, I can get it to close but it is really hard to get it to close fully.

What have I done wrong?

2 answers
Ali J
Ali J

The seal system is entirely different with the TM5 as it is a stationary seal. I would Phone Thermomix on 1800 004 838 they are very helpful and will help you out

loulou121
loulou121

The green seal is a tighter fit, but it will loosen off. I ran my lid and seal through the dishwasher a couple of times and that seemed to help.


Angela Foo

Angela Fooasked

Thermomix TM31

Hi, My thermomix TM31 the front panel "Start Push Button" was damage. Where can I purchase the rubber push button spare part or I need to purchase the whole front panel for the replacement? Please advise.

1 answer
loulou121
loulou121

Call service on 1800 004 838 and they will be able to help.


Pri

Priasked

Thermomix TM31

I just inherited a TM31 from someone. I now found out that it was bought during the time period in 2014 which can be potentially faulty machine. The person who gave it to me has used it from 2014 to 2018 with no concerns. After I inherited the machine, I read the safety concerns in detail and now I am worried about using it. Seems like a waste to throw it away. Were ALL the machines in that time period faulty?

3 answers
Microbel
Microbel

They replaced the rubber seal in the lid with a new once which addressed the safety issue. If it has a green ring it should be fine provided you use it in accordance with the operating instructions. If not, contact them to replace it. https://www.facebook.com/thermomixinaustralia/posts/replacement-sealing-rings:-vorwerk-elektrowerke/789522371090025/

Olenka Muzic
Olenka Muzic

absolutely don't throw it away !!!!!!! these machines are awesome. it doesn't matter if you have the tm21 or the tm5 . it is like everything, if used correctly it will be fine. I would contact a consultant in your area so they can show you how to use it correctly . there are a lot of facebook sites also that can help you out with hints, tips and recipes . you will love it . have fun !!!!!!!!

Pri
Pri

Thank you so much Microbel and Olenka. Much appreciated. Was delighted to see the green ring. And have started using it. I LOVE it!


Margareth

Margarethasked

Thermomix TM31

My T31 kneading function won't work. Why could that be?

No answers

Azat

Azatasked

Thermomix TM31

Does the tm31 have BPA in its lid ?

No answers

Lyn

Lynasked

Thermomix TM31

The dial on my tm31 seems to be stuck I'm unable to turn it on. I used it about 30 mins ago and all was good. I've just gone to use it again after it has been washed but the dial button won't move. Any ideas?

No answers

Jill K

Jill Kasked

Thermomix TM31

I have just inherited a TM31, and have pressed the Varoma button to get the higher temp. It flashes and then the light turns off after about 1 minute. It is not heating up at all. What am I doing wrong? Thanks :)

1 answer
heysue
heysue

When you use the Varoma setting you need to select a time on the timer, otherwise it won't work. I think this is a safety feature, so that you don't end up cooking something on the Varoma setting (very high temps) for an indefinite amount of time. I'm not sure if this will help you, but I thought it was worth mentioning.


Lyn

Lynasked

Thermomix TM31

What to do if you for got to put blade in before adding liquids?

1 answer
GSAU88
GSAU88

Hi Lyn,
The short answer is: NEVER (EVER, UNDER NO CIRCUMSTANCE) forget to insert and lock the mixing knife in the bowl before adding liquids, or any operation really. That could lead to VERY SERIOUS damage, which may be even beyond any chance for repair. I exhort you and all newcomers to read the User Manual, particularly the Warning & Precaution Section, and follow it TO THE LETTER because the Thermomix is not a toy, and the appliance can't be blamed if improperly used/handled.
I have witnessed a couple of this type of accidents (through a couple of acquaintances of mine) and Vorwerk, quite fittingly, won't cover any cost for repair.


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