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Think Settlement Agents Perth

Think Settlement Agents Perth

3.8 from 160 reviews

Unreliable and Unprofessional

I inspected a house on a Wednesday; the agent told me the vendor wanted to sell before auction but we must sign by Friday (in 3 days). After discussing with my spouse, we decided to go ahead. On Thursday 8am as soon as Thinking Conveyancing Sydney was opened for business, I emailed and called Customer Concierge and asked if someone could review the contract by the end of day. I explicitly said if you are unable to do it, I will look for another firm. My concierge contact, with the initials C.C., replied at 10am said he was working on it and would get back to me. At 12:30pm, C.C. said my contract was allocated to a lawyer and would be reviewed by the end of day. At 4:40pm, I called C.C. to get an update and he reassured me that it would get done. He said would call me back with an update. At 5:50pm, I called the office again and found out C.C. and the lawyer already left for the day. Not only the review was not completed as promised, nobody even had the decency to let me know. I was stuck in a helpless situation at 6pm and was scheduled to sign the next day. I almost lost this house because of Think Conveyancing or risk to sign blindly without any legal advice. Pulling a house off the market before auction requires the buyer to sign an unconditional contract, can you imagine the risk?

While I was frantically looking for another firm at 7pm, I remember I received a very late reply from a conveyancer on a quote from a while back. I called her and told her about this total mess Think Conveyancing had left me...she agreed to stay behind to review the contract for me. I was so lucky to have found her and kept her number.

I would never ever work with Think Conveyancing Sydney again, absolutely unreliable and unprofessional!


Use at own risk, low price isnt worth it. I lost 100K because of their incompetance

I chose this company mainly due to their low rates but I quickly started regretting this choice.
The COS had obvious errors in it regarding dates. The solicitor never picked the errors. they sent me first letter with important dates that were weeks overdue. I tried complaining and the solicitor never responded. Property purchase is probably the biggest purchase anyone ever makes, dont use this company, they will make you loose money

Just Disappointed

I quickly chose Think Conveyancing to help me with the hope that I would have an easy and smooth process. HOWEVER, I must say that I feel really disappointed. I went through the contract review process over the phone with a lawyer (who is friendly and polite). I was told that I will receive the review/letter (after paying for $300) that I could use to make appropriate changes on the contract before making an offer. I made that payment and what I received was clearly a generic review/letter in which most of the content is not relevant to my case nor based on what I agreed over the phone. I quickly contacted the lawyer via phone (but no one picked up) and email. Only then I got a short email advising me to just tell the Realestate agent what I need to be on the contract. From this, I feel really disappointed about the service I received and how unprofessional it was. If it only a generic review I would get, it should not cost me $300. So disappointed!!!

DO NOT USE - No care and bad communication

Terrible Communication and multiple mistakes leading me to having no house for my family, animals or furniture for a weekend. I was told my house had settled so I handed over my keys. Only to find out later that my new house wasn't going to settle after the second attempt on a Friday afternoon leaving me and my family with no where to go. The best part was when I found out my house hadn't actually settled after the buyers had already moved in... All recorded on a call recorder.... And their offer for their major stuff up and massive cost caused to me.... $100.00... DO NOT USE.


Extremely helpful all the way to settlement

The team kept me well informed every step of the way with no problems. The settlement occurred on time and they advised me straight away.
They made it easy for me.

1 comment
Hi JoyL, Thank you for the great feedback. As a team, it is always wonderful to hear the amazing service that our staff can provide. Our team always aim to give a smooth and stress-free experience to our clients. We are grateful for your kind words and we are happy to hear from you. We wish you all the best. Kind regards, Think Conveyancing

Sale of a Property

Excellent service provided by the representative at Think Conveyancing.
Sorted out a few hiccups we had with complete professionalism. Will definitely use them again for my next sale. Thanks Think Conveyancing.

