5 questions from our users
I purchased a ring and it is WAY too small and the color is nothing like what the picture showed, I have emailed 3 times requesting a refund and no reply, how can I return the item for a refund?
I have not received the ring I ordered months ago. Any ideas?
I have logged a dispute with the credit card company. I received my ring from Thistle and Oak and it was in an envelope from China. Clearly they're selling a non silver ring with faux stones for $30 when it's only worth $2.
I can only suggest that you try to recoup your losses via the manner in which you paid these people. Whether it was credit card or PayPal or other means. That's the only thing I can suggest. My credit card company stated that Thistle and Oak had two weeks to respond regarding a refund, and if they didn't, the credit card company would refund my money. However, they'll need as much information as you can give them regarding the transaction. I.E. Date of purchase, confirmation number from Thistle and Oak, credit card with which you paid or other info regarding payment, etcetera. I hope this helps. And oh by the way, if you look on AliExpress or wish.com you can probably find almost say same identical ring for about 2 bucks. It'll take about three weeks to get to you, but they do send their things. Good luck.
Do they have a contact phone number?
so disappointed had a beautiful ring I wanted to get for my birthday on Thistle and Oak site did anyone ever have a resolution to their problems or receive their items?
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