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Thr1ve
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WHBrisbane
- 7 reviews
- 12 likes
Incapable of delivering meals effectively
I like that Thrive offers low carb options and ordering individual meals. The food is fine, sometimes a little bland but not offensive, especially since I'm choosing foods designed to a certain nutritional profile. Some of the meals freeze OK.
My issue is that of four orders, not a single one has been delivered without a problem. I've had to chase up customer service for every single order and arrange another delivery. Two times it was not taken to my door in my unit complex (and one of these times I found it in the garage on top of another u...Read more
nit's hot water system??) and two times it was late. The most recent time, I was getting the text messages telling me that my order was coming that morning, my order is arriving around X time (so I waited for it instead of leaving for work), the order was five minutes away, and then... nothing. No order delivered. The online tracker suddenly says it's coming tomorrow. I've used meal delivery services a lot and none of the others has even once failed to deliver where and when they said. I order meal deliveries because I don't have time to prepare meals so I certainly don't have time to chase up customer service to find out where my meals are. I've given Thr1ve chance after chance but now I'll never use them again.Similar opinion? Write a review on ProductReview.com.au!
Lydia J.Greater Melbourne (Outer), VIC
Such a disappointment!
I was really looking forward to trying Thrive. My first meal of chicken cacciatore was nice, however after that the meals were really disappointing. The vegetables were already overcooked and soggy even before they were re-heated. I found a bone in my lemon chicken which just tasted like they’d squeezed some lemon over a piece of chicken. The meals were really unsatisfying and felt hungry afterwards. I ended up throwing out the whole next weeks worth of food it was really disappointing and I wouldn’t ever buy their food again! I’ve since changed to a different brand (You Foodz) and they’re fresh and delicious and I feel full after eating them. Out of 10 I give thrive a zero!
1 comment
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NLBSydney, NSW
Thumbs down
I ordered 10 of their meals. When l received them, they looked like the $2 aeroplane meals you can get just with a plastic covering on them and there is no Thrive label on it. Did they buy old airline meals and resell them? I will not buy again as they do not look appealIng, the amount of protein in them is inadequate and left me hungry and from a price point are overpriced, don't compare to their competitors.
1 comment
Thr1ve SupportThr1ve
Thank you so much for ordering with us and for your feedback. I've let our packaging and supply chain team know that the packaging gave you an 'airline food' vibe, and we'll definitely work to improve... Read more
that. All of our meals are made and delivered fresh from our kitchen here in Sydney. It's disappointing to hear that the meals seemed unappealing to you, but we understand that not everyone has the same tastes and appreciate you taking the time to leave this review - IzzySimilar opinion? Write a review on ProductReview.com.au!
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Sam W.Coombs 2611, ACT
- 2 reviews
- 1 like
- Verified customer
Hair, broken containers and chicken bones
I ordered 10 meals from Thr1ve.
When received I opened it , two broken containers with food everywhere.
This was fine that happens. I had a sealed one for lunch and it had two hairs and two chicken bones. One bone cutting my throat.
At this point why would I want to eat any meals, the sauce was also very bland and tasted watered down.
When I contacted the customer service they refused to refund me and tried to insinuate i had dirty plates and was i certain the hair was not my own, it was a clean plate I used to show the hair.
My partner tried one of her meals, again very bland and another hair. When contacted they said they would only refund for these four meals....Read more
To summarise; bland meals, terrible customer service, bad food hygiene and broken packaging. It is a NO from me.Similar opinion? Write a review on ProductReview.com.au!
JoanneCanberra
- 3 reviews
- 5 likes
Disappointing
When my meals arrived from Thrive I had a leaking chicken meal, leaking protein shake and a meal that is displayed in the photo not sealed properly. I emailed the customer service line to voice my disappointment with no response. I would NEVER buy from this company again and warn others against it. NO value for money at all. I am actually left out of pocket as I could not have the three meals.
1 comment
Although the experience was disappointing. Izzy the customer service person was highly professional and has responded. I would still never order from Thrive again though, it is not value for money.
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PaulySydney, NSW
Not value for Money
I bought a vegan essential box for $130.
Do some ruff calculations if your went to a supermarket to buy it would have all cost maximum $50-$60.
To break it down
2 vegan curries at $15 =$30
1 2kg pumpkin soup $10
Tinny bad quality vegetables = $12 worth.
Total worth = $52
1 comment
Thr1ve SupportThr1ve
Hi there, Pauly. Thanks for ordering our Vegan Essentials Box. We're really shocked to hear that you found the veggies included in your box to be of bad quality, as our suppliers provide quality produ... Read more
ce, and we have not heard any similar feedback from customers who received the Vegan or Healthy Essentials boxes. We would love to chat about this further with you, and hear any suggestions you have as to what you would like to see included in the box and on our menu, so if you get a chance, please contact us via email home@thr1ve.me or call 0410 156 657. Cheers, IzzySimilar opinion? Write a review on ProductReview.com.au!
Laurence
- 4 reviews
- 1 like
Blend and overpriced
Dissapointing blend small meal. Spend two dollar more and you get a good portion freshly made at your local Thai.