1 comment
Hi Jennifer, Thank you for that raving review! Our staff are delighted to hear that you appreciate their service and their professionalism. We pride ourselves in being able to make the process smooth and stress-free and your review certainly reflects that. So, once again we thank you for your feedback and we hope to work with you again soon. Kind regards, Think Conveyancing

Perfect Service!

I couldn't fault the service I received from start, to finish.
Everybody at Think Conveyancing exceeded my expectations, and were so friendly, professional, and efficient.
The costs were amazingly low, for the service received.

1 comment
Hi Karyn, That is a wonderful feedback, thank you for sharing it with us. We value your thoughts very much and it is so encouraging to hear our clients give us such high commendations. The team is glad to know that everything went smoothly from A to Z, and that not only did we deliver what we committed to, we excelled far and beyond your expectations. We firmly believe that it is because of all the values that you have kindly listed down for us that makes us such a great team to work with. Professionalism, friendliness and having a great work ethic are key areas of focus for us and these are the foundation of our family here at Think Conveyancing. We are glad to know that you saw these values through our staff and we aim to share this with more clients to come. Once again, thank you very much for your great feedback and we wish you all the best. Kind regards, Think Conveyancing

Great service

Sidnee helped us through the complicated process of a simultaneous settlement. There were moments where things weren't going smoothly, however Sidnee remained professional and continually kept me calm, assuring me that she was working for us, not the other side. Everything went through smoothly on the day, selling our previous property and settling on our new one - thanks Sidnee.

1 comment
Hi Mandy, Thank you for leaving us with your feedback. It is terrific to hear that Sidnee was able to get everything together and that you were able to get the results that we aim to deliver. Every client is important to us so getting familiar with your situation and needs are essential whenever we work with our clients. In this case Sidnee was on point with her professionalism, helpful advice and her friendly service. All these values combined with your patience and understanding could only lead to the successful sale of your house and the purchase of your new home. We firmly believe that while our staff are amazing, we need equally amazing clients like yourself to achieve these wonderful results. In saying this, we thank you for giving us the opportunity to help you towards a new chapter in your life and for giving us your great feedback. We wish you all the best and we hope to work with you again in the future. Kind regards, Think Conveyancing

First time ‘buying’ using this service.

We have used ThinkConveyancing 3 times in the past to sell properties. This time we bought. Very happy with the communication and proactive information. We would use again without hesitation. Each time we requested the same advisor, Lisa, and the standard process was intervened to grant our request immediately. We trust this organisation to work for us - no matter which side of the contract we sit.

1 comment
Hi Beverly and Birger, Thank you for leaving us with your feedback. We are overwhelmed by your continuous support through your 3 properties with us. Its amazing to see how you have come back to us each and every time, though we fully understand why you continue to do so. Lisa is an exemplary part and a key person in our Queensland office. We are simply amazed by her proactivity, her knowledge and professionalism as well as her great sense of customer service. Great staff like her are hard to come by and we are glad that you appreciate her expertise as much as we do. However, such excellence isn’t achieved once, twice or even three times without the help of equally excellent clients like yourself who ceaselessly support us and believe in our service. None of this could have been achieved without you and so we extend our gratitude to you for your long and loyal support of our team. Once again, we thank you for your feed back and the team wishes you all the best. We hope to work with you again in the future for more great things to come. Kind regards, Think Conveyancing

Excellence

Valentia provided us with a great experience which leaves me with no hesitation in recommending Valentia and thinkconveyancing in the sales or purchase of property.
Valentia was great and easy to deal with. Valentia kept us informed throughout the entire purchase process.
Highly recommend

1 comment
Hi Moz, Thank you for giving us your feedback. Its great to hear that you are pleased with the service that Valentia provided and that she had given you the 5-star experience we always aim for. As a team, it gives us such pride to give clients the conveyancing service that gives out more than just timely settlements. For us, it’s about the professionalism, the knowledge and deep understanding that we can provide throughout the whole process. We are more than just a company or a staff member, we are partners in representing our clients and their needs to get amazing results like this. And it certainly helps to have great clients like yourself who support us on our way to achieving these outcomes. Once again, we thank you for your feedback and we hope to work with you again in the future. Kind regards, Think Conveyancing

Wonderful Team highly recommend

The team at Think Conveyancing are terrific. From the start to finish they helped us navigate what at times was overwhelming and confusing especially with miss information from others involved. From the contract read through with Tessa, to Bernadette who saw us through to settlement it has been a good experience and I can highly recommend them, they are professional and keep you informed every step of the way. Its good to have a company who does what they say they will, especially at a time when you need it most.

