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Incapable of delivering meals effectively
I like that Thrive offers low carb options and ordering individual meals. The food is fine, sometimes a little bland but not offensive, especially since I'm choosing foods designed to a certain nutritional profile. Some of the meals freeze OK.
My issue is that of four orders, not a single one has been delivered without a problem. I've had to chase up customer service for every single order and arrange another delivery. Two times it was not taken to my door in my unit complex (and one of these times I found it in the garage on top of another u...nit's hot water system??) and two times it was late. The most recent time, I was getting the text messages telling me that my order was coming that morning, my order is arriving around X time (so I waited for it instead of leaving for work), the order was five minutes away, and then... nothing. No order delivered. The online tracker suddenly says it's coming tomorrow. I've used meal delivery services a lot and none of the others has even once failed to deliver where and when they said. I order meal deliveries because I don't have time to prepare meals so I certainly don't have time to chase up customer service to find out where my meals are. I've given Thr1ve chance after chance but now I'll never use them again.
Such a disappointment!
I was really looking forward to trying Thrive. My first meal of chicken cacciatore was nice, however after that the meals were really disappointing. The vegetables were already overcooked and soggy even before they were re-heated. I found a bone in my lemon chicken which just tasted like they’d squeezed some lemon over a piece of chicken. The meals were really unsatisfying and felt hungry afterwards. I ended up throwing out the whole next weeks worth of food it was really disappointing and I wouldn’t ever buy their food again! I’ve since changed to a different brand (You Foodz) and they’re fresh and delicious and I feel full after eating them. Out of 10 I give thrive a zero!
I ordered 10 of their meals. When l received them, they looked like the $2 aeroplane meals you can get just with a plastic covering on them and there is no Thrive label on it. Did they buy old airline meals and resell them? I will not buy again as they do not look appealIng, the amount of protein in them is inadequate and left me hungry and from a price point are overpriced, don't compare to their competitors.
- Verified customer
Hair, broken containers and chicken bones
I ordered 10 meals from Thr1ve.
When received I opened it , two broken containers with food everywhere.
This was fine that happens. I had a sealed one for lunch and it had two hairs and two chicken bones. One bone cutting my throat.
At this point why would I want to eat any meals, the sauce was also very bland and tasted watered down.
When I contacted the customer service they refused to refund me and tried to insinuate i had dirty plates and was i certain the hair was not my own, it was a clean plate I used to show the hair.
My partner tried one of her meals, again very bland and another hair. When contacted they said they would only refund for these four meals....To summarise; bland meals, terrible customer service, bad food hygiene and broken packaging. It is a NO from me.
When my meals arrived from Thrive I had a leaking chicken meal, leaking protein shake and a meal that is displayed in the photo not sealed properly. I emailed the customer service line to voice my disappointment with no response. I would NEVER buy from this company again and warn others against it. NO value for money at all. I am actually left out of pocket as I could not have the three meals.
Not value for Money
I bought a vegan essential box for $130.
Do some ruff calculations if your went to a supermarket to buy it would have all cost maximum $50-$60.
To break it down
2 vegan curries at $15 =$30
1 2kg pumpkin soup $10
Tinny bad quality vegetables = $12 worth.
Total worth = $52
Blend and overpriced
Dissapointing blend small meal. Spend two dollar more and you get a good portion freshly made at your local Thai.
Missleading packaging with ingredients which are not in the meal.
Did not contain the 325g mentioned on packaging.
Terrible experience with Thr1ve and would not recommend it to anyone. It seems like scam when things go wrong.
I had half my meals missing. I tried to contact Thr1ve multiple times when I had notice half the meals were not delivered.
So far 2 calls were answered out of 20 over 3 days.
They have not bothered to get back to me once they had answered to tell me what they are going to do regarding the matter of missing meals after I have paid for them. Nothing about refunds or replacements.
Youfoods, Muscle Chef and 5.4 meals have been a much better easier professional experience. I would recommend either of those instead
Stupidly expensive with poor ingredients
Watery sauces, brown chicken and very expensive considering it’s a bit of meat and 1-2 veg with small portion sizes.
The lasagne was all pasta, very little filling. The lasagna from YouFoodz is amazing, copy that!!
I ordered 14 meals, have had 3 and will probably bin the rest.
