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Thr1ve
Judi P.Sydney, NSW
Putrid Mess on my veranda - they will not collect! - zero rating
No customer service, they delivered at 6.30am incorrectly to my address, contacted them at 7.00am and again at 8.40am to collect box, again contacted them at 2.00pm and 4.00pm to get rid of the putrid contents. Box sat in the sun for 7 hours, its still here 10 hours later stinking up my veranda. Have asked them four (4) times to collect the box, no luck. I cannot lift a heavy box & put in my garbage (its too big anyway). Are they going to clean up the mess when the rodents decide to have a party? No option for zero stars.
2 comments
Thr1ve SupportThr1ve
Hi Judi,
Unfortunately we are unable to collect boxes once deliveries have been made. We do apologise for any inconvenience this may have caused you.... Read more
RyanSimilar opinion? Write a review on ProductReview.com.au!
WHBrisbane
- 7 reviews
- 12 likes
Incapable of delivering meals effectively
I like that Thrive offers low carb options and ordering individual meals. The food is fine, sometimes a little bland but not offensive, especially since I'm choosing foods designed to a certain nutritional profile. Some of the meals freeze OK.
My issue is that of four orders, not a single one has been delivered without a problem. I've had to chase up customer service for every single order and arrange another delivery. Two times it was not taken to my door in my unit complex (and one of these times I found it in the garage on top of another u...Read more
nit's hot water system??) and two times it was late. The most recent time, I was getting the text messages telling me that my order was coming that morning, my order is arriving around X time (so I waited for it instead of leaving for work), the order was five minutes away, and then... nothing. No order delivered. The online tracker suddenly says it's coming tomorrow. I've used meal delivery services a lot and none of the others has even once failed to deliver where and when they said. I order meal deliveries because I don't have time to prepare meals so I certainly don't have time to chase up customer service to find out where my meals are. I've given Thr1ve chance after chance but now I'll never use them again.Similar opinion? Write a review on ProductReview.com.au!
Brad H.South East Queensland, QLD
Terrible Experience
Terrible experience with Thr1ve and would not recommend it to anyone. It seems like scam when things go wrong.
I had half my meals missing. I tried to contact Thr1ve multiple times when I had notice half the meals were not delivered.
So far 2 calls were answered out of 20 over 3 days.
They have not bothered to get back to me once they had answered to tell me what they are going to do regarding the matter of missing meals after I have paid for them. Nothing about refunds or replacements.
Youfoods, Muscle Chef and 5.4 meals have been a much better easier professional experience. I would recommend either of those instead
1 comment
Thr1ve SupportThr1ve
Hi Brad, I'm really sorry to hear that you experienced that, and that you had trouble getting through to us. It was a busier than usual time for us, as we had a few staff on leave, but that doesn't me... Read more
an it's acceptable for your calls to go unanswered. I have replied to your email and texts, I did try calling today but couldn't get through. I will follow up with you later this afternoon once I can see that today's delivery has arrived to make sure everything is included in your box. We love that you have ordered with us and we're keen to turn this incredibly out of the ordinary experience around. Kind regards, Izzy at THR1VESimilar opinion? Write a review on ProductReview.com.au!
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CathGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Absolutely appalled at this company.
Absolutely appalled at their service. Circumstances changed as does in life and I’m away and can’t accept delivery and they won’t cancel so will deliver $200 worth of food to an empty house. Super dissatisfied with the customer service I received. Would not recommend this company at all. Was told to get family or friends to collect. Family is DEAD. friends freezers full. Abysmal.
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Details
Category | Food Delivery Services and Health Shops |
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Meal Type | Packaged Meals |
Meal Plans Available | Yes |
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Judi P.
Its now 8.00pm and they still havent picked up their box.