1 comment
Hi Rebecca, Thank you for such a fantastic review! We could not be more thrilled for both Tessa and Bernadette who provided exactly the service we aim to give every time. As a team, we are proud of these ladies who have beautifully represented the goal of our company. Giving out a great experience is always going to result in happy and fulfilled clients such as yourself. We are very happy to know that you had such a fantastic time with us, and we wish you all the best. Once again, thank you for your great feedback Rebecca. Kind regards, Think Conveyancing

bad bad bad company

very far from sit back and relax, the worst period of my life contacting them.
i tell you phone email in person they will not talk to you once you signed,
you don't know why they did that to me.

1 comment
Hi Arman, Thank you for your feedback. I have raised your concerns to our Senior Management Team and CEO as we take all feedback seriously. I have asked Trinh Thai our Legal Associate Director to investigate your file. If you could leave me your full name, matter number and best contact number, I’ll have Trinh call you to learn more about your experience. Once again, thank you for your valuable insight and we look forward to working with you to resolve any concerns. Kind regards, Think Conveyancing Team

Overall a good experience

The fee was very competitive.
Jasmine was very efficient and professional.
A minor delay in transfering the purchaser’s deposit but it was dealt with satisfactorily in the end.
I would use them again.

1 comment
Hi pc1288, Thank you for sharing your feedback with us. It’s great to hear that Jasmine has helped you through your conveyancing and was able to get things done even with the bumps along the way. As a team, we’re happy to know that you had the quality experience we always aim for with every client we serve. And better yet, you’d come back and use us again given the opportunity which is such a compliment to us and a true testament to the wonderful job that Jasmine had done. Please, if you should have any friends or family that need conveyancing work done, let them know that we are here to help them from start to finish. Once again, thank you for your feedback and we hope to work with you again (or perhaps your family or friends) in the future. Kind regards,

Great service, very professional

Rebecca, Robert and others at thinkconveyancing made it an easy hassle free settlement. Very professional. Excellent communications. Pro-active. Fantastic job. We would use their services again and recommend them to others.

1 comment
Hi Gyani, Thank you very much for your kind review. The team is so thrilled to know that they were able to assist you in such a way that it compelled you to leave this feedback for us. We are all glad to know that your conveyancing went by so effortlessly and both Rebecca and Robert are in celebration of the great teamwork they performed which gave us the fantastic result as you have mentioned. We had such a wonderful time working with you and we hope you enjoyed this experience as much as we did through this process. Once again, thank you so much for your feedback and we hope to work with you again in the future. Kind regards, Think Conveyancing

Great service

It was easy hassle free sattlement. Debby did a fantastic job looking after this mattter. Would love to use same services again and recommend others.
Thank you very much Debby and thinkconveyancing.

1 comment
Hi Vikram, Thank you for your great feedback. Debbie is happy to hear back from you and the team is elated for the fantastic job she has done. As a team, we all try to provide the same great experience for all our clients, with our aim to provide an easy, hassle-free service as you have so wonderfully described. However, we couldn’t possibly have achieved such great results without the trust from amazing clients like yourself. So, once again thankyou for your feedback and we hope to serve you again in the future. The team wishes you all the best. Kind regards, Think Conveyancing

Professional and easy to work with

Very professional, easy to get a hold of whenever I needed to. Phone calls were always immediately answered.
Made the process of selling my home as easy as it could be.

