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Thistle & Oak

Thistle & Oak

1.0 from 42 reviews · View Statistics

Reviews

1.0

42 reviews
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    • Verified customer

    Not as shown

    published

    Ordered my ring in October and received it the 1st week of December. It shipped from China I believe so I expected the delay. The ring setting is as shown but the stone is completely white, no color, at all. Very disappointed and have emailed them sharing such. Awaiting response.

    support@thistleandoak.co

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    Questions & Answers

    Lindsay

    Lindsayasked

    I purchased a ring and it is WAY too small and the color is nothing like what the picture showed, I have emailed 3 times requesting a refund and no reply, how can I return the item for a refund?

    No answers
    Shannon G

    Shannon Gasked

    I have not received the ring I ordered months ago. Any ideas?

    2 answers
    Michelle
    Michelle

    I have logged a dispute with the credit card company. I received my ring from Thistle and Oak and it was in an envelope from China. Clearly they're selling a non silver ring with faux stones for $30 when it's only worth $2.
    I can only suggest that you try to recoup your losses via the manner in which you paid these people. Whether it was credit card or PayPal or other means. That's the only thing I can suggest. My credit card company stated that Thistle and Oak had two weeks to respond regarding a refund, and if they didn't, the credit card company would refund my money. However, they'll need as much information as you can give them regarding the transaction. I.E. Date of purchase, confirmation number from Thistle and Oak, credit card with which you paid or other info regarding payment, etcetera. I hope this helps. And oh by the way, if you look on AliExpress or wish.com you can probably find almost say same identical ring for about 2 bucks. It'll take about three weeks to get to you, but they do send their things. Good luck.

    Michelle
    Michelle

    Sadly, you more than likely won't if its been months. I suggest trying to recoup your losses via the method of original payment. Try lodging a complaint against them (with your credit card company, etc.), so you can try to get a refund. BTW, the ring was junk anyway. Sorry.

    Jimmy M

    Jimmy Masked

    Do they have a contact phone number?

    3 answers
    Dawn
    Dawn

    No, they do not have a contact number.

    Chris
    Chris

    Nope just an email.

    Christy
    Christy

    I would love to turn this company in for theft! They took my money very quickly from my bank but will not send me my purchase nor give me any information concerning my purchase. Angry customer...... CJ

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