- Verified customer
I ordered two rings (one by mistake) in 2018. I had communicated through emails and got an address to return the items. I was extremely disappointed in both rings. I returned them explaining the situation to them and wanted a refund on both. Well lo and behold today in the mail what do I get in the mail, the rings I sent to the company for a refund.
Questions & Answers
I purchased a ring and it is WAY too small and the color is nothing like what the picture showed, I have emailed 3 times requesting a refund and no reply, how can I return the item for a refund?
I have not received the ring I ordered months ago. Any ideas?
I have logged a dispute with the credit card company. I received my ring from Thistle and Oak and it was in an envelope from China. Clearly they're selling a non silver ring with faux stones for $30 when it's only worth $2.
I can only suggest that you try to recoup your losses via the manner in which you paid these people. Whether it was credit card or PayPal or other means. That's the only thing I can suggest. My credit card company stated that Thistle and Oak had two weeks to respond regarding a refund, and if they didn't, the credit card company would refund my money. However, they'll need as much information as you can give them regarding the transaction. I.E. Date of purchase, confirmation number from Thistle and Oak, credit card with which you paid or other info regarding payment, etcetera. I hope this helps. And oh by the way, if you look on AliExpress or wish.com you can probably find almost say same identical ring for about 2 bucks. It'll take about three weeks to get to you, but they do send their things. Good luck.
Do they have a contact phone number?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.