For the $14.95 I can get a delicious and healthy chicken salad with nuts and grains at a cafe in the Docklands!
No response from customer service after botched delivery
My 1st delivery arrived and i was not impressed to open it to find the sweet potato soup container was completely split open and had gone everywhere. One other container was also split and i can only assume this happened with some pretty rough handling during delivery. I have called the mobile number numerous times and no one answers or calls back. I have contacted them via chat on the website with no response and an email only sent was replied with a generic email saying they are really busy and should hopefully get back to me within 48 hours. Too bad if i hadnt recieved my delivery at all. I will be taking my business elsewhere in future.
Read the reviews before bothering with this company. There is a pretty common theme
- Verified customer
Absolutely appalled at this company.
Absolutely appalled at their service. Circumstances changed as does in life and I’m away and can’t accept delivery and they won’t cancel so will deliver $200 worth of food to an empty house. Super dissatisfied with the customer service I received. Would not recommend this company at all. Was told to get family or friends to collect. Family is DEAD. friends freezers full. Abysmal.
I wish I had read reviews before ordering! The food was nowhere close to as good as other companies. A curry is not steamed chicken with sauce on top and there was no variety in the vegetables. I don't eat peas so my meals often had little vegetables. Out of 14 meals, I only enjoyed one. Also disappointed with the popped sorgum - $3 for not even a handful.
I'll stick to the other companies!
- Verified customer
Average food, Incomplete delivery and poor service
Used Thrive for 2 months whilst working in Melbourne. Several orders were delivered with MISSING ITEMS, the customer service representative NEVER ANSWERED CALLS, and when she returned phone calls (up to 3 days later) she always had an excuse. Lastly, having CANCELLED my subscription, the company CONTINUED TO WITHDRAW FUNDS from my account, although they gave me email confirmation my subscription was cancelled. I have since filed with the ACCC on this matter and continue to obtain refund. I DO NOT recommend this company to anyone, as they are clearly out of their depth and under resourced.
Portion sizes are miserarated! Had to go buy a wrap or lunch! $14 for Thrive clasic and there was 7 tiny bits od scraps of sweet potatoe, 5 slivers of capsicum, the didnt even feel the need to trick me with just filling it with lettuce.
I have been a customer for years and this is the final straw. I understand that portions need to be monitoired but this is the 4th time i have received an unsatisfactory amount from the same city store!!!
Very unhappy -there was little taste as bare amount of ingrediants and sauce. I feel this was a half eaten bowl.
Lost my order
Ordered well before the cut off time. My meals didn't arrive in the allotted time period. received an cut & past unsympathetic message from their customer service person saying that they'd 'search the warehouse' the next day. "Apologies for any inconvenience". Not to worry, I thought, hadn't planned to need them until Wednesday anyway. The next day, hours later, after another follow up text and email from me, I was informed that the order could not be found and they'd have to refund me I asked that please, given I'd scheduled my whole w...eek around the meal plans, that they prepare and deliver anyway, as I wasn't prepared to receive the refund -I just wanted my meals. Apparently, the kitchen only operates and delivers one day a week. So no meals could be delivered till the following Monday. As compensation, I was offered $30 off the next meal plan (which I'd already booked in before my order had gone missing). Beyond insulting. Won't be using Thrive again.
Small portion - overpriced
I paid almost $15 for a bowl with salon cakes (large portion), edamame and sweet potato and the bowl wasn’t even half full. The girl said that’s the proper serving size when I asked why it was so small. I couldn’t believe the pot quality / quantity of the food. And when I asked for my money back - she said no. I emailed the customer service - no response. Perhaps it’s low calorie because there’s no food in the bowl?
Requested details about purchases from competitors
Requested details to be provided on personal purchases of competitor's to then be told the offer was not valid after accepting the details. Claims to have deleted details but unsure if this is the case. Definetly avoid if this is how they do business.
Bland food and scam company
Having tasted thr1ve meals from a coworker before I got scammed, I found them to be very bland tasting. Everything was like dried out? just a funny texture and no taste. Portion sizes were on the small side when compared to others. Was prepared to give them another go but then they scammed me so never again. They offered a promotion and collected private details and now I receive text messages and emails and can't unsubscribe. Very unethical.
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