1 comment
Hi Joshua, That’s a great feedback, thank you for letting us know. It’s amazing to hear how much you appreciated our service and to know that you were given the best possible conveyancing experience. This is what we always aim to do and hearing the positive comments you have is such a boost to the team. As you have pointed out, it gives us such pride to give a professional, speedy and smooth service to our clients. But we have to thank you too, for being a most wonderful client who gave us the chance to give you the quality experience you deserve. The team wishes you the best and we hope to serve you again. Kind regards, Think Conveyancing

Great Company

Michelle English was an absolute gem to work with. The initial experience of selling a house was daunting but Michelle guided me through it with utmost respect and professionalism. As a matter of fact the whole team at Think Conveyancing were fantastic

1 comment
Hi Judy, Thank you for that great review. The team thought you were fantastic too! Michelle is delighted to hear from you and is very happy to know that you had a great experience while working with her. As a team, we couldn’t be prouder of Michelle with the wonderful work she has done. And as you have described, it’s amazing to see how a person becomes a gem simply from being able to do their job respectfully and professionally. Together, we can achieve great things and your feedback is a testimony to that. Once again, we thank you for your kind words and we wish you all the best. Kind regards, Think Conveyancing

Thanks for always going extra mile

I would like to commend Mary Nguyen for her dedication, patience and professionalism. I have asked Mary to postpone settlement for few days because I could not guarantee that money would clear on time accepting extra cost of $850.00. When the monies arrived earlier than I expected, Mary escalated the matter carried and managed to carry out settlement on time. Her dedication and willingness to go extra mile saved me $850! Thanks for job well done, Mary I do feel indebted to you.

1 comment
Hi RJC49, Thank you so much for your kind words, I’m sure Mary is very happy to hear from you. It has always been part of the company philosophy to treat our clients with care and to give them the best possible service we can deliver. Mary is a shining example of our staff carrying out our goals and visions and applying them to our clients by way of giving the dedication that you appreciate so much. As a team, we always aim to make into a reality this vision and to pour our time and effort to doing what we can to ensure that clients will feel the quality experience we stand for. We would like to thank you for being a great client to work with and we hope to serve you again. The team wishes you all the best. Kind regards,

Highly recommended

Good people made the process of buying the first house. As easy as going to woollies good people. And greater quality service. Highly recommended. Wish them nothing but the best.

1 comment
Hi Salwana, Thank you for your feedback. It’s great to hear that you found our services both friendly and helpful, this is how we always aim for people to see us as a company. We take pride in those qualities and so your comments are highly appreciated. We hope to work with you again in the future and we wish you all the best in your new home. Kind regards, Think Conveyancing

Terrible

Terrible.
After engaging Think Conveyancing, It is clear the reason why this company has so many negative reviews.
By my count, nearly 40% of the ProductReview.com feedback about Think Conveyancing are negative . Some may argue that’s a 40% chance you will also have a terrible experience which is woeful.
Just read the reviews, they will tell you everything you need to know.

My 4 main issues with Think Conveyancing – which seems to be consistent with other reviews:

1. Terrible communication.
2. Never respond to emails or calls.
3. Never follow through on promises.
4. A real reluctance to confirm technical questions in writing.

At its simplest, never have I felt so unsupported by a conveyancer like I did with Think Conveyancing.
When you literally have to beg your conveyancer to communicate with you about your settlement, there are fairly obvious problems.

I did provide my feedback post conveyancing, there was initial acknowledgement by a “customer happiness” team that the gaps were obvious, I was assured investigations would occur and an appropriate resolution would be found, but weeks later the silence was deafening.

I actually had to chase them for a response which is ironic, given the feedback was about their inability to communicate. I referred it to the CEO and heard nothing back.

I would not recommend this company and I would never consider using them again.

If you are reading this, no action has been taken.


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Details

Think Settlement Agents Perth
CategoryConveyancing
Contact Number (08) 6323 2100
Address1/191 St Georges Terrace, Perth WA 6000, Australia

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