- Verified customer
Delivery Late & Food Very Average
I was so excited to get organised and have a healthy meal prep. Unfortunately my delivery was amost 2 days late so i had to go and shop for food for the first few days. Then I started with the meals.. Lots of overpowering flavours, mushy textures and when heated, lots of water left in the containers. Also, there was a meal that came with avodaco, sealed in ready to be heated... who wants warm avocado? (no-one is the answer!)
I have tried another meal prep company and I will definitely go back to them and not order again.
great food - once you get it.
I have used approximately 10 times now - the food is pretty good, but the ordering process is complex - you are ordering meals that you haven’t even tried yet, due to the lead time. If you are on the 8 week program that is supposed to have 3 stages, you never know if you have been delivered the right meals, appropriate for where you are in the 8 weeks. It usually takes me 3 attempts to actually get an order placed.
But my biggest issue is the delivery. I mean, if you send a text the night before, saying your delivery will be at 11:30am - then ...deliver at 11:30! To get an order at 5:30 pm is just plain UNACCEPTABLE!!! People have lives, jobs, work shift work, kids - all which gets impacted when this happens. In the 10 odd deliveries I have received - not one of them has been delivered on time - not even one. I’ve also had a box of food left on top garden plants in the full sun in the middle of summer - all the food was destroyed, and so were the garden plants under it. I’ve tried to put a hold on delivery for a week, and it’s been delivered anyway - for those last two events, I got a $50 refund on about $300 worth of food, which I guess shows they care a little at least - like about 15% care factor? I’ve tried working with them, to get things sorted out - because the food itself is good. It’s a shame - they have put a lot of effort into the food - but sorry, the business end sucks. I’m done - I feel like I’ve been extremely patient and given them every chance to get things right, but now I just feel like a sucker getting taken for a ride. Cancelling my subscription. A real shame.
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