Missleading packaging with ingredients which are not in the meal.
Did not contain the 325g mentioned on packaging.
1 comment
Thr1ve SupportThr1ve
Hi there, Laurence. Thanks for taking the time to leave a review for us. We would love to chat with you further about this. If you could please send me an email to home@thr1ve.me with more information... Read more
about which meal you tried, when you purchased it etc, that would be very helpful. I will keep an eye out for your email - IzzySimilar opinion? Write a review on ProductReview.com.au!
Brad H.South East Queensland, QLD
Terrible Experience
Terrible experience with Thr1ve and would not recommend it to anyone. It seems like scam when things go wrong.
I had half my meals missing. I tried to contact Thr1ve multiple times when I had notice half the meals were not delivered.
So far 2 calls were answered out of 20 over 3 days.
They have not bothered to get back to me once they had answered to tell me what they are going to do regarding the matter of missing meals after I have paid for them. Nothing about refunds or replacements.
Youfoods, Muscle Chef and 5.4 meals have been a much better easier professional experience. I would recommend either of those instead
1 comment
Thr1ve SupportThr1ve
Hi Brad, I'm really sorry to hear that you experienced that, and that you had trouble getting through to us. It was a busier than usual time for us, as we had a few staff on leave, but that doesn't me... Read more
an it's acceptable for your calls to go unanswered. I have replied to your email and texts, I did try calling today but couldn't get through. I will follow up with you later this afternoon once I can see that today's delivery has arrived to make sure everything is included in your box. We love that you have ordered with us and we're keen to turn this incredibly out of the ordinary experience around. Kind regards, Izzy at THR1VESimilar opinion? Write a review on ProductReview.com.au!
Stupidly expensive with poor ingredients
Watery sauces, brown chicken and very expensive considering it’s a bit of meat and 1-2 veg with small portion sizes.
The lasagne was all pasta, very little filling. The lasagna from YouFoodz is amazing, copy that!!
I ordered 14 meals, have had 3 and will probably bin the rest.
For the $14.95 I can get a delicious and healthy chicken salad with nuts and grains at a cafe in the Docklands!
1 comment
Thr1ve SupportThr1ve
Hi there, Linda.
Thanks so much for providing us with your feedback. We're disappointed to hear that our meals were not to your liking.
We pride ourselves on making clean, nourishing and delicious foo... Read more
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No response from customer service after botched delivery
My 1st delivery arrived and i was not impressed to open it to find the sweet potato soup container was completely split open and had gone everywhere. One other container was also split and i can only assume this happened with some pretty rough handling during delivery. I have called the mobile number numerous times and no one answers or calls back. I have contacted them via chat on the website with no response and an email only sent was replied with a generic email saying they are really busy and should hopefully get back to me within 48 hours. Too bad if i hadnt recieved my delivery at all. I will be taking my business elsewhere in future.
Read the reviews before bothering with this company. There is a pretty common theme
1 comment
Thr1ve SupportThr1ve
HI Aly,
We're terribly sorry to hear that your order arrived the way it did, and can imagine that it would have been quite a mess.
We note our business hours in the auto reply that you received afte... Read more
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CathGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Absolutely appalled at this company.
Absolutely appalled at their service. Circumstances changed as does in life and I’m away and can’t accept delivery and they won’t cancel so will deliver $200 worth of food to an empty house. Super dissatisfied with the customer service I received. Would not recommend this company at all. Was told to get family or friends to collect. Family is DEAD. friends freezers full. Abysmal.
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MawiiaSydney, NSW
- 10 reviews
- 9 likes
Disappointed!
I wish I had read reviews before ordering! The food was nowhere close to as good as other companies. A curry is not steamed chicken with sauce on top and there was no variety in the vegetables. I don't eat peas so my meals often had little vegetables. Out of 14 meals, I only enjoyed one. Also disappointed with the popped sorgum - $3 for not even a handful.
I'll stick to the other companies!
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DanSydney, NSW
- 4 reviews
- 3 likes
- Verified customer
Average food, Incomplete delivery and poor service
Used Thrive for 2 months whilst working in Melbourne. Several orders were delivered with MISSING ITEMS, the customer service representative NEVER ANSWERED CALLS, and when she returned phone calls (up to 3 days later) she always had an excuse. Lastly, having CANCELLED my subscription, the company CONTINUED TO WITHDRAW FUNDS from my account, although they gave me email confirmation my subscription was cancelled. I have since filed with the ACCC on this matter and continue to obtain refund. I DO NOT recommend this company to anyone, as they are clearly out of their depth and under resourced.
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Appalled!!!!!!!!
Portion sizes are miserarated! Had to go buy a wrap or lunch! $14 for Thrive clasic and there was 7 tiny bits od scraps of sweet potatoe, 5 slivers of capsicum, the didnt even feel the need to trick me with just filling it with lettuce.
I have been a customer for years and this is the final straw. I understand that portions need to be monitoired but this is the 4th time i have received an unsatisfactory amount from the same city store!!!
Very unhappy -there was little taste as bare amount of ingrediants and sauce. I feel this was a half eaten bowl.
