1 photo
Thr1ve
3.5 from 141 reviews · View Statistics
Listing monitored by Thr1ve

Reviews

1.0
6 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(6)
  • Value for Money
    1.7 (6)
  • Product Quality
    1.7 (6)
  • Return Claim MadeYes · No (6)
  • Timely DeliveryYes · No (6)
Previous
Next
Bernie
BernieGreater Melbourne (Inner), VIC
  • 8 reviews
  • 6 likes

The worse customer service ever

published

They ignore delivery errors and continue to make them. Customer service don’t return calls or don’t reply within a reasonable time. They clearly have comprehension issues when problems addressed.

Food can be bland. Some items poor quality. Pointless contacting customer service because they are rude and in the end blame the customer.

They seem to have missed the first lesson in customer service .... the customer is always right ... even when they are wrong!

Value for Money
Product Quality
Incentivised Review No
Return Claim MadeNo
Timely DeliveryNo
Thr1ve
Thr1ve SupportThr1ve
Stephanie
StephanieGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 3 likes

Disappointed

published
Value for Money
Product Quality
Incentivised Review No
Return Claim MadeNo
Timely DeliveryNo
Thr1ve
Thr1ve SupportThr1ve
Renae coleman
Renae colemanSydney Surrounds, NSW
  • 3 reviews

Delivery and meals

published

I would not use this company I have only had 1 delivery turn up all the others I have ordered never shows up I have to chase them up all the time and always get told it will take 3 days for a customer service rep to contact me . This is a joke but they are quick to take my money
Don’t waste your time or money with this joke of a company

Value for Money
Product Quality
Incentivised Review No
Return Claim MadeNo
Timely DeliveryNo
Thr1ve
Thr1ve SupportThr1ve
Renae coleman
Renae coleman

I just want to say that this was not the case as I came back over Windsor bridge at 3:30 am this same morning and I got through no problem so I don’t see why they didn’t get through .

Food Delivery Services

Find out how Thr1ve compares to other Food Delivery Services

Know better, choose better.

Compare all
Judi P.
Judi P.Sydney, NSW

Putrid Mess on my veranda - they will not collect! - zero rating

published

No customer service, they delivered at 6.30am incorrectly to my address, contacted them at 7.00am and again at 8.40am to collect box, again contacted them at 2.00pm and 4.00pm to get rid of the putrid contents. Box sat in the sun for 7 hours, its still here 10 hours later stinking up my veranda. Have asked them four (4) times to collect the box, no luck. I cannot lift a heavy box & put in my garbage (its too big anyway). Are they going to clean up the mess when the rodents decide to have a party? No option for zero stars.

Value for Money
Product Quality
Incentivised Review No
Return Claim MadeNo
Timely DeliveryNo
Judi P.
Judi P.

Its now 8.00pm and they still havent picked up their box.

Thr1ve
Thr1ve SupportThr1ve
WH
WHBrisbane
  • 7 reviews
  • 12 likes

Incapable of delivering meals effectively

published
Value for Money
Product Quality
Incentivised Review No
Return Claim MadeNo
Timely DeliveryNo
Cath
CathGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like
  • Verified

Absolutely appalled at this company.

published

Absolutely appalled at their service. Circumstances changed as does in life and I’m away and can’t accept delivery and they won’t cancel so will deliver $200 worth of food to an empty house. Super dissatisfied with the customer service I received. Would not recommend this company at all. Was told to get family or friends to collect. Family is DEAD. friends freezers full. Abysmal.

Value for Money
Product Quality
Incentivised Review No
Return Claim MadeNo
Timely DeliveryNo

Questions & Answers

Sorry, there are no questions yet.

Get an answer from our members and Thr1ve representatives

Details

CategoryFood Delivery Services and Health Shops
Meal TypePackaged Meals
Meal Plans Available Yes
Visit official website

Other Food Delivery Services

Previous
Chefgood

Chefgood

4.7
(377)
My Muscle Chef

My Muscle Chef

4.6
(1,754)
Youfoodz

Youfoodz

4.5
(13,393)
Lite n' Easy

Lite n' Easy

4.3
(5,733)
Soulara

Soulara

4.3
(597)
EveryPlate

EveryPlate

4.3
(306)
Dinnerly

Dinnerly

4.1
(610)
Foober

Foober

4.3
(94)
HelloFresh

HelloFresh

3.9
(8,853)
Next
See all Food Delivery Services

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.