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Putrid Mess on my veranda - they will not collect! - zero rating
No customer service, they delivered at 6.30am incorrectly to my address, contacted them at 7.00am and again at 8.40am to collect box, again contacted them at 2.00pm and 4.00pm to get rid of the putrid contents. Box sat in the sun for 7 hours, its still here 10 hours later stinking up my veranda. Have asked them four (4) times to collect the box, no luck. I cannot lift a heavy box & put in my garbage (its too big anyway). Are they going to clean up the mess when the rodents decide to have a party? No option for zero stars.
Incapable of delivering meals effectively
I like that Thrive offers low carb options and ordering individual meals. The food is fine, sometimes a little bland but not offensive, especially since I'm choosing foods designed to a certain nutritional profile. Some of the meals freeze OK.
My issue is that of four orders, not a single one has been delivered without a problem. I've had to chase up customer service for every single order and arrange another delivery. Two times it was not taken to my door in my unit complex (and one of these times I found it in the garage on top of another u...nit's hot water system??) and two times it was late. The most recent time, I was getting the text messages telling me that my order was coming that morning, my order is arriving around X time (so I waited for it instead of leaving for work), the order was five minutes away, and then... nothing. No order delivered. The online tracker suddenly says it's coming tomorrow. I've used meal delivery services a lot and none of the others has even once failed to deliver where and when they said. I order meal deliveries because I don't have time to prepare meals so I certainly don't have time to chase up customer service to find out where my meals are. I've given Thr1ve chance after chance but now I'll never use them again.
Such a disappointment!
I was really looking forward to trying Thrive. My first meal of chicken cacciatore was nice, however after that the meals were really disappointing. The vegetables were already overcooked and soggy even before they were re-heated. I found a bone in my lemon chicken which just tasted like they’d squeezed some lemon over a piece of chicken. The meals were really unsatisfying and felt hungry afterwards. I ended up throwing out the whole next weeks worth of food it was really disappointing and I wouldn’t ever buy their food again! I’ve since changed to a different brand (You Foodz) and they’re fresh and delicious and I feel full after eating them. Out of 10 I give thrive a zero!
I ordered 10 of their meals. When l received them, they looked like the $2 aeroplane meals you can get just with a plastic covering on them and there is no Thrive label on it. Did they buy old airline meals and resell them? I will not buy again as they do not look appealIng, the amount of protein in them is inadequate and left me hungry and from a price point are overpriced, don't compare to their competitors.
- Verified customer
Hair, broken containers and chicken bones
I ordered 10 meals from Thr1ve.
When received I opened it , two broken containers with food everywhere.
This was fine that happens. I had a sealed one for lunch and it had two hairs and two chicken bones. One bone cutting my throat.
At this point why would I want to eat any meals, the sauce was also very bland and tasted watered down.
When I contacted the customer service they refused to refund me and tried to insinuate i had dirty plates and was i certain the hair was not my own, it was a clean plate I used to show the hair.
My partner tried one of her meals, again very bland and another hair. When contacted they said they would only refund for these four meals....To summarise; bland meals, terrible customer service, bad food hygiene and broken packaging. It is a NO from me.
When my meals arrived from Thrive I had a leaking chicken meal, leaking protein shake and a meal that is displayed in the photo not sealed properly. I emailed the customer service line to voice my disappointment with no response. I would NEVER buy from this company again and warn others against it. NO value for money at all. I am actually left out of pocket as I could not have the three meals.
Not value for Money
I bought a vegan essential box for $130.
Do some ruff calculations if your went to a supermarket to buy it would have all cost maximum $50-$60.
To break it down
2 vegan curries at $15 =$30
1 2kg pumpkin soup $10
Tinny bad quality vegetables = $12 worth.
Total worth = $52
Blend and overpriced
Dissapointing blend small meal. Spend two dollar more and you get a good portion freshly made at your local Thai.
Missleading packaging with ingredients which are not in the meal.
Did not contain the 325g mentioned on packaging.
Stupidly expensive with poor ingredients
Watery sauces, brown chicken and very expensive considering it’s a bit of meat and 1-2 veg with small portion sizes.
The lasagne was all pasta, very little filling. The lasagna from YouFoodz is amazing, copy that!!
I ordered 14 meals, have had 3 and will probably bin the rest.
For the $14.95 I can get a delicious and healthy chicken salad with nuts and grains at a cafe in the Docklands!
- Verified customer
Absolutely appalled at this company.
Absolutely appalled at their service. Circumstances changed as does in life and I’m away and can’t accept delivery and they won’t cancel so will deliver $200 worth of food to an empty house. Super dissatisfied with the customer service I received. Would not recommend this company at all. Was told to get family or friends to collect. Family is DEAD. friends freezers full. Abysmal.
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