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Thr1ve
Renae colemanSydney Surrounds, NSW
- 3 reviews
Delivery and meals
I would not use this company I have only had 1 delivery turn up all the others I have ordered never shows up I have to chase them up all the time and always get told it will take 3 days for a customer service rep to contact me . This is a joke but they are quick to take my money
Don’t waste your time or money with this joke of a company
2 comments
I just want to say that this was not the case as I came back over Windsor bridge at 3:30 am this same morning and I got through no problem so I don’t see why they didn’t get through .
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Judi P.Sydney, NSW
Putrid Mess on my veranda - they will not collect! - zero rating
No customer service, they delivered at 6.30am incorrectly to my address, contacted them at 7.00am and again at 8.40am to collect box, again contacted them at 2.00pm and 4.00pm to get rid of the putrid contents. Box sat in the sun for 7 hours, its still here 10 hours later stinking up my veranda. Have asked them four (4) times to collect the box, no luck. I cannot lift a heavy box & put in my garbage (its too big anyway). Are they going to clean up the mess when the rodents decide to have a party? No option for zero stars.
2 comments
Its now 8.00pm and they still havent picked up their box.
Thr1ve SupportThr1ve
Hi Judi,
Unfortunately we are unable to collect boxes once deliveries have been made. We do apologise for any inconvenience this may have caused you....
Read more Ryan
WHBrisbane
- 7 reviews
- 12 likes
Incapable of delivering meals effectively
I like that Thrive offers low carb options and ordering individual meals. The food is fine, sometimes a little bland but not offensive, especially since I'm choosing foods designed to a certain nutritional profile. Some of the meals freeze OK.
My issue is that of four orders, not a single one has been delivered without a problem. I've had to chase up customer service for every single order and arrange another delivery. Two times it was not taken to my door in my unit complex (and one of these times I found it in the garage on top of another u...
Read morenit's hot water system??) and two times it was late. The most recent time, I was getting the text messages telling me that my order was coming that morning, my order is arriving around X time (so I waited for it instead of leaving for work), the order was five minutes away, and then... nothing. No order delivered. The online tracker suddenly says it's coming tomorrow. I've used meal delivery services a lot and none of the others has even once failed to deliver where and when they said. I order meal deliveries because I don't have time to prepare meals so I certainly don't have time to chase up customer service to find out where my meals are. I've given Thr1ve chance after chance but now I'll never use them again.
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CathGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Absolutely appalled at this company.
Absolutely appalled at their service. Circumstances changed as does in life and I’m away and can’t accept delivery and they won’t cancel so will deliver $200 worth of food to an empty house. Super dissatisfied with the customer service I received. Would not recommend this company at all. Was told to get family or friends to collect. Family is DEAD. friends freezers full. Abysmal.
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Details
| Category | Food Delivery Services and Health Shops |
|---|---|
| Meal Type | Packaged Meals |
| Meal Plans Available | Yes |
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it is so easy to follow
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Thr1ve SupportThr1ve
Hi Renae,
Our courier company have advised that your delivery was not made due to severe weather conditions....
Read more The road was closed and the driver unable to gain access safely, we are currently working through all our affected orders and are assessing the situation in NSW and trying to determine what areas our couriers have access to re-deliver to - we are set to receive an update shortly as to when these re-deliveries will be made. We appreciate your understanding here and of course apologise for the inconvenience this has caused you. Thank you, Ryan Customer Service