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Navigation of the Thrive online store was OK. Their range was OK but could have been more diverse.
Meals bought looked and tasted frankly awful/inedible and we were extremely disappointed. Everything was unappealing, nothing looked like the meals on the website and the quantities seemed smaller too. The remainder of the order was dispatched to the compost bin, so the trial was a waste of money too. So disappointing.
We've used Hello Fresh in the past and it was fabulous, with excellent quality fresh food, easy instructions and every me...al turned out perfectly and was delicious, so we can thoroughly recommended Hello Fresh. Perhaps that experience lulled us into a false sense of security. The impetus for trying Thrive was getting pre-made, supposedly nourishing meals seemed to be time saving and convenient. Sadly that was not the case as the meals were inedible. We contacted Thrive to advise our disappointment and they haven't responded. We haven't asked for a refund but are providing this honest feedback so that others may not have the same negative experience or that Thrive might lift its game and provide quality, persistently delicious and healthy meals.
Don’t waste your money. Disgusting!
Meals bland. Some of the meals tasted like they’d been dipped in dishwater. Disgusting! Don’t waste your money. Did it as a trial. So disappointed and never put in another order only to find they automatically delivered another box of disgusting meals.
The worse customer service ever
They ignore delivery errors and continue to make them. Customer service don’t return calls or don’t reply within a reasonable time. They clearly have comprehension issues when problems addressed.
Food can be bland. Some items poor quality. Pointless contacting customer service because they are rude and in the end blame the customer.
They seem to have missed the first lesson in customer service .... the customer is always right ... even when they are wrong!
Food are not fresh, worst customer services I experienced so far
First time trying them but I have any issues with my order, incorrect meals delivered which I didn't complain. Food was definitely not fresh 2 packs was spoiled and I had to throw them away. I was relying on them for my keto run that week and was sort on food I had to plan some thing else. A whole week after I contacted they get back and says they didn't find any issue with the batch and refunded only a partial of the spoiled pack cost as "under good will". So your food is perfect I am dumb and cant tell between soiled food and eatable food t...hen. What a joke. They apparently have no trust or concern for customer. I have tried many similar services including liteneasy, youfoodz, hello freshh etc (with hello fresh been the best experience so far) Never again!
Was becoming a loyal returning customer. Till last order the box was a day late. 0 explanation or real care via email but ok I can deal with 1 day late.
When the box shows up next day it is warm, Ice packs are water and meals are warm to touch.
It was on my doorstep for 5 mins so it had been in the truck like this.
And obviously wherever it was was not refrigerated overnight.
I email this to customer service and get told they are refrigerated so all is fine.
Well I'm sorry but my meals were not obviously something had gone wrong with the m...
Delivery and meals
I would not use this company I have only had 1 delivery turn up all the others I have ordered never shows up I have to chase them up all the time and always get told it will take 3 days for a customer service rep to contact me . This is a joke but they are quick to take my money
Don’t waste your time or money with this joke of a company
Putrid Mess on my veranda - they will not collect! - zero rating
No customer service, they delivered at 6.30am incorrectly to my address, contacted them at 7.00am and again at 8.40am to collect box, again contacted them at 2.00pm and 4.00pm to get rid of the putrid contents. Box sat in the sun for 7 hours, its still here 10 hours later stinking up my veranda. Have asked them four (4) times to collect the box, no luck. I cannot lift a heavy box & put in my garbage (its too big anyway). Are they going to clean up the mess when the rodents decide to have a party? No option for zero stars.
Incapable of delivering meals effectively
I like that Thrive offers low carb options and ordering individual meals. The food is fine, sometimes a little bland but not offensive, especially since I'm choosing foods designed to a certain nutritional profile. Some of the meals freeze OK.
My issue is that of four orders, not a single one has been delivered without a problem. I've had to chase up customer service for every single order and arrange another delivery. Two times it was not taken to my door in my unit complex (and one of these times I found it in the garage on top of another u...nit's hot water system??) and two times it was late. The most recent time, I was getting the text messages telling me that my order was coming that morning, my order is arriving around X time (so I waited for it instead of leaving for work), the order was five minutes away, and then... nothing. No order delivered. The online tracker suddenly says it's coming tomorrow. I've used meal delivery services a lot and none of the others has even once failed to deliver where and when they said. I order meal deliveries because I don't have time to prepare meals so I certainly don't have time to chase up customer service to find out where my meals are. I've given Thr1ve chance after chance but now I'll never use them again.
Such a disappointment!
I was really looking forward to trying Thrive. My first meal of chicken cacciatore was nice, however after that the meals were really disappointing. The vegetables were already overcooked and soggy even before they were re-heated. I found a bone in my lemon chicken which just tasted like they’d squeezed some lemon over a piece of chicken. The meals were really unsatisfying and felt hungry afterwards. I ended up throwing out the whole next weeks worth of food it was really disappointing and I wouldn’t ever buy their food again! I’ve since changed to a different brand (You Foodz) and they’re fresh and delicious and I feel full after eating them. Out of 10 I give thrive a zero!
I ordered 10 of their meals. When l received them, they looked like the $2 aeroplane meals you can get just with a plastic covering on them and there is no Thrive label on it. Did they buy old airline meals and resell them? I will not buy again as they do not look appealIng, the amount of protein in them is inadequate and left me hungry and from a price point are overpriced, don't compare to their competitors.
Hair, broken containers and chicken bones
I ordered 10 meals from Thr1ve.
When received I opened it , two broken containers with food everywhere.
This was fine that happens. I had a sealed one for lunch and it had two hairs and two chicken bones. One bone cutting my throat.
At this point why would I want to eat any meals, the sauce was also very bland and tasted watered down.
When I contacted the customer service they refused to refund me and tried to insinuate i had dirty plates and was i certain the hair was not my own, it was a clean plate I used to show the hair.
My partner tried one of her meals, again very bland and another hair. When contacted they said they would only refund for these four meals....To summarise; bland meals, terrible customer service, bad food hygiene and broken packaging. It is a NO from me.
When my meals arrived from Thrive I had a leaking chicken meal, leaking protein shake and a meal that is displayed in the photo not sealed properly. I emailed the customer service line to voice my disappointment with no response. I would NEVER buy from this company again and warn others against it. NO value for money at all. I am actually left out of pocket as I could not have the three meals.
Not value for Money
I bought a vegan essential box for $130.
Do some ruff calculations if your went to a supermarket to buy it would have all cost maximum $50-$60.
To break it down
2 vegan curries at $15 =$30
1 2kg pumpkin soup $10
Tinny bad quality vegetables = $12 worth.
Total worth = $52
Blend and overpriced
Dissapointing blend small meal. Spend two dollar more and you get a good portion freshly made at your local Thai.
Missleading packaging with ingredients which are not in the meal.
Did not contain the 325g mentioned on packaging.
Terrible experience with Thr1ve and would not recommend it to anyone. It seems like scam when things go wrong.
I had half my meals missing. I tried to contact Thr1ve multiple times when I had notice half the meals were not delivered.
So far 2 calls were answered out of 20 over 3 days.
They have not bothered to get back to me once they had answered to tell me what they are going to do regarding the matter of missing meals after I have paid for them. Nothing about refunds or replacements.
Youfoods, Muscle Chef and 5.4 meals have been a much better easier professional experience. I would recommend either of those instead
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|Category||Food Delivery Services and Health Shops|
|Meal Type||Packaged Meals|
|Meal Plans Available||Yes|
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