Thr1ve

They ignore delivery errors and continue to make them. Customer service don’t return calls or don’t reply within a reasonable time. They clearly have comprehension issues when problems addressed.

Food can be bland. Some items poor quality. Pointless contacting customer service because they are rude and in the end blame the customer.

They seem to have missed the first lesson in customer service .... the customer is always right ... even when they are wrong!

Was becoming a loyal returning customer. Till last order the box was a day late. 0 explanation or real care via email but ok I can deal with 1 day late.
When the box shows up next day it is warm, Ice packs are water and meals are warm to touch.
It was on my doorstep for 5 mins so it had been in the truck like this.
And obviously wherever it was was not refrigerated overnight.
I email this to customer service and get told they are refrigerated so all is fine.
Well I'm sorry but my meals were not obviously something had gone wrong with the m...

I would not use this company I have only had 1 delivery turn up all the others I have ordered never shows up I have to chase them up all the time and always get told it will take 3 days for a customer service rep to contact me . This is a joke but they are quick to take my money
Don’t waste your time or money with this joke of a company

No customer service, they delivered at 6.30am incorrectly to my address, contacted them at 7.00am and again at 8.40am to collect box, again contacted them at 2.00pm and 4.00pm to get rid of the putrid contents. Box sat in the sun for 7 hours, its still here 10 hours later stinking up my veranda. Have asked them four (4) times to collect the box, no luck. I cannot lift a heavy box & put in my garbage (its too big anyway). Are they going to clean up the mess when the rodents decide to have a party? No option for zero stars.

I like that Thrive offers low carb options and ordering individual meals. The food is fine, sometimes a little bland but not offensive, especially since I'm choosing foods designed to a certain nutritional profile. Some of the meals freeze OK.

My issue is that of four orders, not a single one has been delivered without a problem. I've had to chase up customer service for every single order and arrange another delivery. Two times it was not taken to my door in my unit complex (and one of these times I found it in the garage on top of another u...

Terrible experience with Thr1ve and would not recommend it to anyone. It seems like scam when things go wrong.

I had half my meals missing. I tried to contact Thr1ve multiple times when I had notice half the meals were not delivered.
So far 2 calls were answered out of 20 over 3 days.

They have not bothered to get back to me once they had answered to tell me what they are going to do regarding the matter of missing meals after I have paid for them. Nothing about refunds or replacements.

Youfoods, Muscle Chef and 5.4 meals have been a much better easier professional experience. I would recommend either of those instead

Absolutely appalled at their service. Circumstances changed as does in life and I’m away and can’t accept delivery and they won’t cancel so will deliver $200 worth of food to an empty house. Super dissatisfied with the customer service I received. Would not recommend this company at all. Was told to get family or friends to collect. Family is DEAD. friends freezers full. Abysmal.