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Ellen BSydney
Lost my order
Ordered well before the cut off time. My meals didn't arrive in the allotted time period. received an cut & past unsympathetic message from their customer service person saying that they'd 'search the warehouse' the next day. "Apologies for any inconvenience". Not to worry, I thought, hadn't planned to need them until Wednesday anyway. The next day, hours later, after another follow up text and email from me, I was informed that the order could not be found and they'd have to refund me I asked that please, given I'd scheduled my whole w...Read more
eek around the meal plans, that they prepare and deliver anyway, as I wasn't prepared to receive the refund -I just wanted my meals. Apparently, the kitchen only operates and delivers one day a week. So no meals could be delivered till the following Monday. As compensation, I was offered $30 off the next meal plan (which I'd already booked in before my order had gone missing). Beyond insulting. Won't be using Thrive again.1 comment
Thr1ve SupportThr1ve
We are truly sorry for the delivery errors experienced on this order. We have followed this up with our delivery team who have spoken directly with the warehouse manager and driver responsible. They h... Read more
ave assured us that this is a very rare occurrence and something they are constantly monitoring and improving. We have provided complete compensation of both orders and further apologies that the order could not be recovered. As a relatively new business we are always looking to improve our services and will ensure this feedback is used to do so. Kind regards, THR1VESimilar opinion? Write a review on ProductReview.com.au!
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Chris
- 2 reviews
- 3 likes
Small portion - overpriced
I paid almost $15 for a bowl with salon cakes (large portion), edamame and sweet potato and the bowl wasn’t even half full. The girl said that’s the proper serving size when I asked why it was so small. I couldn’t believe the pot quality / quantity of the food. And when I asked for my money back - she said no. I emailed the customer service - no response. Perhaps it’s low calorie because there’s no food in the bowl?
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Binned after one bite
Just ordered a satay nourishment bowl. Chicken was fluro yellow and shredded to the texture of scrambled eggs. Not sure who would enjoy this. Binned after one bite.
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TrentWest Ryde
- 3 reviews
- 1 like
Requested details about purchases from competitors
Requested details to be provided on personal purchases of competitor's to then be told the offer was not valid after accepting the details. Claims to have deleted details but unsure if this is the case. Definetly avoid if this is how they do business.
1 comment
Thr1ve SupportThr1ve
Hi Trent,
To expand on the details below, we’re very sorry that some customers found this expired offer and it’s promotion on a discount website.... Read more
The promotion expired over two month’s ago and the page was archived, with no links from our site and therefore it should have never been available to the public. Obviously, this was a mistake and we’ve now completely deleted the page and any data gathered, so it can’t happen again. Sorry for the disappointment. We do sometime promote discounts on discount websites, but please look out for our official logo. Thanks, Thr1veSimilar opinion? Write a review on ProductReview.com.au!
Sam BAdelaide
Scammers
DO not trust this company! After ordering a box which they claimed to not be valid,they cancelled after collecting details.
Unethical and scammy to say the least
1 comment
Thr1ve SupportThr1ve
Hi Sam,
To expand on the details below, we’re very sorry that some customers found this expired offer and it’s promotion on a discount website.... Read more
The promotion expired over two month’s ago and the page was archived, with no links from our site and therefore it should have never been available to the public. Obviously, this was a mistake and we’ve now completely deleted the page and any data gathered, so it can’t happen again. Sorry for the disappointment. We do sometime promote discounts on discount websites, but please look out for our official logo. Thanks, Thr1veSimilar opinion? Write a review on ProductReview.com.au!
JustinBrisbane
Bland food and scam company
Having tasted thr1ve meals from a coworker before I got scammed, I found them to be very bland tasting. Everything was like dried out? just a funny texture and no taste. Portion sizes were on the small side when compared to others. Was prepared to give them another go but then they scammed me so never again. They offered a promotion and collected private details and now I receive text messages and emails and can't unsubscribe. Very unethical.
1 comment
Thr1ve SupportThr1ve
Hi Justin,
To expand on the details below, we’re very sorry that some customers found this expired offer and it’s promotion on a discount website.... Read more
The promotion expired over two month’s ago and the page was archived, with no links from our site and therefore it should have never been available to the public. Obviously, this was a mistake and we’ve now completely deleted the page and any data gathered, so it can’t happen again. Sorry for the disappointment. We do sometime promote discounts on discount websites, but please look out for our official logo. Thanks, Thr1veSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
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Details
Category | Food Delivery Services and Health Shops |
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Meal Type | Packaged Meals |
Meal Plans Available | Yes |
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Thr1ve SupportThr1ve
Hi Lydia, we're so sorry that you found a bone in your Lemon Chicken meal. Our chicken suppliers and kitchen team always do their best to remove any bones, but due to the nature of the product a bones... Read more
can appear within the chicken meat on occasion. We're quite surprised to hear your feedback about our meals and would love to speak more with you about this. Are you able to please provide us with your order number so we can see which other meals you ordered? Please reach out to me on home@thr1ve.me or call us on 1300 841 870 - Izzy (Customer Service Manager)